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"It was great except they sell beer in the lobby that requires a bottle opener and there wasn’t one in the room. They didn’t answer the phone, I had to ... " More

By a verified traveler on Wed 08 Jun 2022

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Hotel Description

3.5-star hotel in Downtown Hartford, connected to the convention center

City center stay

A stay at this Downtown Hartford hotel places you steps from Hartford Stage and within a 5-minute walk of XL Center. Dunkin' Donuts Park and Constitution Plaza are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 13 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like a free area shuttle.

Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$182* Per night/room Aug 13 - Aug 14

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Hartford ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Hartford

Everyone (13) Couples (5) Family (2)
3 out of 5
It was great except they sell beer in the lobby that requires a bottle opener and there wasn’t one in the room. They didn’t answer the phone, I had to go downstairs to get a bottle opener, back up to open the bottle, back down to return the opener, back up to drink my beer. It was stupid.

Posted by , from NEW YORK on Jun 8, 2022

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4 out of 5
Very convenient.

Posted by , from Stamford on Apr 17, 2022

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2 out of 5
Took over an HOUR to check in, making us late for our concert. No restaurant or bar as advertised and didn't even bother to find the pool as we were so late. Promised a credit received nothing. Poor transportation, unsafe walking area and it not .13 miles from Xfinity Theater it was 1.34 miles in the rain all roads closed near venue had to abandon our non English speaking Uber driver and walk

Posted by on Sep 7, 2021

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1 out of 5
Go to the hotel no rooms were available or cleaned I did my reservation for 2 rooms each rooms with 2 beds and DIDNT GET THAT because the rooms wasn’t available and cleaned waited about 1 hours after I get there for room to be cleaned I got one king bed and 2 full beds once I got to the room my bed room the king bedroom I moved the accent chair and under were dirty bathroom wasn’t cleaned and than at 3 am the FIRE ALARM WENT OFF WAKING EVERYONE I am in the 21 st floor with a 75 and 80 years old parents and they barely walk. I should get a hint this place was a joke from the moment the 2 rooms I reserved wasn’t available ,ready and cleaned.. I would not recommend this place to anyone. At least not the experienced I had. And I have travel and stayed I. Many many hotels but I have never experienced such a terrible experience like this. 0 STARS customer services the guy were very nice and friendly at least with his jokes he make me laugh be get my frustrations away for a moment til I keep waiting and thinking about it .

Posted by on Aug 23, 2021

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5 out of 5

Posted by on Jul 20, 2021

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5 out of 5

Posted by on Jul 18, 2021

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5 out of 5

Posted by on Jul 18, 2021

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4 out of 5

Posted by on Dec 31, 2019

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5 out of 5
Very professional and very happy with the room. Everyone was helpful and friendly

Posted by on Dec 30, 2019

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4 out of 5
Location was right across from venue. Great restaurants close by

Posted by on Nov 11, 2019

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Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

As a guest of Hilton Hartford, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Hilton Hartford. A free area shuttle within 3 mi is available. For a fee, parking is available. This 3.5-star Hartford hotel is smoke free.

  • 393 guestrooms or units
  • 22 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 1975
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Hartford Union Station (0.7 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Hartford offers 393 accommodations with MP3 docking stations and laptop-compatible safes. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

M and M Bistro - This restaurant serves breakfast, lunch, and dinner.

ELEMENT 315 - This lobby lounge serves light fare only.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 14 per person (approximately)
  • Self parking fee: USD 19.00 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hartford Hilton
  • Hilton Hartford
  • Hilton Hotel Hartford
  • Hartford Hilton Hotel
  • Hilton Hartford Hotel Hartford
  • Hilton Hartford Hotel
  • Hilton Hartford Hotel
  • Hilton Hartford Hartford
  • Hilton Hartford Hotel Hartford

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.