2/10 Terrible
Meredith E.
Jun 26, 2024
Meh
We paid way more than we normally would have for this corner unit with a spectacular view down the beach. Upon arrival the condo had a musty smell so we went to upon the balcony door in the living room, it was jammed shut. I immediately called and reported the issue to Vacasa. Sunday afternoon a gentleman came out to check it and said there was nothing he could do, the manufacturer would need to be sent out. Monday night the frame in the master bedroom broke while we were sleeping, this issue was reported the next am, and never got fixed during our stay. Luckily my husband found some wood behind the couch and was able to prop it up. The manufacturer for the door came out Tuesday and said there was nothing he could do. After multiple requests someone from the local office called my husband and basically said they are at the mercy of the manufacturer to when it would be fixed. We understand that part but kindly asked for some sort of refund since the only access to balcony was from the master bedroom, affording us no privacy since we were there with 2 other adults and 3 kids. Clint advised he couldn’t approve that but would check with his manager. Two weeks have passed since we left and we have heard nothing from the local office after calling and emailing about a refund. Vacasa was terrible to deal with and we will never rent another until If they are the manager.
The condos interior had not been updated as other units have.
Meredith E.
Stayed 7 nights in Jun 2024