4.3 out of 5

"We liked that it was near the beach and there were plenty of options for shopping. The tour desk was very helpful. We loved all our tour guides. We ... " More

By a verified traveler on Thu 14 Dec 2017

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Hotel Description

A family-friendly stay in Honolulu awaits you at Hilton Hawaiian Village Waikiki Beach Resort. You'll be 1.6 km (1 mi) from Ala Moana Center and 2.4 km (1.5 mi) from Honolulu Zoo. Highlights at this beachfront resort include 7 restaurants, 5 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 2860 rooms, and you can enjoy balconies, MP3 docks, and WiFi. Nice touches to enhance your stay include designer toiletries and premium bedding. Wired Internet, refrigerators, and coffee/tea makers are also available.

A day of pampering can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the spa tub. The buffet restaurant, Big Island Breakfast, is open for breakfast. With 4 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the onsite fitness center, kids' club, and spa tub. Meeting rooms, a business center, and limo/town car service are among the business amenities offered. Additionally, you'll find a sauna, WiFi in public areas, and a snack bar/deli. There's also valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Waikiki resort, you'll be 2.8 km (1.7 mi) from Waikiki Aquarium and 3.2 km (2 mi) from University of Hawaii at Manoa.

Room, 1 King Bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$180 per night

Room, 2 Double Beds, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, View (Rainbow)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (Rainbow)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Hawaiian Village Waikiki Beach Resort ratings based on 437 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

Not worth the $$

overall felt i overpaid for everything and left feeling taken advantage of instead of relaxed and satisfied. the Kalia tower only has room service 4hrs (dinner) a day and no microwave in your room, so you have to eat every meal out and cannot take leftovers home. That would be fine if the restaurants were great, but you're going to pay top $$ for food you can get at home for half the price. I booked a luau and did a 90min presentation to get a discount only for the concierge to INCORRECTLY tell me it was cancelled. Found that he was mistaken after following up about my refund, which sucked and then was given the run around to get my $$ back. Paid $179 for a cocktail cruise that was more like a college keg party (yes solo cups) and mystery meat meatballs.

Posted by , from LA on Dec 29, 2017

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2 out of 5

Very disappointed- never will visit this

Very disappointed- never will visit this. Major ripoff with resort fees, parking fees, expensive food and drinks with below average rooms. Irony they call this a resort. I am a Hilton Honors Gold member and the service is the worst I have received

Posted by on Dec 24, 2017

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4 out of 5

Fix check in

Pros: The room was clean and large, the bed comfortable, the environmental controls worked well. The elevator fast.
Cons: Security was lax. Worrisome in today's world. MUST FIX CHECK IN. How about a digital check in Kiosk? How about a supervisor
Location: Location was great 40 years ago. Now if you are american go to the East end of Waikiki. Nothing but orientals and others I guess focused on shopping?
I can't believe that this Hilton Hotel allowed check in to exceed 3 hours!!! They didn't put on extra staff, they spent up to 30 minutes with persons that were either clueless or needed to be passed off to a supervisor. After the first 2 hours all I wanted to do was cancel and go down the street. I realize they have people of many languages from all over the world with various levels of intelligence checking in. That is where you have a supervisor to pass those people to so you can move the line. I have never encountered such a mess and will not be staying there again. I've had phone calls from Hilton telling me I could get two free days, of course coming with the "90" minute presentation. You can count on the fact I will NOT be taking them up on that. by the time we spent 3 hours standing in line to check in the entire day was ruined. So much for a calm tropical vacation. The pool was small and full of children from all over the world. It was also mostly in the shade of the Hotel. Who in their right mind would want to use it? Cesspool. Happy hour at the casual bar was a joke. Price of drinks was 50% greater than nearing anyplace downtown.

Posted by , from West Coast on Dec 24, 2017

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4 out of 5
Pros: The staff was very helpful.
Cons: When you arrive by shuttle the check in is not well marked.
Location: The location was close to shopping and dining for casual and fancy.
We liked that it was near the beach and there were plenty of options for shopping. The tour desk was very helpful. We loved all our tour guides. We also enjoyed the luau.

Posted by , from Yakima WA on Dec 14, 2017

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4 out of 5

Hawaiian Waikiki Village is convenient

Check in was a pain. Had to wait 20 minutes on line at around 1130 pm. They claimed they did not have a king bed even though that is what we booked and tried to claim they were giving us a "very" large room to make up for not offering what we booked but only after they tried to upsell us a different room and made us feel like we were getting some secret special room by signing up for Hilton Honours membership. The check in lady also told us she would check on a king they following day but no one ever followed up with us. We had our 15 month old with us and once we settled into our double twin room we just let it slide because it would have been a hassle to move. The bellhop broke our organic peanut butter and although they were apologetic they replaced with sugary Skippy. Also, the bellhops took 20 minutes to bring our luggage to the room (another reason we didn't try to push for the room change the following day). Our overall stay was great because this is Hawaiian paradise after all but we were pretty unimpressed with the Hilton's customer service and just felt like pocketbooks, not people, by the staff. We never ate on the premises because the food was astronomical ($40 for breakfast for example) but the pools and beach access were great and did the job.

Posted by , from San Francisco on Nov 18, 2017

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3 out of 5

Not a resort

Paid $35 a day for in service, $43 a day for parking in addtion to regular charges

Posted by , from NY on Sep 24, 2017

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4 out of 5

screwed

Pros: on the beach
Cons: no more bait abnd switch deliver what i paid for.
i was set up with the bait and switch... ordered rainbow tower room then told i got the room block away from beach. had to pay upgrade. then room only had 2 full beds, not the king i ordered. the chairin room would not be used at the worst motel 6. bathroom very small.

Posted by , from ohio on Sep 19, 2017

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4 out of 5

Anniversary trip

Beautiful resort location. Very large property and covers a lot of territory. Lots of walking to get around. Ther was done rennivations but was not an issue at all. Beautiful design.

Posted by , from flower mound tx on Aug 22, 2017

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5 out of 5

awesome resort

Pros: right on the beach
Cons: nothing, perfect experience
Location: hotel located right on the beach, close to shopping and resturants
perfect trip could not have asked for more. is well worth the money would not have changed anything.

Posted by on Aug 14, 2017

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4 out of 5

Nice hotel in the heart of it all.

Place is really nice and the staff is wonderful. Only had two issues with service, one with the manager Eugene and one with the Tropics restaurant. The grounds are very well kept despite the construction. The Tapa Bar makes the best Mai Tais. The shops and restaurants are a bit pricey but we expected them to be. The only real complaints we have is the the restaurant and manager. The Tropics restaurant delivered cold teriyaki chicken and rice to my son and slapped together the worst looking $15 nachos I've ever seen. The manager was real nice and accommodating about it though. The other complaint would be with Eugene, the manager, that guy doesn't seem to give a flip about the guests. He must be listening to too many complaints or something. I was standing in line for almost an hour while waiting to speak with him. The four people in front of me just got progressively more upset while talking to him and he seemed to just brush it off. I decided to be nice about my issue and he seemed absolutely bothered. Guy needs more training and is almost the exact opposite of the wonderful people who work there.

Posted by , from San Diego, CA on Jun 5, 2017

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About the Hilton Hawaiian Village Waikiki Beach Resort

Location 2005 Kalia Rd, Honolulu, HI 96815

Property Features

Hilton Hawaiian Village Waikiki Beach Resort offers its guests a full-service spa, 5 outdoor swimming pools, a spa tub, and a sauna. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi and wired Internet are available in public spaces for a fee. Business amenities include a business center, limo/town car service, and meeting rooms. A fitness center, spa services, and a children's club are also featured at the family-friendly Hilton Hawaiian Village Waikiki Beach Resort. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Honolulu resort.

  • 2860 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • 40 conference rooms
  • Bar by the pool
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 5
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (13.4 km / 8.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Hawaiian Village Waikiki Beach Resort offers 2860 air-conditioned accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Big Island Breakfast - This buffet restaurant serves breakfast only.

Orchid Marketplace - Onsite family restaurant.

Boat Landing Cantina - This restaurant specializes in Mexican cuisine.

Dona & Toni's Pizza - This restaurant specializes in Italian cuisine.

Kamuela Provision Company - Onsite restaurant.

Nearby Activities

Guests choose from six swimming pools, including a children's pool and the 10,000-square-foot Super Pool, which overlooks the beach and is surrounded by waterfalls, lush landscaping, and lava rocks. The Rainbow Express Keiki Club (surcharge) offers full- or half-day programs of recreational and educational activities with a focus on Polynesian life. The on-site health spa includes an extensive fitness center (surcharge) with cardiovascular and strength-training equipment, aerobics, and other fitness classes.

Surfboards, boogie boards, kayaks, ocean rafts, snorkel sets, umbrellas, and beach chairs can be rented on the beach. Outrigger canoes and catamarans offer rides from the beach. From the Village's pier, the Atlantis Submarine conducts underwater discovery tours (surcharge).

Many other recreational activities are available in the area surrounding the resort, including skydiving, parasailing, helicopter/airplane sightseeing, and nature/wildlife tours.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Pilates classes on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Thai massage
  • Reflexology

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 35.00 per night (rates may vary)
  • Fee for in-room wired Internet: USD 35.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 35.00 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 35.00 per night (rates may vary)
  • Self parking fee: USD 43.00 per night
  • Valet parking fee: USD 60.00 per night (in/out privileges)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hawaiian Village Waikiki Beach
  • Hilton Hawaiian Village Waikiki Beach Resort
  • Hilton Village
  • Hilton Village Beach
  • Hilton Village Beach Resort
  • Hilton Village Resort
  • Hilton Honolulu
  • Hilton Hawaiian Village Waikiki Beach Hotel Honolulu
  • Hilton Hotel Honolulu
  • Hilton Hawaiian Village Waikiki Beach Resort Hawaii/Honolulu

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.