2/10 Terrible
Diana, San José
Traveled with family and small children
Apr 24, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel I’ve ever stayed at. I chose this hotel for my birthday and it ruined my special day. I arrived at 8pm and front desk was closed. Our key was taped to the door with a map and note saying to call only for emergency. First thing I noticed when walking in room was the strong smell of toilet. The room smelled like toilet and must the entire time. We found hair on the pillows. We didn’t bother calling the number to complain because we had our 5 month old and we had already carried up his stroller along with 3 luggage’s and his necessities that required climbing the stairs 4 times. My husband was having an asthma attack so I didn’t want to put more on him to have to carry everything back to the car when he was having a hard time already. We had a horrible night due to the smell, hard dirty bed that had me and the baby scratching ourselves all night. The floor was dirty and sticky and the few times I had to walk barefoot made my feet black. You can hear everything next door and outside. I chose that place because it said fireplace and ocean view. Well you can’t see the ocean from the room as it was advertised and the fireplace was a heater that looked nothing like a fireplace. The inn has limited parking so we had to park down the street and carry our baby along with all his and our stuff. Never imagined starting in Carmel would be such a Nightmare!
Diana
Stayed 1 night in Apr 2025