Book Gatlinburg - Pigeon Forge Spa Resorts

I booked a one bedroom at the Bent Creek Golf Resort for November 19th-21st , 2020 on Travelocity’s website. The description said it sleeps 4 which is what I was looking for. My wife, three kids, and I were making the trip, but my son is only 2 so I didn’t see the need to include him in the count when I was searching for sleep accommodations as he was going to be in a pack n play. We arrived around 9 PM after a 6 hour drive to check-in. The young lady at the counter then informs me they could not check me in because we were over the occupancy limit for the room. I later found this policy detail about counting all children regardless of age is in the fine print on Diamond’s website, but I could not find where it was listed in the description on Travelocity’s website! She was nice enough to check for a larger suite, but there were none available. Luckily, we were able to find a hotel room about a half hour away, but Diamond Resorts is refusing to refund our money even though we showed up and wanted the room. After a few attempts contacting the resort and Travelocity and spending a couple hours in the process of talking to customer service, we haven’t been successful. They refused to check us in yet took over $600 from us!! How’s that for customer service and being family friendly?!

The room was nice and clean. We enjoyed having the balcony to look over the creek. The sound was amazing and the air outside was perfect.

The heated indoor pool was so much fun for the family. Staff was amazing and the billiards table and onsite arcade made for a terrific visit. The hotel shower was great and overall an amazing stay. The only complaint is the mattresses could use an upgrade (they are a bit too firm) but we slept well anyways. We loved the location. Will definitely stay again!

Good location. Room was nice and staff was friendly.

The staff were very nice and accommodating. The room was clean and stocked with fresh towels for bath room. The hotel's location was good and we didnt have to travel far to visit local shops and restaurants.

Beautiful views! Spacious rooms. Friendly staff. Loved everything!