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"We liked that it had convenient parking and dolly for self serve to load and unload clothes & bagguage.
Front desk staff was really pleasant, professi
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Within 2 miles (3 km) of this San Carlos hotel, you'll find Fox Theatre and Kaiser Permanente Redwood City Medical Center. Museum of San Carlos History and Sequoia Hospital are also within 3 miles (5 km).
Free breakfast
This hotel features free WiFi in public areas, laundry facilities, and self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.
Extended Stay America Suites San Francisco San Carlos ratings based on 7 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Extended Stay America Suites San Francisco San Carlos
Everyone (3)Couples (1)Family (2)
5 out of 5
Posted by jesus on Apr 8, 2023
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5 out of 5
We liked that it had convenient parking and dolly for self serve to load and unload clothes & bagguage.
Front desk staff was really pleasant, professional & helpful.
Room was clean, comfortable & quiet.
Posted by LINDA on Dec 12, 2019
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Comment from Hotel Management
Dec 12, 2019
by Hotel Management
Linda, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our front desk staff and enjoyed your spotless suite. We are also glad to know you were happy with our parking facility. We appreciate your business and look forward to welcoming you back soon.
Sincerely,
Hotel Management
3 out of 5
The room smelled. I tried to overlook it but the stench wouldnt go away.
Posted by a verified traveler on Sep 30, 2019
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Comment from Hotel Management
Oct 1, 2019
by Hotel Management
Thank you for your review. .We apologize for the odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay.
Sincerely,
Hotel Management
3 out of 5
This place is small, and parking is not free. Although there’re plenty of parking, you still have to pay $11.20 per night for parking for guests. Staff are not very helpful.
Posted by a verified traveler on Sep 30, 2019
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Comment from Hotel Management
Oct 1, 2019
by Hotel Management
Thank you for your review. Although you liked our friendly staff, we regret your disappointment with our parking fee. We value your comments and hope you will return so we can make it up to you.
Sincerely,
Hotel Management
4 out of 5
The staff at this hotel were great! They were friendly and courteous. The only real let down was the breakfast options. Don’t get me wrong, I’m all for muffins and oatmeal packets, but I was hoping they would have had a better selection of pastries instead of only packaged muffins. Other than that, there wasn’t anything else that we found lacking.
Now we know where to stay the next time we fly to San Francisco.
Posted by EG on Feb 18, 2019
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Comment from Hotel Management
Feb 19, 2019
by Hotel Management
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope to see you again soon at Extended Stay America.
Sincerely,
Hotel Management
1 out of 5
Incompetent Staff
Pros:Location
Cons:Train their staff to be more professional and competent.
I gave a poor score because I thought the front desks staff was not helpful at all. Here are the reasons why:
- After I checked in and went to my room the key card did not work because it was not activated. I had to go back downstairs to have them activate i
- There was not complimentary water bottles in the room, which should be standard for hotels so I had to go back downstairs to buy some from the vending machine. When I attempted to buy from the vending machines the credit card machine did not work and I asked the front desks person for help and he couldn't and just blew me off to go help another customer.
It's a decent hotel, but the staff is just incompetent so based on this experience I'm not ever staying here again.
Posted by a verified traveler on Dec 8, 2017
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Comment from Hotel Management
Dec 10, 2017
by Hotel Management
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit.
Sincerely,
Hotel Management
2 out of 5
I will not stay here again
Pros:Free Internet
Cons:Noisy
I asked for a wake up call, I never received one and when I asked why I did not receive a wake-up call there was no explanantion. Bathroom was not properly cleaned and bathroom sink was slow drainning. No shampoo in the bathroom. Front desk receptionist was confused and incompetent at the time of arrival. I was given a room by laundry room (a noisy location) eventhough I had asked for a quiet location.
Posted by wantArefund, from San Diego, CA, USA on Oct 24, 2012
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About the Extended Stay America Suites San Francisco San Carlos
Free breakfast is available daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at Extended Stay America Suites San Francisco San Carlos. Parking is available for a fee. This San Carlos hotel is smoke free.
116 guestrooms or units
3 levels
Built in 1998
To-go breakfast (free)
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Front-desk safe
BBQ grill(s)
Outdoor picnic space
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Redwood City Station (2.2 km / 1.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Extended Stay America Suites San Francisco San Carlos offers 116 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Hiking/biking trails nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 20 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
Service animals are allowed
Service animals are exempt from fees/restrictions
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 20
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
Number of children who can stay free - 2
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 10 per day
Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Housekeeping is available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Hotel San Francisco-San Carlos
Extended Stay America San Francisco-San Carlos
Extended Stay America San Francisco-San Carlos Hotel
Extended Stay America San Francisco San Carlos
Extended Stay America Suites San Francisco San Carlos Hotel
Extended Stay America Suites San Francisco San Carlos San Carlos
You should know
Up to 2 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites San Francisco San Carlos is 13.5 mi (18-min drive) away from the San Francisco Intl. Airport (SFO) airport, the closest popular airport to the property.
Airport shuttle services are not available at Extended Stay America Suites San Francisco San Carlos.
This hotel is 18.8 mi (34-min drive) from Half Moon Bay State Beach and 18.9 mi (34-min drive) from Francis Beach. Don't forget your sunscreen!
Extended Stay America Suites San Francisco San Carlos offers free on-the-go breakfast every day from 6 AM to 9:30 AM.
No, there is no casino at this hotel.
Check-in start time: 3 PM; Check-in end time: midnight.
Free parking is not available at this hotel. Self parking is available for USD 10 per day.
Extended Stay America Suites San Francisco San Carlos does not have a pool.
There are no spa services available at this hotel.
Extended Stay America Suites San Francisco San Carlos is 1.3 mi away from San Carlos.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
