4.0 out of 5

"The only problem we encountered was with housekeeping. They came and clean the room and made the beds everyday but they did not replenish the toilet ... " More

By a verified traveler on Wed 06 Jul 2016

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Hotel Description

At Hilton Garden Inn Lake Buena Vista/Orlando you'll be 4.3 km (2.7 mi) from SeaWorld® Orlando and 4.7 km (2.9 mi) from Discovery Cove. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 137 rooms feature free WiFi, free wired Internet, and MP3 docks. Refrigerators, microwaves, and room service make in-room dining convenient. You'll find nice touches like designer toiletries and premium bedding to enhance your stay. Additionally, DVD players, coffee/tea makers, and free weekday newspapers are available.

The restaurant, Great American Grill, is open for breakfast and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and spa tub as well as access to basketball. 4500 square feet (418 square meters) of event facilities include 4 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and 10 AM. There's also the convenience of a free theme park shuttle.

Attractions within a 15-minute drive of this 3-star Orlando hotel include Universal Studios Florida™ and Aquatica.

Two Queen Beds, Non-Smoking, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$79 per night

King Bedroom Evolution Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

King Evolution Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Queens Evolution Rm

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Lake Buena Vista/Orlando ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

excellent stay

Pros: Cleanliness. Extremely clean and fresh smelling.
Cons: Housekeeping staff.
Location: Excellent
The only problem we encountered was with housekeeping. They came and clean the room and made the beds everyday but they did not replenish the toilet tissue or the bath towels. We had to constantly beg for towels and on several occasions I simply found a cart and took them. They also need to hire staff that speak English. Every time we ask for towels or tissue they would pretend they didn't understand English. Very frustrating.

Posted by on Jul 6, 2016

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5 out of 5

Just what I was looking for!

Pros: Convenient location . We were also able to purchase our park tickets at the hotel to avoid the long lines at the parks.
Location: The location was within 15 minutes to either WDW or Universal theme park.
Very good! Got a great room with a king sized bed. The bed was firm and comfortable, bathroom was clean and I liked the shower stall too. Convenient restaurant!

Posted by , from NJ on Nov 9, 2015

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2 out of 5

Beds were very unconfortable had to change rms

Nice area just the beds were unconfortable breakfast was good lobby very clean

Posted by , from bob on Aug 25, 2015

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Comment from Hotel Management

Sep 2, 2015 by Ariel

Hello Bob, I just want to say first thank you for choosing to stay with us. I do apologize for our adjustable beds not being as comfortable as expected our hotel is working on getting new mattress so our guest can have a good nights rest. We hope that you will come back and stay with us again.

4 out of 5

Lake Buena Vista area, great pool, good room

Pros: The pool and hot tub were great, room was clean and comfortable, and reasonably priced, yummy breakfast.
Cons: Leave ample bath towels, each day there were only 3 and we were a family of 4
Location: Lake Buena Vista area; tons of shopping and restaurants, near Wonderworks - a fantastic place to go! Also near Sea World and Downtown Disney.
We stayed for two nights after driving to Orlando from NC. We needed a hotel before we started our Disney parks trip on the third day, and this hotel was clean and comfortable, good location in the Lake Buena Vista area. We loved the pool and hot tub. Reasonably priced breakfast was delicious.

Posted by , from Wilmington, NC on Jul 11, 2015

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3 out of 5

Quiet location.

Pros: Quiet area.
Cons: Beds and pillows, leave the pool open until 11 pm.
Location: Outlet mall, restaurants mad other shops all very convenient.
Pillows were ridiculous and offered no support at all. We had to use 3 pillows to get the affect of one. Not comfortable. The bed had a dial for soft and firm, and my wife's side of the bed wouldn't soften at all. Not comfortable beds and we were glad we only stayed two nights.

Posted by , from Elk River, MN on Nov 16, 2014

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4 out of 5

Excellent Service offered...

This hotel offers an excellent service. The employees at the front desk offer a good service but the house keeping is a different  story.  I stayed here with my wife and my kids for 8 days but unfortunately every night we were required to ask for a towel at the front desk because their housekeeping employee only left three towels every day.  I speak with a housekeeping employee and she told me that it's their policy to only left three towels per room.  I left several messages requesting to have 4 towels on my room but they only left three. Also we were required to request for toiletries at the front desk because their housekeeping employee forgot to leave required amount of toiletries on my room.  The rooms were clean, spacious and the beds were comfortable. A Microwave and fridge were included. The staff was very helpful and polite. The price is very reasonable.  We would definitely stay again. Their parking is free and they offer complementary wifi. Overall price, location and service are good. I will stay here again...

Posted by , from Puerto Rico on Jul 20, 2013

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4 out of 5

Enjoyed stay

Pros: Free Internet, Quiet
Cons: cost $9.95 each for breakfast
This hotel was clean and I did get my HHonor points. Had adjustable beds which we liked. Usually the Garden Inns have a free breakfast, this one charges $9.95. Other restaurants are not close.

Posted by , from NC on Jan 3, 2013

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4 out of 5

This hotel was well worth the money

Pros: Free Internet, Quiet
I would definately start here again, well worth the money.

Posted by on Nov 29, 2012

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2 out of 5

Upon arrival I wasn't greeted very cheerfully, and was told that my stay couldn't be applied to my Hilton honors

Pros: Free Internet, Quiet
Cons: no free breakfast, not walking distance to disney boardwalk
The hallways were not very clean, with stains on walls, carpeting ..air condition not working in hallway as well. Room was nice, except desk chair was not clean. but bed not very comfortable even though I adjusted it to firm, it was softer than I like. This hotel is in a weird location, but was quiet Thankfully. I would have liked a friendlier more accommodating front desk.

Posted by , from Florida on Aug 18, 2012

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5 out of 5

Great Hotel

Pros: Free Internet, Quiet, off beat and path but close to everything, free parking, coffee maker in room
Great hotel, excellent value. Very Clean, staff very friendly and helpful.. No problems whatsoever

Posted by , from Beverly Hills, fl on Oct 6, 2011

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About the Hilton Garden Inn Lake Buena Vista/Orlando

Location 11400 Marbella Palm Court, Orlando, FL 32836

Property Features

Hilton Garden Inn Lake Buena Vista/Orlando offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 4500 square feet (418 square meters) and includes a conference center. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the business-friendly Hilton Garden Inn Lake Buena Vista/Orlando. Free self parking is available.

  • 1 building
  • 137 guestrooms or units
  • 7 levels
  • 4 conference rooms
  • 4500 sq ft of conference space
  • 418 sq m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free theme park shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (23.3 km / 14.5 mi)
  • Property shuttles: Free theme park shuttle and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Lake Buena Vista/Orlando offers 137 air-conditioned accommodations with MP3 docking stations and DVD players. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries and hair dryers. This Orlando hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.

Great American Grill - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Segway rental/tour nearby
  • Basketball on site
  • Kayaking nearby
  • Skydiving nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Buena Lake Vista/Orlando
  • Hilton Garden Inn Lake Buena Vista/Orlando
  • Hilton Garden Inn Lake Buena Vista/Orlando Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

USD 100 off 2 Universal Orlando® Multi-Visit Tickets

Book a stay in any room or rate plan for travel January 18 - December 31, 2017 and guests receive USD 100 off the purchase of 2 Universal Orlando 4 Day multi-visit admission tickets. Each Universal Orlando 4 Day Park to Park ticket entitles guest park-to-park admission to Universal Studios Florida®, Universal's Islands of Adventure®, and access to select club venues in Universal CityWalk® for any 4 days, during a 7 day period starting from day of first use.


Guests must purchase tickets at the Local Expert concierge desk in the lobby. Discount is off the standard rates charged by Local Expert concierge desk. Additional tickets may be purchased at the non-promotional rate. Each Universal Orlando 4 Day Park to Park ticket entitles guest park-to-park admission to Universal Studios Florida®, and Universal's Islands of Adventure®, and access to select club venues in Universal CityWalk® for any 4 days, during a 7 day period - starting from day of first use. Tickets must be purchased between January 18, 2017 and December 31, 2017 from the Local Expert desk in the lobby. Tickets are for the sole use of hotel guests and may not be traded or sold. No refunds for any unused or partially used tickets. Improper use of tickets constitutes fraud. Offer subject to availability. Full details at check-in. Other restrictions may apply.

25% Off Shows in Orlando

Book a stay now - January 31, 2018 for travel during the same period and receive 25% off the purchase of show tickets.


Guests must purchase tickets at the Local Expert concierge desk in the lobby. Discount is off the standard rates charged by Local Expert concierge desk. Show tickets must be purchased by January 31, 2018 for redemption by February 28, 2018. A maximum of 2 tickets per show may be purchased using this offer. Offer is only valid for shows in Orlando carried by Local Expert concierge desk. Additional tickets may be purchased at the regular retail rate. Taxes are included. Admission to theme park is not included in this offer. Parking is not included. No refunds for any unused or partially used tickets. Show tickets are non-transferable, non-refundable, not for re-sale, void if altered, will not be replaced if lost or stolen and may be confiscated without restitution for misuse. No refunds for any unused or partially used show tickets. Improper use constitutes fraud. Offer subject to availability. Other restrictions may apply. See specific show information for more details.