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"My wife and I stayed 4 days and 3 nights at the property from 8/31 thru 9/3 and it was incredible.The food was magnificient and our room was beautifu ... " More

By a verified traveler on Mon 05 Sep 2022

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Hotel Description

4-star beachfront property near Playa Hermosa

On the beach

You'll be within 2 miles (3 km) of Playa Hermosa and 9 miles (15 km) of Coco Beach with a stay here. Papagayo Golf and Country Club is within 9 miles (15 km) and Ocotal Beach is within 12 miles (20 km).

All-inclusive

A nightclub, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the free WiFi in public areas and free valet parking. Relax with a drink at one of the 3 bars/lounges and enjoy perks like free self parking.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$196* Per night/room Dec 22 - Dec 23

Deluxe Room, Bay View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Level Luxury

Bed Count 1 King Bed Maximum Occupancy 2 Max

Occidental Papagayo - Adults Only - All inclusive ratings based on 42 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Papagayo - Adults Only - All inclusive

Everyone (12) Couples (5) Family (5)
5 out of 5
My wife and I stayed 4 days and 3 nights at the property from 8/31 thru 9/3 and it was incredible.The food was magnificient and our room was beautiful. The staff are very respectable and truly kind. Carlos, Charlie, and Fabian were so welcoming and we look forward to returning next year with some of are close friends as well as our adult daughter. Muchas Gracias to all of the wonderful staff at Occidental Papagayo- from Mr. and Mrs. Miguel Marsalis from Brooklyn Nueve York en Estados Unidos

Posted by on Sep 5, 2022

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Comment from Hotel Management

Oct 11, 2022 by Gerente General

Dear MichaelThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager

5 out of 5
The excursions were awesome: things like atv tours through the rainforest and along the beach, zip lining over the rainforest ,hiking in the rainforest, visiting a volcano and hot springs, and more. The gentleman setting up the excursions, Jose Soto or J.J. , was amazing. Just tell him your schedule and what you want to do and he will set it up, either group or private tours and transport from and back to the airport. My wife was not feeling well one evening and when I went to dinner, they gave me a take home container for her and also told me if she was not better they would make a special meal for her the next evening. Go here and you will understand the meaning of Pura Vida.

Posted by , from MIAMI on Aug 5, 2022

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Comment from Hotel Management

Oct 11, 2022 by Gerente General

Dear DavidWe would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager

5 out of 5
Very quiet. Staff was very helpful. We had an early flight from San Jose. We needed to leave at 4:30 AM to drive to San Jose. The night before, they said they could send the Shuttle to our room and give us a box Breakfast. At 4:30, no one came and after calling the front desk they said they did not have anyone to come get us. That the shuttle did not run until 6AM. Since San Jose Airport is about 150 miles from the Resort, they need to make accomodations for earlier guest departing

Posted by on May 27, 2022

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Comment from Hotel Management

Jun 10, 2022 by Gerente General

Dear Kenneth Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We have taken note of your comment regarding internal transportation and have reinforced the information provided at check-in with the reception team so that the information is correct. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Raúl Arranz General Manager

4 out of 5
Great place

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 10, 2022 by Gerente General

Dear XSimon Thank you for choosing Occidental Papagayo on this occasion and for the time you spent sharing your experience, it is very important to us. It was a pleasure to serve you during his stay, we hope to have the pleasure of welcoming you again very soon. Kind regards, Raul Arranz General Manager

4 out of 5
Very nice hotel and good beach friendly staff. Food could be better.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 17, 2021 by Gerente General

Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We have discussed your comments with our Executive Chef, as they help us to improve our service; likewise our restaurant manager is aware of your opinion to ensure our food is being served with the best quality and variety. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by General Manager

Dear Guest Thank you very much for rating our property, it is very important for us. It was a pleasure to assist you during your stay, we hope to serve you again. Kind regards, Raúl Arranz General Manager Occidental Papagayo

4 out of 5
Although the property is a beautiful location and we did a few excersions off premisses which were great , we were not crazy about the food We felt that in all the resort was consistently inconsistent With room services , phone services, towels at the pool , entertainment which was practically non exsistant at night Over all it was a 3star for us I’ve been to other occidental hotels and this one was our least favorite

Posted by , from New york on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by General Manager

Dear Patricia Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

1 out of 5
This place was beyond disappointing. From the moment we pulled up I knew we were doomed. No one stood up from their chairs to greet us or help with our bags. The property is quite large and no tour was offered or provided. We arrived at 3:30pm and were told we could not make any dinner reservations as they no longer take them after 3pm. So, we were forced to eat at the Snack Bar and Buffet. Both of these consisted of I think, the worst food my husband and I have ever been exposed to. The Snack Bar had awful lettuce and dressings that had clearly been left out for hours on end. Food poisoning just waiting to happen. We did not touch those. Everything was swarming with flies. The "nachos" were the only item that was kind of edible and even that was gross. How you can mess up tortilla chips I'll never know. Then they had hot dogs which we could not even eat and the pizza was hard as a rock. The Buffet was laughable. The variety had potential but all of the food was almost like something out of a bad movie. Every option was dried, cracked and there were flies over everything. Oh, I'm sorry the fruit was okay. The staff acted as though working there was the worst thing that's ever happened to them. The ONLY benefit of staying here was that we spent every moment that we could on the beach so that we did not have to be in our room or anywhere else on the property. Our room had other people's hair in it, do yourself a favor. DO NOT STAY HERE.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 2, 2019 by General Manager

Dear Guest We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Papagayo hotel, our guest’s feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. It is with great concern that we read your comments about our staff, We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We also regret that our buffet and Snack could not meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

3 out of 5
Very few evening events, The sax player was awful and the disco was so loud that my wife and I could not relax in the lobby.

Posted by on May 14, 2019

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Comment from Hotel Management

May 14, 2019 by General Manager

Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guest´s expectations and your comments will help our teams reaching that goal. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

5 out of 5
It was a beautiful resort- food was excellent. Jesus with the activity staff was awesome, recommend the bike tour and kayak tour.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 20, 2019 by General Manager

Dear Guest Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will share your comment with Jesús, we are sure he will be pleased to know his efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

About the Occidental Papagayo - Adults Only - All inclusive

Location Playa Hermosa, Sardinal, Guanacaste 485000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Room service not included
  • Snorkeling included

Property Features

Occidental Papagayo - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Papagayo - Adults Only - All inclusive offers its guests 2 outdoor swimming pools, a spa tub, a sauna, and a fitness center. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. A nightclub, a rooftop terrace, and spa services are also featured at the business-friendly Occidental Papagayo - Adults Only - All inclusive. Free self parking and valet parking are available. This Mediterranean Sardinal property is smoke free.

  • 163 guestrooms or units
  • 4 levels
  • 22 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1992
  • Nightclub
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Occidental Papagayo - Adults Only - All inclusive offers 163 accommodations with minibars and safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wardrobe or closet

Food & Drink

Occidental Papagayo - Adults Only - All inclusive has 4 restaurants serving breakfast and lunch.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 8 treatment rooms. Services include deep-tissue massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

  • Deep tissue massage
  • Number of treatment rooms 8
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Reservations are required for onsite COVID-19 testing
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Adults Only-All Inclusive
  • Occidental Grand Papagayo Adults Only-All Inclusive
  • Occidental Grand Papagayo Resort Adults Only-All Inclusive
  • Occidental Resort Adults Only-All Inclusive
  • Occidental Grand Resort Adults Only-All Inclusive
  • Occidental Grand Adults Only-All Inclusive
  • Occidental Papagayo Adults All Inclusive
  • Occidental Adults All Inclusive
  • Occidental Papagayo Adults
  • Occidental Adults
  • Occidental Grand Papagayo Resort Adults Only All Inclusive
  • Occidental Papagayo Adults Only All Inclusive
  • Occidental Papagayo Adults All Inclusive All-inclusive property
  • Occidental Adults All Inclusive All-inclusive property
  • Occintal Papagayo Adults Only

You should know

  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.