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The Heritage Hotel Manila

4-star property
Roxas Boulevard, Corner Of Edsa, Pasay, Manila 1-855-201-7819
3.8 out of 5
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See all 13 travelocity Reviews

"From the time I set foot on the hotel, I was pleasantly greeted by the bell boy. Inside the hotel is decent compare to the surrounding area. Around th ... " More

By a verified traveler on Mon 01 Aug 2022

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Hotel Description

Family-friendly 4-star hotel near SM Mall of Asia

City center stay

Your stay at this Barangay 76 hotel places you within 2 miles (3 km) of Mall of Asia Arena and SMX Convention Center. SM Mall of Asia and Manila Bay are also within 2 miles (3 km).

Family-friendly fun

This hotel features an outdoor pool, a gym, and a restaurant. Bring the family and enjoy the children's pool and kid-friendly dining. Unwind with a drink at the bar/lounge and enjoy perks like free valet parking and a free shopping center shuttle.

Superior Room Twin Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$51* Per night/room Aug 26 - Aug 27

Club Room Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Heritage Hotel Manila ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Heritage Hotel Manila

Everyone (5) Couples (2) Family (7)
4 out of 5
From the time I set foot on the hotel, I was pleasantly greeted by the bell boy. Inside the hotel is decent compare to the surrounding area. Around the facilities are very busy with lots of foot traffic and vehicles passing by. Inside the hotel room, the bathroom area is good except the drain was bad and there are mildews under the tip of the shower curtain which I find it surprising since the curtain can be removed and washed in the machines. The bedroom or the rest of room was decent and they have a small safe to lock your belongings. The vent fans were a bit disturbing and makes noise, I was happy that I brought with me a pair of ear plugs that I wore during my stay in the room. By the way, the room I got was a two-twin bed room. Overall, my stay is a relaxing one. Next time, I will try the pool and the gym which I had not have the time to visit. A recommendation to the hotel management is to install a little kitchenette with a microwave to heat up my food while I "lounge/relax" from my room.

Posted by , from FPO AP on Aug 1, 2022

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Comment from Hotel Management

Aug 1, 2022 by Farid

Dear Marco, Thank you for the kind review and the 4-star rating. This is despite some of the observations you raised which are all well taken. Nonetheless, I apologize for any inconvenience caused. You may be pleased to know that we have plans to renovate our guest rooms in the near future. And as such, I appreciate the suggestion/recommendation you cited in this review. In the meantime, we look forward to your next visit. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

4 out of 5
The staff was great,

Posted by on Jul 29, 2022

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Comment from Hotel Management

Jul 30, 2022 by Farid

Dear Arnold, Thank you for taking the time to send us a review and the 4-star rating! This is sincerely appreciated. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We hope to make your next visit just as positive. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

5 out of 5
Friendly and helpful staff

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 11, 2022 by Farid

Dear Socorro, Thank you for your kind review and for leaving our business with a 5-star rating! This is truly appreciated! We endeavor to go above and beyond to ensure our guests have a memorable experience! And your feedback inspires us to keep doing our best! We look forward to your next visit!   Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

4 out of 5
Close to the mall and airport, the hotel is old need some renovation

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by Ellie

Dear Maria, Thank you for taking the time to write to us and share your feedback. We will continue to give great service to all our guests. I hope to welcome you again in the future. Sincerely, Farid Schoucair General Manager

4 out of 5
Furniture in the room was outdated needing more contemporary look. Headboard was outdated too otherwise overall everything was great.

Posted by on Jan 29, 2020

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Comment from Hotel Management

Jan 30, 2020 by Aida

Dear Valued Guest, Thank you for taking the time to write to us and share your feedback. I am glad to know that you had a great time stay at our hotel. We are pleased to let you know that we will be doing refurbishments for this year. I hope to welcome you again in the future to serve you even better. Sincerely, Farid Schoucair General Manager

1 out of 5
Did not have room and I had confirmation #. Two nights not credited. Oddly Sunday night and Tuesday night. I have stayed in this Hotel for the past seven years several times a year … because of short sightedness with no resolution this will be my last stay.

Posted by on Oct 24, 2019

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Comment from Hotel Management

Oct 25, 2019 by Ellie

Dear Valued Guest, Thank you for taking the time to convey your comments regarding your stay with us. Your willingness to share your thoughts is genuinely appreciated. It is with deep regret to learn about the shortfalls you have experienced with some of our products and services. I would like to apologize for any inconvenience or negative impression that this might have caused you. The Heritage Hotel Manila is committed to providing our guests with high-quality products and services, and we sincerely regret that we did not meet our goal in this instance. Please rest assured that we have taken note of all your valuable comments, and that proper action has been taken to address the areas of concern. Please know that your patronage and continued support is very important to us. With Kind Regards, The Management The Heritage Hotel Manila

5 out of 5
Very friendly and helpful staff and free shuttle to MOA

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 25, 2019 by Jona Dionela-Santos Front Office Manager

Dear Valued Guest, Thank you very much for taking the time to convey your comments regarding your stay with us. Your willingness to share your thoughts is genuinely appreciated. Your candid feedback is very much appreciated and valuable to us. Please rest assured that will continue to strive to provide impeccable service. With Kind Regards

4 out of 5
The heritage is a relaxing refuge from the hot weather and chaos outside. The air conditioner works great and the rooms are nice and comfortable. Hot showers too, always hot. Toilets that flush. Downside: You have to wait until 2pm to check into your room. How sad. I landed at 4 am. The front desk got me in there at 12 noon but still, that's a long time to be waiting. The mini bar and snacks are outrageously priced. Thier shuttle from the airport to the hotel is over 1,000 pesos. That's bad, it should be dam near free. I got a cab and I was shock when the cab charged me 1,700 pesos! Ridiculous.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 18, 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Noted on your comments and we are now working to address it properly. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

5 out of 5
Courteous and helpful staff. Excellent place to stay. Also a little bit cheaper through TRAVELOCITY.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 17, 2019 by Ed

Dear Valued Guest! It is with great honor to receive such wonderful feedback and commendation from you during your most recent stay! It is through this we keep our team stay motivated and deliver our best customer service at all times! Thank you and hope to welcome you back personally on your next visit! Best regards, Eduardo Dela Cerna Duty manager

5 out of 5
excellent stay at The Heritage Hotel Manila. I would stay there again.

Posted by on May 10, 2019

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Comment from Hotel Management

May 12, 2019 by Ed

Dear Valued Guest, We are very happy to knew you enjoyed your stay with us during your recent stay here at The Heritage Hotel manila! It is with great honor to have you as our guest and be given a perfect ratings! We hope we could welcome you in person on your next stay with us personally! Best regards, Ed Dela Cerna Duty Manager

About the The Heritage Hotel Manila

Location Roxas Boulevard, Corner Of Edsa, Pasay, Manila 1300

Property Features

The Heritage Hotel Manila offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 8095 square feet (752 square meters) and includes conference space. Spa services, multilingual staff, and concierge services are also featured at the family-friendly The Heritage Hotel Manila. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Pasay hotel is smoke free.

  • 450 guestrooms or units
  • 9 levels
  • 8095 sq ft of conference space
  • 752 sq m of conference space
  • Built in 1994
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Train station: Manila Buenidia Station (3.8 km / 2.4 mi)
  • Metro station: Baclaran LRT Station (0.8 km / 0.5 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Heritage Hotel Manila offers 450 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Pasay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Riviera Cafe - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Casino nearby
  • Sailing nearby
  • Health or beauty spa nearby
  • Ziplining nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and Swedish massages.

  • Sports massage
  • Swedish massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 14 days prior to check-in.

The Heritage Hotel Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1842.38 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Heritage Hotel Manila

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 14 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Long-term renters welcome
  • Security system
  • Staffed front desk
  • Smoke detector
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must be of specific type(s): PCR
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 18
  • Minimum age for proof of COVID-19 vaccination requirement: 13
  • UnionPay
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Property does not offer onsite COVID-19 testing
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of PHP 3000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between PHP 880 and PHP 880 for adults, PHP 440 and PHP 440 for children (approximately)
  • Airport shuttle fee: PHP 935 per vehicle (one-way, maximum occupancy 2)
  • Early check-in fee: PHP 2500 (subject to availability)
  • Late check-out fee: PHP 2500 (subject to availability)
  • Rollaway bed fee: PHP 1842.38 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Manila
  • Heritage Hotel Manila Pasay
  • Heritage Manila
  • Heritage Manila Hotel
  • Heritage Manila Pasay
  • Hotel Heritage Manila
  • Manila Heritage
  • Manila Heritage Hotel
  • Manila Hotel Heritage
  • Heritage Hotel Pasay
  • The Heritage Hotel Manila Pasay, Metro Manila, Philippines
  • The Heritage Hotel Manila Pasay Metro Philippines
  • The Heritage Manila Pasay
  • The Heritage Hotel Manila Hotel
  • The Heritage Hotel Manila Pasay
  • The Heritage Hotel Manila Hotel Pasay

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.