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4.8 out of 5

"I can’t say enough nice things about my stay here. Every aspect was above expectations, from staff courtesy to amenities to location. A couple of requ ... " More

By a verified traveler on Sat 08 Feb 2020

Hotel Description

5-star luxury hotel near Glorietta Mall

City center retreat

A stay at this Makati Downtown hotel places you within half a mile (1 km) of A. Venue Mall and 2 miles (3 km) of Glorietta Mall. Makati Medical Center and Ayala Center are also within 2 miles (3 km).

Multiple dining options

This luxury hotel includes 2 restaurants, an outdoor pool, and a spa tub. Traveling on business? Take advantage of the 3 conference rooms, business center, and free valet parking. Enjoy the fitness center and perks like free self parking and free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 311 guestrooms also offer free WiFi and 24-hour room service. Other amenities include refrigerators, coffee/tea makers, and LED TVs with cable channels.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70* Per night/room May 21 - May 22

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Deluxe Twin Pure Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

City Garden GRAND Hotel ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for City Garden GRAND Hotel

Everyone (7) Family (2)
5 out of 5
I can’t say enough nice things about my stay here. Every aspect was above expectations, from staff courtesy to amenities to location. A couple of requests from front desk were met promptly and without question.

Posted by on Feb 8, 2020

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Comment from Hotel Management

Feb 19, 2020 by General Manager

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

5 out of 5
It was a great place. I highly recommend it. Very clean and the staff was great, very friendly.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5 out of 5
I've stayed with this hotel before and I'm always pleased with the service and amenities

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 7, 2019 by General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5 out of 5

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 5, 2019 by General Manager

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

4 out of 5
Good location. Great customer service. Enjoyed staying in the area.

Posted by on Mar 26, 2019

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Comment from Hotel Management

Mar 27, 2019 by General Manager

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

5 out of 5

Posted by on Mar 10, 2019

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Comment from Hotel Management

Apr 1, 2019 by General Manager

Dear Valued Guest, Thank you for taking the time to rate us. Your rating is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

4 out of 5
They have breakfast buffet with a lot of selections. They also have dinner buffet but with limited selections. The staff is very friendly and helpful.

Posted by , from Anaheim, California, USA on Mar 1, 2019

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Comment from Hotel Management

Mar 8, 2019 by General Manager

Dear Mr. Dexter, Thank you for taking the time to review! While we thank you for commending the selection to our breakfast buffet, I regret that the food selection to our dinner buffet was not to your liking. Please allow me to raise your concern with our Culinary Team to further review the menu of the dinner buffet to improve variety and selection. Meantime, I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

5 out of 5
Great staff and absolutely very nice room Nanf very clean

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 18, 2019 by General Manager

Dear Valued Guest, Thank you for taking time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5 out of 5

Posted by on Nov 9, 2018

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Comment from Hotel Management

Nov 11, 2018 by GENERAL MANAGER

Dear Valued Guest, Thank you for providing such high rating. Your ratnig inspires us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

5 out of 5
Hotel was first class had a great time will stay there again excellant service

Posted by , from New milford conn on Oct 30, 2018

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Comment from Hotel Management

Dec 6, 2018 by General Manager

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

Renovations + Closures

This property is closed from February 9 2021 to April 8 2021 (dates subject to change).

The following facilities or services will be unavailable from January 1 2021 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Fitness facilities
  • Spa/Beauty services
  • Spa tub
  • Swimming pool

Property Features

City Garden GRAND Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. There are 3 meeting rooms available. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury City Garden GRAND Hotel. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Makati hotel.

  • 1 building
  • 311 guestrooms or units
  • 33 levels
  • 2 dining venues
  • Built in 2014
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Ninoy Aquino Intl. Airport (MNL) (13.4 km / 8.3 mi)
  • Train station: Manila Buenidia Station (2.7 km / 1.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

City Garden GRAND Hotel offers 311 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:30 AM.

Firefly Roofdeck Bar - This rooftop bar specializes in international cuisine and serves dinner and light fare. Happy hour is offered.

Spice Cafe - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.

Cinnamon Bark - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival. For more details, please contact the property using the information on the booking confirmation.

The hotel requires the credit card holder to be present at check-in. The name on the credit card used to make the booking must match the name on the reservation, and the same credit card used when booking must be presented at check-in. The credit card holder must present valid government-issued ID.

Due to COVID-19, it is property policy that guests sharing a room must belong to the same household. Guests must present ID for validation of address during check-in.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Guests may be subject to health screenings for COVID-19 at the property.

This property is approved to accept Business Process Outsourcing (BPO) and Overseas Filipino Worker (OFW) travelers.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1200.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at City Garden GRAND Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

For the comfort of hotel guests, this property does not permit bachelor/bachelorette parties in the Presidential Suite. Also, guests are encouraged to register at the front desk for bookings in the Presidential Suite.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place.

  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 800 for adults and PHP 400 for children (approximately)
  • Rollaway bed fee: PHP 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Garden Grand Hotel
  • City Garden Grand Hotel Makati
  • City Garden Grand Makati
  • City Grand Hotel
  • Grand Garden Hotel
  • Hotel City Garden
  • Hotel City Grand
  • City Garden Grand Hotel Makati, Metro Manila
  • City Garden Grand
  • City Garden GRAND Hotel Hotel
  • City Garden GRAND Hotel Makati
  • City Garden GRAND Hotel Hotel Makati

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.