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Occidental Papagayo - Adults Only - All inclusive

4-star property
Playa Hermosa, Sardinal, Guanacaste 1-855-201-7819
3.8 out of 5
Good!
See all 26 travelocity Reviews

"Beautiful property with exquisite views, much more undeveloped than many tropical all-inclusives. God's was okay, several options! The Oreintal Rest ... " More

By a verified traveler on Fri 23 Jun 2023

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Hotel Description

4-star beachfront property near Playa Hermosa

On the beach

You'll be within 2 miles (3 km) of Playa Hermosa and 9 miles (15 km) of Coco Beach with a stay here. Papagayo Golf and Country Club is within 9 miles (15 km) and Ocotal Beach is within 12 miles (20 km).

All-inclusive

A nightclub, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the free WiFi in public areas and free valet parking. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$211* Per night/room May 26 - May 27

Deluxe Room, Bay View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Level Luxury

Bed Count 1 King Bed Maximum Occupancy 2 Max

Occidental Papagayo - Adults Only - All inclusive ratings based on 26 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Papagayo - Adults Only - All inclusive

Everyone (15) Couples (5) Family (5)
1 out of 5
Hotel and accommodations the worst I have experienced traveling. After finding someone to help us check in, we were greeted with Dont's: don't lose or break the bracelet that is your key to your room or you will be charged a night stay!! Don't let animals in your room or you will be charged damage. Don't bother the front desk to ask to solve any problems. After we got to our room we noticed we had only 2 water bottles for the day. We asked the front desk if we could have 4 bottles of water a day. She said "NO". I kindly pointed out to not deliver the 2 cans of beer or one bottle of soda each day but instead deliver 4 bottles of water. Again, reply was "NO". If I needed more water I could go to the gift shop and buy some. The next day our room was cleaned but we were shorted hand towels. All the towels are old and frayed. I first asked the house keeper for a wash cloth, nothing, then front desk. Towels Never arrived. But we did have several crabs and spiders on the floor!! I gave up on the towels needed for the week!! No Service at the pools. If you wanted a drink, you had to get it at the restaurant! Food was terrible, the same food every day! Tried to make reservations for the week. Front desk said I am only allowed 2 reservations a week!! The other meals would be buffets that close at 8:45 each night. We ended up with diarrhea by day 3. The main hotel had No air conditioning until a convention showed up. Then air was turned on!! Not a 4 star hotel, 2 stars at best!

Posted by on Jan 4, 2024

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Comment from Hotel Management

Jan 8, 2024 by Gerente General

Dear Kimberley We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind regards,Raúl ArranzGeneral Manager

5 out of 5

Posted by on Aug 18, 2023

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Comment from Hotel Management

Sep 7, 2023 by Gerente General

Dear MichaelThank you very much for taking the time to rate our property, it is very important to us.It was a pleasure serving you during your stay, we hope to welcome you again very soon.Kind regards,Raul ArranzGeneral manager

5 out of 5
Beautiful property with exquisite views, much more undeveloped than many tropical all-inclusives. God's was okay, several options! The Oreintal Restaurant was exceptional, especially if you're seated at the hibachi table! Staff was friendly and accommodating.

Posted by on Jun 23, 2023

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Comment from Hotel Management

Jun 23, 2023 by Gerente General

Dear LauraFirstly we would like to thank you for the lovely review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time.We look forward to welcoming you back again very soon.Kind regards,Raúl ArranzGeneral Manager

1 out of 5

Posted by on May 26, 2023

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Comment from Hotel Management

May 30, 2023 by Gerente General

Dear SurojnieThank you very much for taking the time to rate our property, it is very important to us, we are really sorry to hear that you did not enjoy the experienceIt was a pleasure serving you during his stay, we hope to welcome you again very soon and are eager to regain your confidence during another occasion if you gave us that chance.Kind regards,Raul ArranzGeneral manager

5 out of 5
My wife and I stayed 4 days and 3 nights at the property from 8/31 thru 9/3 and it was incredible.The food was magnificient and our room was beautiful. The staff are very respectable and truly kind. Carlos, Charlie, and Fabian were so welcoming and we look forward to returning next year with some of are close friends as well as our adult daughter. Muchas Gracias to all of the wonderful staff at Occidental Papagayo- from Mr. and Mrs. Miguel Marsalis from Brooklyn Nueve York en Estados Unidos

Posted by on Sep 5, 2022

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Comment from Hotel Management

Oct 11, 2022 by Gerente General

Dear MichaelThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager

5 out of 5
The excursions were awesome: things like atv tours through the rainforest and along the beach, zip lining over the rainforest ,hiking in the rainforest, visiting a volcano and hot springs, and more. The gentleman setting up the excursions, Jose Soto or J.J. , was amazing. Just tell him your schedule and what you want to do and he will set it up, either group or private tours and transport from and back to the airport. My wife was not feeling well one evening and when I went to dinner, they gave me a take home container for her and also told me if she was not better they would make a special meal for her the next evening. Go here and you will understand the meaning of Pura Vida.

Posted by , from MIAMI on Aug 5, 2022

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Comment from Hotel Management

Oct 11, 2022 by Gerente General

Dear DavidWe would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager

5 out of 5
Very quiet. Staff was very helpful. We had an early flight from San Jose. We needed to leave at 4:30 AM to drive to San Jose. The night before, they said they could send the Shuttle to our room and give us a box Breakfast. At 4:30, no one came and after calling the front desk they said they did not have anyone to come get us. That the shuttle did not run until 6AM. Since San Jose Airport is about 150 miles from the Resort, they need to make accomodations for earlier guest departing

Posted by on May 27, 2022

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Comment from Hotel Management

Jun 10, 2022 by Gerente General

Dear Kenneth Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We have taken note of your comment regarding internal transportation and have reinforced the information provided at check-in with the reception team so that the information is correct. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Raúl Arranz General Manager

4 out of 5
Great place

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 10, 2022 by Gerente General

Dear XSimon Thank you for choosing Occidental Papagayo on this occasion and for the time you spent sharing your experience, it is very important to us. It was a pleasure to serve you during his stay, we hope to have the pleasure of welcoming you again very soon. Kind regards, Raul Arranz General Manager

4 out of 5
Very nice hotel and good beach friendly staff. Food could be better.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 17, 2021 by Gerente General

Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We have discussed your comments with our Executive Chef, as they help us to improve our service; likewise our restaurant manager is aware of your opinion to ensure our food is being served with the best quality and variety. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by General Manager

Dear Guest Thank you very much for rating our property, it is very important for us. It was a pleasure to assist you during your stay, we hope to serve you again. Kind regards, Raúl Arranz General Manager Occidental Papagayo

About the Occidental Papagayo - Adults Only - All inclusive

Location Playa Hermosa, Sardinal, Guanacaste 485000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities

Not included

  • Room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Room service not included

Property Features

Occidental Papagayo - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Occidental Papagayo - Adults Only - All inclusive, you'll find 2 outdoor swimming pools, a sauna, and a fitness center. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces. A nightclub, a rooftop terrace, and spa services are also featured at the business-friendly Occidental Papagayo - Adults Only - All inclusive. Free self parking and valet parking are available. This Mediterranean Sardinal property is smoke free.

  • 163 guestrooms or units
  • 4 levels
  • 22 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 1992
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Occidental Papagayo - Adults Only - All inclusive offers 163 accommodations with minibars and safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Occidental Papagayo - Adults Only - All inclusive has 4 restaurants serving breakfast and lunch.

Nearby Activities

2 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 8 treatment rooms. Services include deep-tissue massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

  • Deep tissue massage
  • Number of treatment rooms 8
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Upper floors accessible by stairs only
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Occidental Papagayo - Adults Only - All inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Adults Only-All Inclusive
  • Occidental Grand Papagayo Adults Only-All Inclusive
  • Occidental Grand Papagayo Resort Adults Only-All Inclusive
  • Occidental Resort Adults Only-All Inclusive
  • Occidental Grand Resort Adults Only-All Inclusive
  • Occidental Grand Adults Only-All Inclusive
  • Occidental Papagayo Adults All Inclusive
  • Occidental Adults All Inclusive
  • Occidental Papagayo Adults
  • Occidental Adults
  • Occidental Grand Papagayo Resort Adults Only All Inclusive
  • Occidental Papagayo Adults Only All Inclusive
  • Occidental Papagayo Adults All Inclusive All-inclusive property
  • Occidental Adults All Inclusive All-inclusive property
  • Occintal Papagayo Adults Only

You should know

  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.