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"thee room was outdate .. dirty we have to change rooms and the setvice was slow and no very friendly " More

By a verified traveler on Wed 14 Aug 2019

Hotel Description

3.5-star beachfront property near Taino Beach

On the beach

At this Freeport property, you'll be within 3 miles (5 km) of Garden of the Groves and 6 miles (10 km) of Taino Beach. Treasure Reef and Fortune Hills Golf and Country Club are also within 6 miles (10 km).

All-inclusive

This smoke-free property features a full-service spa, a nightclub, and 4 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, refrigerators

The 276 individually decorated guestrooms offer free WiFi and minibars. Other amenities include balconies or patios, refrigerators, and flat-screen TVs with cable channels.

Superior Room - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$166* Per night/room May 28 - May 29

Superior Ocean View Room - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Accessible Room Superior - 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Ocean View Room - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viva Wyndham Fortuna Beach Resort - All Inclusive ratings based on 55 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Viva Wyndham Fortuna Beach Resort - All Inclusive

Everyone (28) Couples (1) Family (3)
3 out of 5
thee room was outdate .. dirty we have to change rooms and the setvice was slow and no very friendly

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 19, 2019 by Customer Care Staff

Dear Guest, On behalf of Viva Wyndham Fortuna Beach we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve our services. Cordially,

1 out of 5
Where do I begin, first and foremost the posted pictures are a complete and utter lie. When we arrived the room had just been "cleaned." However, that is the understatement of the year. The room itself, smelled old and musty. When I looked at the vent, intake it was caked with dust, and dirt. The vent's looked as if they hadn't been cleaned in years, which would explain the old musty smell. The door to the closet was broken, so sliding it was precarious at best, because it seemed as if it would be falling off the slider at any moment. The Kitchenette had a broken wall, because of this we did not use the kitchenette whatsoever, for fear of causing more damage and thus incurring additional costs to our trip. The bathroom was a travesty, the toilet seat was broken, the shower had a huge clump of hair stuck on the wall, and the bottom of the bathroom door was broken and had mold all along the bottom, there was peeling paint along the top of the shower and the drain was extremely slow, so while showering we would be standing in standing water. When we ventured pool side to relax, all the cousins on the seats were in some sort of disrepair. This is somewhat understandable, it is, after all, an all inclusive resort and most people spend their time lounging poolside, however the various stains that were present on all the seat cushions were totally unacceptable. Because of these stains, my wife and I decided that lounging by the pool was totally out of the question.

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 17, 2019 by Customer Care staff

Dear customer, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Viva Wyndham Fortuna We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations Cordially

4 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

May 21, 2019 by Customer Care Staff

Dear Client, Thank you for contacting us and having stayed at our resort. Cordially

5 out of 5

Posted by on May 8, 2019

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Comment from Hotel Management

May 9, 2019 by Customer Care Staff

Dear Guest Thank you for contacting us We are truly happy to know your stay with us has been pleasant Cordially

5 out of 5

Posted by on Apr 5, 2019

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Comment from Hotel Management

Apr 9, 2019 by Customer Care Staff

Dear Client, Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. Thank you for choosing us Cordially

3 out of 5

Posted by on Mar 24, 2019

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Comment from Hotel Management

Apr 9, 2019 by Cuistomer Care Staff

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at the Viva Wyndham Fortuna Beach. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Cordially

4 out of 5
Great! Fabulous beach and pool. Excellent scuba dive club. Buetiful dive tours! Highly recommend!

Posted by on Jan 22, 2019

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Comment from Hotel Management

Jan 25, 2019 by Customer Care Staff

Dear Client Thank you for contacting us and having chosen our hotel. We are very happy to know you have enjoyed your stay in our hotel Cordially

1 out of 5
Roaches in room had to switch rooms due to mold and water damage

Posted by on Jan 10, 2019

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Comment from Hotel Management

Jan 14, 2019 by Customer Care Staff

Dear customer, Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your good comments about our services. We apologize for any inconvenience that you might have experienced. Cordially

2 out of 5
The resort is old and out-dated. I think our mattress was the floor display from the Montgomery-Wards in 1970. Our toilet leaked and ran continuously, even after having been "fixed." However, the beach and pool areas were beautiful. The food was just so-so.

Posted by on Jan 8, 2019

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Comment from Hotel Management

Jan 14, 2019 by Customer Care Staff

Dear customer, Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your good comments about our services. We apologize for any inconvenience that you might have experienced. Cordially

5 out of 5
Wonderful staff, very friendly and was always there to help. Beach was great!!! entertainment was very good. $18 for taxi to market place, worth a half a day. Will be back!

Posted by on Oct 25, 2018

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Comment from Hotel Management

Nov 2, 2018 by Customer Care Staff

Dear Client Thank you for contacting us and hving visited Viva Wyndham Fortuna Beach. We are very happy to know you have enjoyed your stay with us. Thank you for having visited the Bahamas. Cordially

About the Viva Wyndham Fortuna Beach Resort - All Inclusive

Location Doubloon Road And Churchill Dr., Freeport, Grand Bahama

Renovations + Closures

This property is closed from February 11 2021 to April 24 2021 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Paintball
  • Soccer
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Paintball included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Scuba lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Viva Wyndham Fortuna Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Viva Wyndham Fortuna Beach Resort - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 9250 square feet (859 square meters). A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Viva Wyndham Fortuna Beach Resort - All Inclusive. Self parking is free. A complete renovation of Viva Wyndham Fortuna Beach Resort - All Inclusive was completed in December 2016. This 3.5-star Freeport property is smoke free.

  • 276 guestrooms or units
  • 2 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 9250 sq ft of conference space
  • 859 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Grand Bahama Intl. Airport (FPO) (14.2 km / 8.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham Fortuna Beach Resort - All Inclusive offers 276 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Freeport property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Viva La Pizza - Overlooking the garden, this restaurant specializes in pizza and serves dinner only. Reservations are required.

Junkanoo - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Viva Café - This restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Bamboo - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Tennis lessons on site
  • Cave exploring/spelunking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Health or beauty spa nearby
  • Horse riding nearby
  • Playground on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Swimming nearby

Spa Services

Wellness Within Day Spa has massage/treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages.

The spa is open daily.

  • Deep tissue massage
  • Swedish massage
  • Outdoor treatment areas
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The hotel provides onsite PCR and Antigen COVID-19 testing for a surcharge. Visit Guest Services upon arrival to get details on testing and scheduling to ensure results are ready in time by departure.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham Fortuna Beach Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fortuna Beach Resort
  • Viva Fortuna Beach Resort
  • Viva Wyndham Fortuna Beach Resort All Inclusive Freeport
  • Viva Wyndham Fortuna Beach All Inclusive Freeport
  • Viva Wyndham Fortuna Beach Resort - All Inclusive Freeport

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.