4.2 out of 5

"My stay was pretty rad if I must say. While housekeeping was spotty and refused to give me sufficient toiletries and acted as if they didn't speak Eng ... " More

By a verified traveler on Mon 08 Jan 2018

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Hotel Description

The Westin New Orleans Canal Place places you in the center of New Orleans, within just a 15-minute stroll of popular places like Jackson Square and French Market. Highlights at this hotel include 2 restaurants, a 24-hour health club, and a bar/lounge.

You can enjoy flat-screen TVs with digital channels, and all 437 individually decorated rooms feature WiFi, wired Internet, and coffee/tea makers. Nice touches to enhance your stay include bathrobes and designer toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, 24-hour room service, free newspapers, and free bottled water are available.

The restaurant, River 127, is open for breakfast and lunch. 26000 square feet (2415 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Breakfast is available daily. There's also the convenience of valet parking.

Attractions within a 20-minute walk of this 4-star Central Business District hotel include National World War II Museum and Ernest N. Morial Convention Center.

The Westin New Orleans Canal Place ratings based on 62 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
2 out of 5

Parking rip-off

Pros: Location, friendly staff, cleanliness
Cons: Parking rate is ridiculous
Location: Casino, French Quarter, streetcar, riverboat tours
When we arrived at the hotel, we were told it would be $42. per day day to park at the hotel. We went to the front desk to ask if this price was for guests staying at the hotel or if there was a discount; we were told that the price was set. Imagine our surprise to find that two lots across the street charged $39. per day for anyone! We felt like we should have been told there were cheaper options nearby, or as a guest of the hotel for four days, we should have been offered a much more reasonable rate. Consequently, we will never stay at another Westin property, nor will we recommend Westin to others. !

Posted by , from Conn. on Mar 17, 2018

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4 out of 5

Amazing view of the river!!

Pros: beautiful room the lounge and restaurant staff were nice the valet service and bell hops were amazingly nice front desk check in was super nice
Cons: bar staff not very friendly housekeeping staff not very friendly refreshing of toiletries extremely poor
Location: located in frenshmans. Awesome shopping area, easy convenience to the trolleys and busses.
My stay was pretty rad if I must say. While housekeeping was spotty and refused to give me sufficient toiletries and acted as if they didn't speak English when I approached them on the floor to request an actual lotion in my room, the front desk staff was amazing. I was upgraded to a riverfront view and it was just amazing view that I so enjoyed waking up to and falling asleep to. The room is gorgeous, central heating which was important cuz it was a frigid 35 degrees, the TOWELS!! OMG Why are the towels the FLUFFIEST????? again housekeeping kept being stingy on replacing the towels. C'mon, if there are two used towels on the floor put two more back-how is that difficult? The key cards deactivate the minute it is next to a cell phone and that is super annoying but they keep phones conveniently in the hallways so security can come and bring you new ones.

Posted by on Jan 8, 2018

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5 out of 5

Repeat stay in New Orleans

Will book again. Very clean, comfortable and safe. If you take the green option be aware they do not employ trash or restock coffee and tea. Very convenient being connected to the shopping mall.

Posted by on Jul 22, 2017

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4 out of 5

Close to everything

Room was clean , view was great of the river . Valet parking was the best , you never had to move your car. Would recommend if you want to walk to Aquarium, Riverwalk Casino . Everything was close!

Posted by , from Cental La. on Jul 16, 2017

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4 out of 5

Weekend getaway

This hotel is well kept and in a great location. The check-in process was easy; we also appreciated the fact that a late checkout was offered to us (3p).

Posted by on Apr 25, 2017

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3 out of 5

No pool. Pool was advertised.

Booked because hotel listed a pool. Pool is permanently closed. Would have been nice to know.

Posted by on Apr 24, 2017

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5 out of 5

Excellent location for French quarter, aquarium

Short walk to bourbon street and French market. Across street from aquarium. Staff very friendly.

Posted by , from biloxi ms on Apr 17, 2017

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5 out of 5

Hotel was in walking distance to the French Quar

People were very nice, hotel staff was excellent. I would stay there again.

Posted by on Apr 10, 2017

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4 out of 5

Good hotel in a good location

Pros: Location
Cons: For two of the 5 nights we were there they did not have any wash cloths available in the hotel. Clearly a management problem but a minor annoyance.
Location: Well located near the river walk, casinos, and the French Quarter. All within walking distance
Good location, nice hotel. Within walking distance of the French Quarter and the River Walk

Posted by , from Seattle on Mar 14, 2017

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4 out of 5


Staffers very good, furniture in the room looked worn.

Posted by , from d on Mar 12, 2017

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About the The Westin New Orleans Canal Place

Location 100 Rue Iberville, New Orleans, LA 70130

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 26000 square feet (2415 square meters) and includes a conference center. A 24-hour health club, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin New Orleans Canal Place. Parking is available for a fee. A complete renovation of The Westin New Orleans Canal Place was completed in 2014. This 4-star New Orleans hotel is smoke free.

  • 437 guestrooms or units
  • 29 levels
  • 2 dining venues
  • 17 conference rooms
  • 26000 sq ft of conference space
  • 2415 sq m of conference space
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (25 km / 15.6 mi)
  • Train station: New Orleans Union Passenger Terminal (2.3 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin New Orleans Canal Place offers 437 air-conditioned accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 27-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

River 127 - This restaurant serves breakfast and lunch.

The Green Bar - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

The Westin New Orleans at Canal Place hotel fitness center has stair machines, exercise bikes, treadmills, strength-training machines, and TVs. Fresh fruit, towels, and water are supplied.

The hotel is located one block from Woldenberg Riverfront Park, location of a paved pathway suitable for strolling and running.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 40 lb
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Pets allowed (no fees)


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 26 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per night (rates may vary)
  • Valet parking fee: USD 42.00 + Tax per day (in/out privileges)
  • A pet fee will be charged
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New Orleans Westin
  • New Orleans Westin Canal
  • New Orleans Westin Canal Place
  • Westin Canal New Orleans
  • Westin Canal Place
  • Westin Canal Place Hotel
  • Westin Canal Place Hotel New Orleans
  • Westin Canal Place New Orleans
  • Westin New Orleans Canal
  • Westin New Orleans Canal Place
  • Westin Hotel New Orleans
  • Westin New Orleans Canal Place Hotel New Orleans
  • Westin New Orleans Canal Place Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.