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The Heritage Hotel Manila

4-star property
Roxas Boulevard, Corner Of Edsa, Pasay, Manila 1-855-201-7819
4.3 out of 5
Excellent!
See all 13 travelocity Reviews

"All accommodations were reasonable to our desires. " More

By a verified traveler on Tue 01 Aug 2023

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Hotel Description

Family-friendly 4-star hotel near SM Mall of Asia

City center stay

Your stay at this Barangay 76 hotel places you within 2 miles (3 km) of Mall of Asia Arena and SM Mall of Asia. SMX Convention Center and Manila Bay are also within 2 miles (3 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Bring the family and enjoy the children's pool and kid-friendly dining. Enjoy the gym and perks like free self parking and a free shopping center shuttle.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$65* Per night/room Oct 31 - Nov 1

Club Room Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Heritage Hotel Manila ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Heritage Hotel Manila

Everyone (6) Family (5)
5 out of 5
All accommodations were reasonable to our desires.

Posted by , from DuPont on Aug 1, 2023

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Comment from Hotel Management

Aug 2, 2023 by Farid

Dear Christopher,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

3 out of 5
This is the first time i checked in this hotel,i was looking for a place that is close to the airport for my early departure.It was an easy chevk-in ,the lobby is small spacious and enough chairs for people wwiting.The staff is courteous and prompt to assist guests with their needs.The place is clean,but the window needs cleaning,i wanted to take picture of the outside but the dirt is showing. I booked a shuttle for 2am,since my flight is 545 am,but did’nt show up.It was stressful for me,they refunded me but i waited for more than 30 min so i decided to take a taxi.

Posted by on Apr 29, 2023

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Comment from Hotel Management

Apr 30, 2023 by Farid

Dear Maria Victoria,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading your positive comment about the easy check-in and courteous staff is an absolute pleasure. And thank you for the 3-star rating! This is sincerely appreciated!I also noted on your other concerns regarding dusty window and shuttle service. I have shared these with my Executive Housekeeper and Front Office Manager respectively for their reference and action. Looking forward to your next visit! Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

4 out of 5
Close at mall of asia

Posted by on Mar 8, 2023

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Comment from Hotel Management

Mar 9, 2023 by Farid

Dear Marites,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. And thank you for the 4-star rating! This is sincerely appreciated!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

4 out of 5

Posted by on Dec 15, 2022

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5 out of 5
Excellent location near Mall of Asia along with several other shopping and entertainment venues. Hotel is centrally located for easy access to the airport and the new highway system for those looking to travel by car to other parts of Luzon.

Posted by on Nov 18, 2022

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Comment from Hotel Management

Nov 19, 2022 by Farid

Dear Jesse,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 5-star rating! This is sincerely appreciated!Thank you for the acknowledgment given to my Team as this continues to confirm that we have delivered excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

4 out of 5
.

Posted by on Nov 18, 2022

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Comment from Hotel Management

Nov 19, 2022 by Farid

Dear Maria Socorro,Thank you for leaving our business with a 4-star rating! This is sincerely appreciated. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We look forward to your next visit!Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

5 out of 5
Nice property slightly dated but staff is excellent. Good value for the money. Highly recommend this place to stay.

Posted by on Nov 10, 2022

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Comment from Hotel Management

Nov 12, 2022 by Farid

Dear Scott,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 5-star rating! This is sincerely appreciated!Thank you for the acknowledgment and recommendation as this continues to confirm that we have delivered excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

4 out of 5
Good for the Philippines. Has minor issues but grate location. Staff is top notch.

Posted by on Oct 4, 2022

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Comment from Hotel Management

Oct 5, 2022 by Farid

Dear Scott,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 4-star rating! This is sincerely appreciated!Thank you for the acknowledgment given to my team as this continues to confirm that we have delivered excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral Manager

5 out of 5
Staff were friendly and accommodating.

Posted by on Oct 1, 2022

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Comment from Hotel Management

Oct 2, 2022 by Farid

Dear Perry,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 5-star rating! This is sincerely appreciated!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

4 out of 5
From the time I set foot on the hotel, I was pleasantly greeted by the bell boy. Inside the hotel is decent compare to the surrounding area. Around the facilities are very busy with lots of foot traffic and vehicles passing by. Inside the hotel room, the bathroom area is good except the drain was bad and there are mildews under the tip of the shower curtain which I find it surprising since the curtain can be removed and washed in the machines. The bedroom or the rest of room was decent and they have a small safe to lock your belongings. The vent fans were a bit disturbing and makes noise, I was happy that I brought with me a pair of ear plugs that I wore during my stay in the room. By the way, the room I got was a two-twin bed room. Overall, my stay is a relaxing one. Next time, I will try the pool and the gym which I had not have the time to visit. A recommendation to the hotel management is to install a little kitchenette with a microwave to heat up my food while I "lounge/relax" from my room.

Posted by , from FPO AP on Aug 1, 2022

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Comment from Hotel Management

Aug 1, 2022 by Farid

Dear Marco, Thank you for the kind review and the 4-star rating. This is despite some of the observations you raised which are all well taken. Nonetheless, I apologize for any inconvenience caused. You may be pleased to know that we have plans to renovate our guest rooms in the near future. And as such, I appreciate the suggestion/recommendation you cited in this review. In the meantime, we look forward to your next visit. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

About the The Heritage Hotel Manila

Location Roxas Boulevard, Corner Of Edsa, Pasay, Manila 1300

Property Features

The Heritage Hotel Manila offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and 12 meeting rooms. Event space at this hotel measures 8095 square feet (752 square meters) and includes conference space. A children's pool, spa services, and multilingual staff are also featured at the family-friendly The Heritage Hotel Manila. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Pasay hotel is smoke free.

  • 450 guestrooms or units
  • 9 levels
  • 8095 sq ft of conference space
  • 752 sq m of conference space
  • Built in 1994
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Train station: Manila Buenidia Station (3.9 km / 2.4 mi)
  • Metro station: Taft Avenue Station (0.9 km / 0.6 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

The Heritage Hotel Manila offers 450 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Pasay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Riviera Cafe - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Spa Services

The onsite spa has couples treatment room(s). Services include sports massages and Swedish massages.

  • Sports massage
  • Swedish massage
  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 14 days prior to check-in.

The Heritage Hotel Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1842.38 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Heritage Hotel Manila

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 14 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium).

  • One child stays free
  • Car recommended
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Long-term renters welcome
  • Security system
  • Staffed front desk
  • Smoke detector
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must be of specific type(s): PCR
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 18
  • Minimum age for proof of COVID-19 vaccination requirement: 13
  • UnionPay
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Property does not offer onsite COVID-19 testing
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of PHP 3000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PHP 880–880 for adults, and PHP 440–440 for children
  • Airport shuttle fee: PHP 935 per vehicle (one-way, maximum occupancy 2)
  • Early check-in fee: PHP 2500 (subject to availability)
  • Late check-out fee: PHP 2500 (subject to availability)
  • Rollaway bed fee: PHP 1842.38 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Manila
  • Heritage Hotel Manila Pasay
  • Heritage Manila
  • Heritage Manila Hotel
  • Heritage Manila Pasay
  • Hotel Heritage Manila
  • Manila Heritage
  • Manila Heritage Hotel
  • Manila Hotel Heritage
  • Heritage Hotel Pasay
  • The Heritage Hotel Manila Pasay, Metro Manila, Philippines
  • The Heritage Hotel Manila Pasay Metro Philippines
  • The Heritage Manila Pasay
  • The Heritage Hotel Manila Hotel
  • The Heritage Hotel Manila Pasay
  • The Heritage Hotel Manila Hotel Pasay

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.