Cadillac Hotel & Beach Club, Autograph Collection

4.0 star property
4-star beachfront hotel near Miami Beach Golf Club

Choose dates to view prices

Photo gallery for Cadillac Hotel & Beach Club, Autograph Collection

On the beach, sun loungers, beach umbrellas, beach towels
Property video
Room, 2 Queen Beds, Non Smoking, Oceanfront | Beach/ocean view
Meeting facility
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

View in a map
3925 Collins Ave, Miami Beach, FL, 33140
  • Place, Fontainebleau
    ‪9 min walk‬
  • Place, Miami Beach Convention Center
    ‪4 min drive‬
  • Place, Lincoln Road Mall
    ‪6 min drive‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪19 min drive‬

Room options

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(35 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Oceanfront

7.4 out of 10
Good
(11 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Oceanfront

9.0 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds, Non Smoking, Ocean View

7.8 out of 10
Good
(15 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Hearing Accessible)

  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking (Balcony)

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Premium Suite, 1 Bedroom, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

7.2 out of 10
Good
(9 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Accessible, Tub)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Miami Beach

Beachside getaway.With a stay at this Mid Beach hotel, you'll be within half a mile (1 km) of Fontainebleau and 2 miles (3 km) of Indian Beach Park. Mount Sinai Medical Center and Miami Beach Convention Center are also within 2 miles (3 km).

What's nearby

  • Fontainebleau - 9 min walk - 0.5 miles
  • Miami Beach Boardwalk - 14 min walk - 0.8 miles
  • Mount Sinai Medical Center - 3 min drive - 1.2 miles
  • Miami Beach Convention Center - 4 min drive - 1.5 miles
  • Lincoln Road Mall - 6 min drive - 2.1 miles

Getting around

  • Adrienne Arsht Center Metromover Station - 9 min drive
  • Hialeah Market Station - 12 min drive
  • Miami Intl. Airport (MIA) - 16 min drive

Restaurants

  • ‪Soho Beach House - ‬6 min walk
  • ‪Bon Bouquet Cafe - ‬2 min walk
  • ‪Cecconi's Miami - ‬6 min walk
  • ‪PIOLA MIAMI BEACH - ‬1 min walk
  • ‪The Tavern - ‬1 min walk

About this property

Cadillac Hotel & Beach Club, Autograph Collection

4-star beachfront hotel near Miami Beach Golf Club
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Cadillac Hotel & Beach Club, Autograph Collection, and enjoy amenities like a 24-hour fitness center and a hot tub.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a garden and a terrace. Parking is available for a fee.

This 4-star Miami Beach hotel is smoke free.

  • 357 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2497 sq ft of conference space
  • 232 sq m of conference space
  • Built in 1940
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Cadillac Hotel & Beach Club, Autograph Collection offers 357 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 49 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:00 AM for a fee: USD 25 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Hot tub
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar near toilet (45 inches high)
  • Handrails in stairways (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay, plus a one-time cleaning fee of USD 300 and a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 48.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 25.00 to 39.00 per person
  • Valet parking fee: USD 49.00 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per accommodation, per stay plus USD 300 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Miami Beach
Courtyard Marriott Oceanfront Hotel Miami Beach
Courtyard Miami Beach Oceanfront
Courtyard Oceanfront Marriott Miami Beach
Courtyard Oceanfront Miami Beach
Marriott Miami Beach Courtyard
Marriott Oceanfront Miami Beach
Miami Beach Courtyard
Miami Beach Courtyard Oceanfront
Miami Beach Marriott Courtyard
Courtyard Cadillac Miami Beach Oceanfront Hotel
Courtyard Cadillac Oceanfront Hotel
Courtyard Cadillac Oceanfront
Cadillac Hotel Beach Club Autograph Collection Miami Beach
Cadillac Hotel Beach Club Autograph Collection
Cadillac Beach Club Autograph Collection Miami Beach
Cadillac Beach Club Autograph Collection
Cadillac Hotel & Beach Club, Autograph Collection Hotel
Cadillac Hotel & Beach Club, Autograph Collection Miami Beach

Frequently asked questions

How close is Cadillac Hotel & Beach Club, Autograph Collection to the airport?

Cadillac Hotel & Beach Club, Autograph Collection is 9.2 mi (16-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at Cadillac Hotel & Beach Club, Autograph Collection?

As of Nov 12, 2025, prices found for a 1-night stay for 2 adults at Cadillac Hotel & Beach Club, Autograph Collection on Nov 30, 2025 start from $224.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cadillac Hotel & Beach Club, Autograph Collection have an airport shuttle?

Airport shuttle services are not available at Cadillac Hotel & Beach Club, Autograph Collection.

How close is Cadillac Hotel & Beach Club, Autograph Collection to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Cadillac Hotel & Beach Club, Autograph Collection offer free breakfast?

Free breakfast isn’t provided at Cadillac Hotel & Beach Club, Autograph Collection, but continental breakfast is offered for a fee of between USD 25.00 and 39.00 per person. It's available every day from 6:30 AM to 11 AM.

Is there a casino at Cadillac Hotel & Beach Club, Autograph Collection?

No, there is no casino at this hotel, but Magic City Casino (15-min drive) and Hialeah Park Race Track (16-min drive) are nearby.

What time is check-in at Cadillac Hotel & Beach Club, Autograph Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Cadillac Hotel & Beach Club, Autograph Collection?

Free parking is not available at this hotel. Valet parking is available for USD 49.00 per night.

Does Cadillac Hotel & Beach Club, Autograph Collection have a pool?

Cadillac Hotel & Beach Club, Autograph Collection features 2 outdoor pools. Guests can enjoy pool access from 6:00 AM to 8:00 PM.

Does Cadillac Hotel & Beach Club, Autograph Collection have a restaurant?

Yes, there is a restaurant on site.

Does Cadillac Hotel & Beach Club, Autograph Collection have a spa?

There are no spa services available at this hotel.

How close is Cadillac Hotel & Beach Club, Autograph Collection to downtown Miami Beach?

Cadillac Hotel & Beach Club, Autograph Collection is 1.5 mi away from Miami Beach.

Cadillac Hotel & Beach Club, Autograph Collection Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 517 out of 1007 reviews
Rating 8 - Good. 216 out of 1007 reviews
Rating 6 - Okay. 123 out of 1007 reviews
Rating 4 - Poor. 86 out of 1007 reviews
Rating 2 - Terrible. 65 out of 1007 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Maricela, MAULVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Sep 2025

10/10 Excellent

Delshea

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very welcoming and attentive. Felt like I was a home.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 1 night in Aug 2025

10/10 Excellent

Edwin Arturo

Stayed 4 nights in Jun 2025

10/10 Excellent

Leo, Kildeer

Traveled with family and small children
Liked: Cleanliness, staff & service
Great hotel, great food, excellent service, however pool area needs an upgrade / renovation, not bad but dated. Would definitely stay again !!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Cadillac hotel and I want to go back soon! The location was perfect and close to walkable dining options beside the restaurant, bar and market on the property…super convenient! Even though the weather wasn’t ideal we still enjoyed our vacation. The cleaning staff was impeccable and so was the rest of the staff. Crystal checked us in and she made check in so fast and friendly. She was even so nice to connect us with a water sport company since I’ve been researching but with mixed reviews. Our teenagers had a blast and we all ended up renting Jetskis from a location very close to the hotel. We had such a wonderful time at Cadillac, I can’t wait to go back!
Stayed 3 nights in Aug 2025

2/10 Terrible

THURMAN

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Place sucked no hot water then lied about why no hot water. Only good thing was they took off resort fees.
Stayed 4 nights in Aug 2025

8/10 Good

Peter

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

MEGHAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick overnight stay

great location within walking distance of restaurants. right on beach. nice pool with bar.
Stayed 1 night in Jul 2025

10/10 Excellent

Thordis, Andover

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly and welcoming and made you feel special. The hotel was clean and it had all the amenities that you could ask for. It was a perfect few days stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kaneeda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 3 nights in Jul 2025

8/10 Good

NDUWORNEE SIAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was a big issue. It was down . Staff was so amazing. The cleaning staff was on point. I really appreciated them for their amazing services.
Stayed 4 nights in Jul 2025

6/10 Okay

Junia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but thieves are around

The hotel and staff were amazing. However, I was robbed around the hotel pool. Left my bag there for 10 minutes and when I returned I was alerted by people to check my bag because they saw someone open it. When I checked the bag, my wallet was missing. Please be vigilant around the pool and its bar area.
Stayed 3 nights in Jul 2025

6/10 Okay

Ann Ellen

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
Staff at registration was lovely but the room had problems: no shower curtain, knob controlling the water flow in the shower was lying on the side of the tub rather than connected, and coffee maker didn't work. Everything was fixed, but... Valet parking is $50/night AND the wait for your car can be as much as 50 min, although they estimate much less.
Stayed 3 nights in Jul 2025

8/10 Good

Raghad

Stayed 4 nights in Jul 2025

8/10 Good

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel stay was overall good. Staff was courteous. First night, the AC didn’t work but they got it repaired the next day. Room was clean but their TV service sucks. The tv kept freezing up every other minute. Seems like this was an overall hotel thing and just not in our room. The beds were too soft for my preference causing my back to hurt. Fitness center can definitely use an upgrade. The cardio equipment is old and no machine weights. Ideal thing to do when the hotel renovated the fitness center is get rid of a few cardio machines and make space for a multi gym along with new dumbbells and benches. Pool area is nice and the pastry place was really good. Plenty of dining options within walking distance and easy access to the beach.
Stayed 3 nights in Jul 2025

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, amenities
Horrible management. Nothing works. The TV, elevators, air conditioning. The management DOES NOTHING. Such a shame
Stayed 2 nights in Jul 2025

10/10 Excellent

aviran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 4 nights in Jul 2025

10/10 Excellent

Rodney, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jul 2025

4/10 Poor

Karthikeyan

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Krysten, Weymouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super aesthetic. Clean and welcoming. Close to restaurants and right on beach.
Stayed 1 night in Jul 2025

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We were very excited to stay right on Miami Beach. We come from a land-locked state, so the ocean is a rare treat. We arrived well after check-in time, but were initially told the front desk just needed to check with housekeeping to verify it was ready in 2-3 MINUTES. About 2 and 1/2 hours later, They finally gave us one room out of two with the promise the second would be ready soon. After a couple of stops back at the desk, we asked to speak to a manager. She explained the hotel AC was dying and they have had maintenance working on it for 2 days. The second room currently had non-working AC, so they offered us a “pool view” room instead that had working AC. It was disappointing, but I’d much rather have working AC than a view. As a way of making up for the trouble, they comped us $500 credit at the Italian restaurant. When we asked about the price difference of the two rooms, they offered to waive the resort fee. We understand that there are sometimes unforeseen circumstances. However, the situation would have been far less aggravating if they had just been honest from the start. Why didn’t they just offer the lesser room hours before? Or they could have explained the delay could be quite long. I suppose it could have been worse, as they were relocating some guests to another hotel all together, not on the beach. The room view wasn’t really of the pool and never cooled below 75. Property itself could be great if they can fix these issues. Nice room and onsite restaurant
View looking straight out window
View if you looked hard right
Stayed 2 nights in Jul 2025

8/10 Good

Randi Kay

Stayed 2 nights in Jul 2025