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"The hotel is convenient to the main road of Gatlinburg. Short walk. There were no food options at the hotel. " More

By a verified traveler on Fri 16 Oct 2020

Hotel Description

3-star hotel near Gatlinburg Convention Center

Heart of Gatlinburg

With a stay at this Gatlinburg hotel, you'll be steps from Gatlinburg Convention Center and within a 10-minute walk of Gatlinburg SkyLift Park. Gatlinburg Space Needle and Ole Smoky Moonshine Distillery are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, an indoor pool, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a picnic area are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 216 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Hair dryers, safes, and phones are also available.

Standard Room, 2 Queen Beds (Exterior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$79* Per night/room Jan 3 - Jan 4

Standard Room, 1 King Bed (Exterior)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queens with Balconies

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King with Balconies

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds (Interior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Glenstone Lodge ratings based on 28 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Glenstone Lodge

Everyone (13) Couples (6) Family (6)
4 out of 5
The hotel is convenient to the main road of Gatlinburg. Short walk. There were no food options at the hotel.

Posted by on Oct 16, 2020

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4 out of 5

Posted by on Oct 12, 2020

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2 out of 5
The facility is nothing like pictured. It is much more run down and dated than pictured. Really needs remodeled.

Posted by on Oct 11, 2020

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4 out of 5

Posted by on Aug 23, 2020

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4 out of 5

Posted by on Aug 11, 2020

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1 out of 5
No garbage cans, leaking toilet, yellow spots on ceilings, tub that sticks to your feet, floor that turns your feet black. The worst was when they double charged us for our stay and i still havent received the funds back in my account. The guy that works there even said its old and the hot rub doesnt work.

Posted by , from Ohio on Aug 4, 2020

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4 out of 5
Love the indoor and outdoor pool. rooms were clean.

Posted by , from WV on Jul 13, 2020

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5 out of 5

Posted by on Jul 10, 2020

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3 out of 5
The priperty itself wasnt to bad. I am dissaponted that the main elevator was broken. Lugging a 25 lb 9 month old up and down the stairs wasnt really that fun. The pool was nice. My biggest issues were: no room cleaning for the whole 4 days we were there, the previous guests socks were still on the floor by the bed, there was long black hair on the shower wall and the lock for the patio door was so broken that the screws fell off every time you opened the door. I had to fix that lock like 8 times while we were there. I think that the room should have been cleaned much better between guests, especially with this pandemic going on. Overall not bad but i think i will stay somewhere else next time.

Posted by , from Vanleer, TN on Jun 30, 2020

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5 out of 5
Comfort beds and very nice pool. Staff was friendly.

Posted by , from KY on Jun 21, 2020

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Renovations + Closures

The following facilities or services will be unavailable from May 21 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

Glenstone Lodge offers its guests an indoor pool and an outdoor pool. There's a restaurant on site. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly Glenstone Lodge. Free self parking is available. This 3-star Gatlinburg hotel is smoke free.

  • 216 guestrooms or units
  • 5 levels
  • Dining venue
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: McGhee Tyson Airport (TYS) (72.1 km / 44.8 mi)
  • Parking: Free self parking

Room Amenities

Glenstone Lodge offers 216 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Glenstone Lodge has a restaurant on site.

Nearby Activities

An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Miniature golf on site
  • Golfing nearby
  • Downhill skiing nearby
  • Ziplining nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 7.95 for adults and USD 5.95 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Glenstone Gatlinburg
  • Glenstone Lodge
  • Glenstone Lodge Gatlinburg
  • Glenstone Lodge Hotel
  • Glenstone Lodge Hotel Gatlinburg
  • Glenstone Hotel Gatlinburg
  • Glenstone Lodge Hotel
  • Glenstone Lodge Gatlinburg
  • Glenstone Lodge Hotel Gatlinburg
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.