4.2 out of 5

"The resort itself was great! Very clean, friendly staff, good food. What I was disappointed with was the bed situation. The options are King or dou ... " More

By a verified traveler on Mon 19 Mar 2018

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Hotel Description

Family-friendly upscale resort with 4 outdoor pools

In San Antonio

At this San Antonio resort, you'll be within 9 miles (15 km) of Rolling Oaks Mall and 12 miles (20 km) of Texas Transportation Museum. McAllister Park and Olympia Hills Golf Course are within 12 miles (20 km).

18-hole golf course

This smoke-free resort features a golf course, free water park access, and a full-service spa. Bring the family and enjoy the lazy river, children's pool, and waterslide. Enjoy a meal in one of the 7 restaurants and free perks like free self parking and WiFi in public areas.

Free wired Internet, comfy beds

The 1002 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and refrigerators offer the conveniences of home. Smart TVs come with cable channels, and other amenities include free wired Internet and balconies or patios.

Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max
$249 per night

Deluxe Room, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 10 Max

Suite, 1 King Bed with Sofa bed, Golf View

Bed Count 1 King Bed Maximum Occupancy 4 Max

JW Marriott San Antonio Hill Country Resort & Spa ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for JW Marriott San Antonio Hill Country Resort & Spa

Everyone (4) Family (3)
4 out of 5

Been there, done that

Pros: Staff, food, and pools.
Cons: The beds! Get bigger beds! And rethink the whole reservation process on the basketball court.
Location: Location was good.
The resort itself was great! Very clean, friendly staff, good food. What I was disappointed with was the bed situation. The options are King or double. I assumed all "double" meant queen size, but NO, they are FULL size beds. So sleeping 2 adults and 2 kids (age 12 and 7) was not comfortable. We did get a rollaway bed but there is only room for 1. All in all, everything was great, except the sleeping arrangements. Another thing I didnt care for was the basketball court. You have to make reservations, which is so silly! The basketball isn't even a full size court...it has one basketball goal...not big enough to actually play a game, even with 3 on 3. So in my opinion, the whole reservation thing doesn't make sense. Also, people just show up anyways and play around even if you had it reserved. So whats the point???? As for my family, it was a been there, done that...no interest in going back.

Posted by , from DFW-Texas on Mar 19, 2018

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5 out of 5

Beautiful resort!

Pros: We enjoyed the water park, restaurants, friendly staff, and beatuiful room with a balcony.
Cons: A playground for the little kids would have been perfect. The weather for the pool was a bit chilly.
Location: We didn't find much to do outside of the hotel.
We spent a long weekend with our two small grandchildren and had a wonderful time! The staff is very family friendly. The grounds were kept up very well. We really enjoyed our stay.

Posted by , from Chicago on Mar 6, 2018

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5 out of 5

Relax to Enjoy

Extremely good experience. Well maintained, and decorated for the occasion. Family friendly environment.

Posted by on Dec 29, 2015

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5 out of 5

Girls Weekend

Pros: The sports Bar, even though were girls, we still were able to enjoy the games going on.
Cons: The check in time, maybe a little earlier to be able to enjoy the stay a little longer..
Location: Way out there, we didn't see anything we could do since the location is so far out, but we enjoyed what was there to take advantage of.
Had a Great Weekend, wished we could of checked in earlier, but everything is there so you don't have to leave. Great view and awesome rooms. We would mostly definitely do it again. Pool drinks a little pricey, but that didn't stop us from having a great time. we are already trying to work in another a Girls weekend.

Posted by , from CC Tex on Sep 4, 2015

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3 out of 5

OVERRATED!

Pros: The hotel was clean and staff was very polite.
Cons: Pricing
Location: Great location
While the hotel and staff itself were excellent (although they make you feel like you're expected to use concierge for everything), all the activities are way overrated. Every activity for the kids is an additional cost and food and beverages are way over priced. They did have a free band and some games one night, but without that I was ready to leave the same day! Spending the amount you do on this hotel and the resort fee, it should be all inclusive and have more reasonable prices for food and drinks! The lazy river and slides were nice, but there are SO many people. Too congested. But I see they're going to build a $16 million expansion of the waterpark. Maybe then the expense would be worth it. For now though...it's WAY OVERRATED!

Posted by , from TX on Aug 12, 2015

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5 out of 5
Pros: Pool area was wonderful.
Cons: Size of beds.
The resort was great! Only complaint, beds were doubles not queens.

Posted by , from Beaumont, Texas on May 28, 2015

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5 out of 5

fantastic

Pros: good for families, liked ping pong table.
Cons: Need to make the area right behind hotel, more kid friendly. Offer footballs and soccor balls for kids to play with on grass. rent bikes/scooters?
Location: far out of city. That was ok. We knew that and wanted peace and quiet
We found the staff friendly and attentive. Food was good. Facilities and pool were just fantastic. Lots of fun

Posted by on Mar 24, 2015

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5 out of 5

A+

Pros: Close restaurants, Free Internet
Facility is very nice.. Spared no expense on furnishings and amenities. The resort is very comfortable, safe and family oriented. Easter weekend was a little crowded, but was managed well. We look forward to a return trip on a not-so-crowded weekend.

Posted by on Apr 4, 2013

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5 out of 5

No other place compares

I have stayed at this JW many times. Every other hotel that I stay is only a shadow of this wonderful place. The people are great, rooms are large and clean, and the property is beautiful.

Posted by on Jul 5, 2012

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5 out of 5

Best hotel in the world. REALLY!

Best hotel in the world. REALLY! Large clean rooms, great customer service, beautiful property, and the suites they have are amazing. The golf suite is a must purchase if you are looking for an amazing experience.

Posted by on May 31, 2012

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About the JW Marriott San Antonio Hill Country Resort & Spa

Location 23808 Resort Parkway, San Antonio, TX 78261

Property Features

As a guest of JW Marriott San Antonio Hill Country Resort & Spa, you'll find a full-service spa, a golf course, and a complimentary water park. 4 outdoor swimming pools and 3 spa tubs are also on site. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 40500 square feet (3763 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the luxury JW Marriott San Antonio Hill Country Resort & Spa. Self parking is free. This 4.5-star San Antonio resort is smoke free.

  • 1002 guestrooms or units
  • 9 levels
  • 10 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 40500 sq ft of conference space
  • 3763 sq m of conference space
  • Built in 2010
  • Bar by the pool
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (23 km / 14.3 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

JW Marriott San Antonio Hill Country Resort & Spa offers 1002 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Cibolo Moon - This restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

18 Oaks - This fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Rivertop Grill - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

High Velocity - This theme restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Crooked Branch - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Offering 36 holes of PGA TOUR golf, TPC San Antonio is open only to club members and guests of JW Marriott San Antonio Hill Country Resort & Spa. Guests can play on 2 ecologically friendly championship courses: the AT&T Canyons Course, designed by Pete Dye and PGA TOUR Player Consultant Bruce Lietzke, and the AT&T Oaks Course, designed by Greg Norman and PGA TOUR Player Consultant Sergio Garcia.

The resort's River Bluff Water Experience features heated pools (including adults' and children's pools), 3 waterslides, spa tubs, a lazy river, and a water ride with river-like rapids. Guests of the hotel have complimentary access to the water park. Tennis enthusiasts will enjoy the 2 outdoor courts on site. Guests can book a segway tour at the hotel. Birders can explore the Audubon sanctuary bordering the resort. The Lantana Spa includes a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Fitness classes on site
  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

The 26,000 square-foot (2415.4 square meters) Lantana Spa offers 30 treatment rooms, including two couples' suites with fireplaces. Two outdoor private treatment rooms are also available. Between treatments, guests can relax in the private, lagoon-style pool or enjoy healthy refreshments in the Replenish Spa Bistro.

Treatment highlights include the River Birch Sports Massage, the Citrus & Sunflower Organic Herbal Massage, the Lavender Salt Glow, the Texas Sunset Body Wrap, and the Citrus Blossom Signature Facial.

  • Number of treatment rooms 30
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 39 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hill
  • JW Marriott Hill Resort
  • JW Marriott San Antonio Hill Country
  • JW Marriott San Antonio Hill Country Resort
  • Marriott Hill
  • Jw Marriott San Antonio Hill Country Hotel San Antonio
  • Jw Marriott San Antonio Hill Country Resort And Spa
  • JW Marriott Hill Country Resort
  • JW Marriott Hill Country
  • Jw Marriott San Antonio Hill Country Hotel San Antonio
  • JW Marriott San Antonio Hill Country Resort Spa

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.