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4.3 out of 5

"the water park was great but need to be sure and keep kids out of adult pool " More

By a verified traveler on Thu 15 Aug 2019

Hotel Description

Family-friendly 4.5-star resort with 4 outdoor pools

In San Antonio

You'll be within 9 miles (15 km) of Rolling Oaks Mall and 12 miles (20 km) of Texas Transportation Museum. McAllister Park and Olympia Hills Golf Course are within 12 miles (20 km).

18-hole golf course

This luxury resort features a golf course, free water park access, and a full-service spa. There's fun for all ages with a lazy river and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the 4 outdoor pools and perks like free self parking and free WiFi.

Comfy beds, WiFi

The 1002 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Smart TVs come with cable channels, and other amenities include WiFi and balconies or patios.

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$239* Per night/room Feb 22 - Feb 23

Deluxe Room, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Room, 1 King Bed with Sofa bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

JW Marriott San Antonio Hill Country Resort & Spa ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for JW Marriott San Antonio Hill Country Resort & Spa

Everyone (6) Family (4)
4 out of 5
the water park was great but need to be sure and keep kids out of adult pool

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 16, 2019 by Director of Sales and Marketing

Dear Guest, thank you for being our guest and for writing such a generous review. We are delighted that our inspired service and surroundings exceeded your expectations and that you particularly loved our River Bluff Water Experience. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott San Antonio Hill Country Resort & Spa. Brian Morris, Director of Sales and Marketing

4 out of 5
Booked executive suite..first floor was the best we were steps away from pool entrance we just opened our patio door and immidiatly had access to the pool best room location I have ever had

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Director of Sales and Marketing

Dear Guest, thank you for the glowing review of JW Marriott San Antonio Hill Country Resort & Spa. We are glad that your stay was well balanced with enriching experiences and that you loved our stylish accommodations with easy access to the pool area. We appreciate the review and look forward to having you as our guest again. Brian Morris, Director of Sales and Marketing

5 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 6, 2019 by Director of Sales and Marketing

Dear Guest, thank you for choosing JW Marriott San Antonio Hill Country Resort & Spa and for taking the time to rate your stay. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. Thank you once more, and we hope to have the pleasure of welcoming you again soon. Brian Morris, Director of Sales and Marketing

5 out of 5
The resort was amazing! There was something for the whole family and caters to all ages! The s’mores at night were fun. The staff was helpful and polite. The resort was clean. The only thing that wasn’t great was the room service food. The restaurants were good. You pretty much don’t have to leave once you are there.

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 24, 2019 by Director of Sales and Marketing

Dear Guest, thank you for choosing to stay with us at JW Marriott San Antonio Hill Country Resort & Spa. It is a pleasure to know you were able to relax and unwind at our tucked away resort here in Texas with our inspiring service and upscale amenities for everyone in the family. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you this way. Brian Morris, Director of Sales and Marketing

4 out of 5

Been there, done that

Pros: Staff, food, and pools.
Cons: The beds! Get bigger beds! And rethink the whole reservation process on the basketball court.
Location: Location was good.
The resort itself was great! Very clean, friendly staff, good food. What I was disappointed with was the bed situation. The options are King or double. I assumed all "double" meant queen size, but NO, they are FULL size beds. So sleeping 2 adults and 2 kids (age 12 and 7) was not comfortable. We did get a rollaway bed but there is only room for 1. All in all, everything was great, except the sleeping arrangements. Another thing I didnt care for was the basketball court. You have to make reservations, which is so silly! The basketball isn't even a full size court...it has one basketball goal...not big enough to actually play a game, even with 3 on 3. So in my opinion, the whole reservation thing doesn't make sense. Also, people just show up anyways and play around even if you had it reserved. So whats the point???? As for my family, it was a been there, done that...no interest in going back.

Posted by , from DFW-Texas on Mar 19, 2018

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5 out of 5

Beautiful resort!

Pros: We enjoyed the water park, restaurants, friendly staff, and beatuiful room with a balcony.
Cons: A playground for the little kids would have been perfect. The weather for the pool was a bit chilly.
Location: We didn't find much to do outside of the hotel.
We spent a long weekend with our two small grandchildren and had a wonderful time! The staff is very family friendly. The grounds were kept up very well. We really enjoyed our stay.

Posted by , from Chicago on Mar 6, 2018

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5 out of 5

Relax to Enjoy

Extremely good experience. Well maintained, and decorated for the occasion. Family friendly environment.

Posted by on Dec 29, 2015

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5 out of 5

Girls Weekend

Pros: The sports Bar, even though were girls, we still were able to enjoy the games going on.
Cons: The check in time, maybe a little earlier to be able to enjoy the stay a little longer..
Location: Way out there, we didn't see anything we could do since the location is so far out, but we enjoyed what was there to take advantage of.
Had a Great Weekend, wished we could of checked in earlier, but everything is there so you don't have to leave. Great view and awesome rooms. We would mostly definitely do it again. Pool drinks a little pricey, but that didn't stop us from having a great time. we are already trying to work in another a Girls weekend.

Posted by , from CC Tex on Sep 4, 2015

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3 out of 5

OVERRATED!

Pros: The hotel was clean and staff was very polite.
Cons: Pricing
Location: Great location
While the hotel and staff itself were excellent (although they make you feel like you're expected to use concierge for everything), all the activities are way overrated. Every activity for the kids is an additional cost and food and beverages are way over priced. They did have a free band and some games one night, but without that I was ready to leave the same day! Spending the amount you do on this hotel and the resort fee, it should be all inclusive and have more reasonable prices for food and drinks! The lazy river and slides were nice, but there are SO many people. Too congested. But I see they're going to build a $16 million expansion of the waterpark. Maybe then the expense would be worth it. For now though...it's WAY OVERRATED!

Posted by , from TX on Aug 12, 2015

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5 out of 5
Pros: Pool area was wonderful.
Cons: Size of beds.
The resort was great! Only complaint, beds were doubles not queens.

Posted by , from Beaumont, Texas on May 28, 2015

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About the JW Marriott San Antonio Hill Country Resort & Spa

Location 23808 Resort Parkway, San Antonio, TX 78261

Property Features

JW Marriott San Antonio Hill Country Resort & Spa offers its guests a full-service spa, a golf course, a complimentary water park, and 4 outdoor swimming pools. There are 3 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this resort measures 925 square feet (86 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the luxury JW Marriott San Antonio Hill Country Resort & Spa. Free self parking is available. This 4.5-star San Antonio resort is smoke free.

  • 1002 guestrooms or units
  • 9 levels
  • 10 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • 925 sq ft of conference space
  • 86 sq m of conference space
  • Built in 2010
  • Deli
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (23 km / 14.3 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

JW Marriott San Antonio Hill Country Resort & Spa offers 1002 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This San Antonio resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Cibolo Moon - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

18 Oaks - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Rivertop Grill - This restaurant serves lunch only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

High Velocity - This sports bar specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Crooked Branch - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Horse riding nearby
  • Golf driving range on site
  • Water skiing nearby
  • Safari nearby
  • Golf lessons on site
  • Golfing on site
  • Fitness classes on site
  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Spa Services

Latana Spa has 30 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 30
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Car recommended
  • UnionPay

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 15.95 per day (rates may vary)
  • Valet parking fee: USD 39 per day
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hill
  • JW Marriott Hill Resort
  • JW Marriott San Antonio Hill Country
  • JW Marriott San Antonio Hill Country Resort
  • Marriott Hill
  • Jw Marriott San Antonio Hill Country Hotel San Antonio
  • Jw Marriott San Antonio Hill Country Resort And Spa
  • JW Marriott Hill Country Resort
  • JW Marriott Hill Country
  • Jw Marriott San Antonio Hill Country Hotel San Antonio
  • JW Marriott San Antonio Hill Country Resort Spa
  • Jw Marriott Antonio Hill & Spa
  • JW Marriott San Antonio Hill Country Resort & Spa Resort
  • JW Marriott San Antonio Hill Country Resort & Spa San Antonio

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.