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"Increased wait time on elevators Need more cleaning " More

By a verified traveler on Sun 22 Aug 2021

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Hotel Description

3.5-star hotel near Sugar Land Ice and Sports Center

In suburbs

Within a 15-minute walk of the hotel, you'll find Sugar Land Ice and Sports Center and First Colony Mall. Smart Financial Centre at Sugar Land and Houston Museum of Natural Science at Sugar Land are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the spa tub and perks like free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 300 guestrooms also offer WiFi and LCD TVs with cable channels. Wired Internet, room service, and premium bedding are also available. Housekeeping is available on request.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119* Per night/room Nov 21 - Nov 22

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking (pure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking (pure)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Concierge Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Houston Marriott Sugar Land ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Houston Marriott Sugar Land

Everyone (7) Couples (2) Family (5)
4 out of 5
Increased wait time on elevators Need more cleaning

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 24, 2021 by Houston Marriott Sugar Land

Thank you for choosing Houston Marriott Sugar Land. We're pleased to see you enjoyed your stay, but we're sorry about the increased wait time for the elevator. We work to improve every single day and I hope you'll give us another chance if you're ever in the area.

1 out of 5
My room was out dated and not cleaned properly. There was a chair in my room that looked like it was pulled from a dumpster; the cloth on the chair was nearly gone. Severally Chipped furniture should not be present in rooms if you are charging three figures per night. Dried urine was on the toilet seat and there was a ring around the tube. The hallway had multiple stains on the floor with poor ventilation. I was very disappointed with this property.

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 6, 2021 by Houston Marriott Sugar Land

I am so sorry to hear that the hotel did not live up to your expectations. We work really hard to ensure our guests enjoy their stay and we hate when we fall short of that goal. We are working on replacing the chairs and they should all be replaced very soon. I have shared your comments regarding the cleanliness of the hotel with the managers and we'll address the issues right away. Thank you for sharing your comments as that's how we improve.

3 out of 5
M

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by Marriott Sugar Land

Thank you so much for choosing Marriott Houston Sugar Land. It doesn't appear you were completely happy with your stay and we're sorry to hear that. If you'd like to share specifics, please contact the General Manager. We'd welcome the feedback.

1 out of 5
Bad experience. Poor lighting and poor ventilation in the bathroom as well as in the room. Air vent was in a corner and way high. We had to literally stand in front of the vent to feel some air on our face when we were sweating. No dressing table with mirror. Not enough drawers to store our things. Table lamps, heavy, old and outdated. We couldn’t use them properly. No room service for the two nights we stayed. No one came out to take out the garbage. We used only sets of towels for the days we stayed. Had to reuse them. Not enough toiletries. They charged us full for the two nights we stayed but they didn’t give us adequate service for what we paid. They are making money by doing nothing for us. It was a horrible stay. The building needs to be renovated in my opinion, if they want people to come again and stay.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by Marriott Sugar Land

Thank you for choosing Houston Marriott Sugar Land and for your comments. While I hate to hear that you were not completely pleased with your stay, I appreciate the feedback as this is how we improve. I have shared your comments with the appropriate team members. I hope you'll give us another chance when you're in the area.

5 out of 5
There was a shopping center around & they had a 24hr snack area

Posted by , from Houston on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by Houston Marriott Sugar Land

Dear Mariela, Thank you very much for sharing your feedback with us. We appreciate you choosing our hotel and we look forward to welcoming you back soon. Sincerely,

5 out of 5

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 9, 2019 by Houston Marriott Sugar Land

Thank you very much for your five star rating!

5 out of 5
I love everything about the hotel it is amazing .thank you

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Houston Marriott Sugar Land

Thank you very much for your amazing feedback! We look forward to welcoming you back soon. Sincerely,

5 out of 5
Everything was perfect. Hotel and the area are great for shopping and dining. Great experience

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by Sugar Land Marriott Town Square

Dear guest, Thank you very much for taking the time to share your feedback with us. We look forward to seeing you back soon! Sincerely,

5 out of 5
The hotel was center square of activities. Restaurants and places to shop were within walking distance.

Posted by on Apr 17, 2019

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Comment from Hotel Management

Apr 18, 2019 by Pete K

Thank you for posting your comments and rating our hotel.

5 out of 5

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 8, 2019 by Pete K

Thank you taking the time to rate our hotel.

About the Houston Marriott Sugar Land

Location 16090 City Walk, Sugar Land, TX 77479

Property Features

Houston Marriott Sugar Land offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 26500 square feet (2462 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Houston Marriott Sugar Land. Free self parking is available. This 3.5-star Sugar Land hotel is smoke free.

  • 1 building
  • 300 guestrooms or units
  • 9 levels
  • 26500 sq ft of conference space
  • 2462 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Houston Marriott Sugar Land offers 300 accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Sugar Land hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Houston Marriott Sugar Land has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13 and USD 24 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel Sugar Land Town Square
  • Marriott Sugar Land Town Square
  • Sugar Land Town Square Marriott
  • Marriott Sugar Land
  • Sugar Land Marriott Town Square Hotel Sugar Land
  • Marriott Sugar Land Town Square Hotel
  • Marriott Sugar Land Town Square
  • Houston Marriott Sugar Land Hotel
  • Houston Marriott Sugar Land Sugar Land
  • Houston Marriott Sugar Land Hotel Sugar Land

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.