"Great employees. It needs a restaurant that serves Breakfast in the morning. " More
Aug 9, 2022 by Kent Lee
Warm greetings from Hyatt Regency, City of Dreams Manila. Thank you for taking the time to write a review about your recent stay. The details of your comments will help us as we fine-tune our procedures and systems. Rest assured we will discuss your feedback with the concerned departments for further development and improvement of our product and services. Thank you for your general comments about your stay. Please accept our apologies for the service shortfalls as these are not consistent with the standard of service that we aim to achieve. Yours sincerely, Kent Lee Director Hotel Operations City of Dreams Manila
Mar 29, 2022 by Kent Lee
Warm greetings from Hyatt Regency, City of Dreams Manila. We are saddened to read about your unfortunate experience you encountered during your stay. This is not the level of hospitality we are striving for. Rest assured that this has been raised to our teams for further improvement on our product and services. It is disappointing to learn that this experience has caused distress; and for that, please allow us to extend our sincerest apologies. We will continually reinforce with the team Hyatt’s purpose to care for its guests. Nevertheless, we thank you for sharing your valuable feedback which would certainly assist us in improving how we serve our guests. I hope we have the opportunity of welcoming you back in the future. Yours sincerely, Kent Lee Director Hotel Operations City of Dreams Manila
Mar 8, 2022 by Kent Lee
Warm greetings from Hyatt Regency, City of Dreams Manila. Thank you very much for your review and feedback regarding your most recent stay with us. This helps us further refine our products and services while providing a memorable accommodation experience for our guests. Rest assured we will discuss this with the concerned departments for further development and improvement of our product and services. We are certainly looking forward to welcoming you again soon. Yours sincerely, Kent Lee Director Hotel Operations City of Dreams Manila
Oct 26, 2021 by Kent Lee Director Hotel Operations City of Dreams
Warm greetings from Hyatt Regency, City of Dreams Manila. Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us. Yours sincerely, Kent Lee Director Hotel Operations City of Dreams Manila
May 6, 2019 by Jose
Thank you for letting us know. We would appreciate more details related to your rating and comments so we know how to improve our service. We wish you all the best.
Apr 2, 2018 by Jose
Thank you very much for your kind rating and comments. Our associates will be happy to know that their efforts at providing a comfortable and enjoyable stay were appreciated.
Nov 24, 2017 by Jose
Thank you for your kind comments.