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"Nice I would recommend it to my friends and family who would be looking for a nice place to stay when they are in the New Orleans area. " More

By a verified traveler on Thu 16 Jul 2020

Hotel Description

Hotel near National World War II Museum in New Orleans

City center stay

Within a 15-minute walk of this Uptown Historic District hotel, you'll find Magazine Street and Lafayette Cemetery. National World War II Museum and Tulane University are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a terrace are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 40 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Nov 1 - Nov 2

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Refrigerator & Microwave, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus St. Charles Inn ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus St. Charles Inn

Everyone (5) Family (1)
4 out of 5

Posted by on Oct 20, 2020

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Comment from Hotel Management

Oct 26, 2020 by Angela R. (Front Office Manager)

Thank You for your feedback. Have a wonderful day !

4 out of 5
Nice I would recommend it to my friends and family who would be looking for a nice place to stay when they are in the New Orleans area.

Posted by , from Donaldsonville on Jul 16, 2020

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Comment from Hotel Management

Aug 10, 2020 by Angela R. (Front Office Manager)

Thank you for your feedback on your stay with us. We appreciate serving you. Have a great day !

1 out of 5
Room had musty smell on check in. Second night physical symptoms noticed beginning with sinus drainage began by both occupants leading to full blown throat and chest congestion. Severe conditions required medical treatment on return home by both parties. Medical treatment for MOLD. ROOM 205 has mold problem!!!

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 7, 2019 by Ashley

I apologize for the issue you all had while staying with us. I have been in contact with Mr. Boyd Rich and have offered a couple free nights with us for the chance to make a better impression. We really value your opinion and your time completing our survey. Our goal is to offer our guest a superior experience whenever they come to stay with us because we know you all have so many choices to pick from when looking for a place to stay when visiting New Orleans and we are so lucky you all picked us and again I do apologize and I will get with the team here to ensure this issue does not happen again

4 out of 5

Christmas visit to New Orleans

Pros: Location, easy access to trolley, breakfast was pretty good. Lobby area was small but nice. Staff was attentive and willing to help.
Cons: Heater in the room was old, made a lot of noise.
Location: So close to trolley access! Easiest way to get around. Nice restaurants nearby.
After a long drive from Dallas it was nice to check right in and go to our room. Parking was easy, as long as main lot didn’t fill up. Staff was friendly and worked hard to ensure we had a good experience.

Posted by , from Dallas on Dec 30, 2017

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5 out of 5

Close to restaurants and Bourbon St.

Staff was extremely courteous and helpful. Will be back because of the staff.

Posted by on Jun 27, 2017

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5 out of 5

Nice place to stay

Everything was great, the lady at the desk on the night shift was very nice and very helpful, the morning shift was ok

Posted by on Mar 10, 2017

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Comment from Hotel Management

Mar 13, 2017 by Kathleen Davis, Front Office Manager

Thank you for writing your review. I'm glad you enjoyed your stay! Kathleen Davis, Front Office Manager

2 out of 5

Fool me Once!

Pros: location
Cons: air handler noise
I actually stayed at this hotel severl years ago but not through travelocity and did not realize it was the same hotel when I booked this time, or I would not have done so! Same complaints: the air handlers are so loud for the building, we could hear them all night long! We only stayed a night. I am so glad the desk clerk forgot to extend our stay when I called to add an extra night! I gave hotel staff a 3 because by not doing their job they did me a favor! We went some where else.

Posted by , from ocean springs mississippi on Aug 17, 2015

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5 out of 5

One of the best

Having lived in NO from 1996-2002, I drove by this property daily from my Uptown home, but never thought about staying there after moving away. It was an awesome surprise. Melissa, the GM, and her staff are very customer-focused; very clean room with king bed, fridge and microwave; gated parking; great location; excellent breakfast and home-baked cookies in the evening; highly recommend and would only stay there on future visits.

Posted by on Apr 17, 2013

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4 out of 5

Loved it

Pros: Free breakfast, Close restaurants, Free Internet
Evening front desk staff could not have been nicer. I really liked this place. Breakfast was just ok, nothing special.

Posted by , from Portland, OR on Nov 13, 2012

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5 out of 5

Great stay at this BW!!

Pros: Close restaurants, Free Internet, Free breakfast, central location, awesome breakfast
The service and room at this hotel was awesome. The beds were comfortable and clean. The parking was secure with gated access and personal gate electronic openers. The breakfast was AWESOME! I would stay here again in a second for the full bar breakfast :) would really recommend. Also in a great central location!

Posted by , from Louisiana on Nov 3, 2012

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About the Best Western Plus St. Charles Inn

Location 3636 Saint Charles Ave, New Orleans, LA 70115

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. A 24-hour fitness center, a library, and a terrace are also featured at the business-friendly Best Western Plus St. Charles Inn. Self parking is free. This New Orleans hotel is smoke free.

  • 40 guestrooms or units
  • 2 levels
  • Built in 1927
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26.1 km / 16.2 mi)
  • Train station: New Orleans Union Passenger Terminal (3.6 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus St. Charles Inn offers 40 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10 per night.

Pet Policy

  • Pets: USD 20 per accommodation, per night (maximum USD 50 per stay)
  • Maximum 2 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night (maximum USD 50 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Inn St. Charles
  • Best Western Plus St. Charles
  • Best Western Plus St. Charles Inn
  • Best Western Plus St. Charles Inn New Orleans
  • Best Western Plus St. Charles New Orleans
  • Best Western St. Charles Inn
  • Charles St. Inn
  • Plus St.
  • St. Charles Inn
  • Best Western Plus St. Charles Hotel New Orleans
  • Best Western New Orleans
  • New Orleans Best Western
  • Plus St Charles New Orleans
  • Best Western Plus St. Charles Inn Hotel
  • Best Western Plus St. Charles Inn New Orleans
  • Best Western Plus St. Charles Inn Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.