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"The staff person who checked me in was so kind and helpful. I had been evacuated from a nearby hotel that was affected by the building demolition of t ... " More

By a verified traveler on Wed 23 Oct 2019

Hotel Description

4.5-star luxury hotel near Canal Street, connected to a shopping center

City center stay

At this French Quarter hotel, you'll be well placed to visit Canal Street and Audubon Aquarium of the Americas, both within a 5-minute walk. Harrah's New Orleans Casino and Royal Street are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Comfy beds, WiFi

The 437 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with digital channels, and other amenities include WiFi and 24-hour room service.

Deluxe Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$109* Per night/room Jul 14 - Jul 15

Traditional Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

River View Presidential, 2 Bedroom Suite, Whirlpool

Bed Count 2 King Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin New Orleans ratings based on 23 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin New Orleans

Everyone (17) Couples (2) Family (4)
5 out of 5

Posted by on Nov 26, 2019

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5 out of 5
The staff person who checked me in was so kind and helpful. I had been evacuated from a nearby hotel that was affected by the building demolition of the collapsed Hard Rock Hotel. she expressed empathy and allowed me to check in early. The location and views from the lobby on the 11th floor were magnificent. If I ever return to New Orleans I would stay here again.

Posted by on Oct 23, 2019

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4 out of 5
The location of the hotel was the number one reason I picked it. And, I would love to stay here again.....when the construction is finished. Also, only 2 of the 4 room elevators appeared to be working, so there was always a long wait to go upstairs. Luckily, it was only for one night. Had we been staying longer, I would have been more upset.

Posted by on Oct 13, 2019

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4 out of 5
I liked that it was in a great location surrounded by everything. I didn't like the bed inside my hotel room, a little to hard for me

Posted by on Sep 29, 2019

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2 out of 5

Posted by on May 28, 2019

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Comment from Hotel Management

May 28, 2019 by Jerry

Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city.

5 out of 5
Views of the river. Friendly staff. Very clean rooms. Close to everything you want to do.

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by Jerry

thank you so much for sharing. We are delighted to hear you enjoyed your time with us and look forward to hosting you again soon.

3 out of 5
great location. Great view of city/Quarter/river.

Posted by , from mississippi on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by Jerry

Thank you for your feedback. We appreciate it.

5 out of 5
Beautiful hotel, located close enough to Bourbon Street & far enough from Bourbon Street.

Posted by , from Texas on Mar 16, 2019

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Comment from Hotel Management

Mar 29, 2019 by Jerry

Dear Valued Guest, We appreciate your staying with us and sharing your feedback. We look forward to hosting your next visit to our city. Sincerely, Westin New Orleans Canal Place

4 out of 5

Posted by on Mar 4, 2019

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Comment from Hotel Management

Apr 2, 2019 by Jerry

Thank you for sharing. We appreciate your visit and can't wait to host your next visit to our city!

5 out of 5

Posted by on Mar 3, 2019

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Comment from Hotel Management

Apr 2, 2019 by Jerry

Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 24309 square feet (2258 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the luxury The Westin New Orleans. Parking is available for a fee. This 4.5-star New Orleans hotel is smoke free.

  • 437 guestrooms or units
  • 29 levels
  • 24309 sq ft of conference space
  • 2258 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26.4 km / 16.4 mi)
  • Train station: New Orleans Union Passenger Terminal (2.3 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin New Orleans offers 437 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 27-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

River 127 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 23.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 44 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New Orleans Westin
  • New Orleans Westin Canal
  • New Orleans Westin Canal Place
  • Westin Canal New Orleans
  • Westin Canal Place
  • Westin Canal Place Hotel
  • Westin Canal Place Hotel New Orleans
  • Westin Canal Place New Orleans
  • Westin New Orleans Canal
  • Westin New Orleans Canal Place
  • Westin Hotel New Orleans
  • Westin New Orleans Canal Place Hotel New Orleans
  • Westin New Orleans Canal Place Hotel
  • The Westin New Orleans Hotel
  • The Westin New Orleans New Orleans
  • The Westin New Orleans Canal Place
  • The Westin New Orleans Hotel New Orleans

You should know

  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.