2/10 Terrible
Cladie S., SAN ANTONIO
Mar 20, 2023
Disliked: Cleanliness
At a glance
At a glance home is beautiful but not well kept at all for such a large beautiful home on the lake. I provided over 58 messages with pictures with the host regarding the laundry list (too many to even begin to list) of things wrong on day 1. They promised that they would get someone out to the home or contact me. Nothing...follow-up after follow-up but no one call, came by, or addressed anything. It was horrible to have family travel from all over to have such a terrible stay. I received a message on day 2 that I would getting a refund (not my total charge) back on my credit card. However, no one still came out nor called then next day they messaged me to tell me to ignore the message about the refund.
I reached out for an explanation and nothing. The refund was absolutely the right thing for them to do but I continued to get the run around. I've never experienced anything like this. I would not recommend this property only because it is not well kept and host was garbage to deal with because of the empty promises.
Cladie S.
Stayed 3 nights in Mar 2023