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"Centrally located, decent hotel. Could use a renovation, especially the lobby. Rooms are a little outdated. Every bar/resteraunt is ridiculously over ... " More

By a verified traveler on Wed 08 Aug 2018

Hotel Description

Family-friendly 4-star resort near Port Lucaya Marketplace

Close to the beach

Within a 10-minute walk of this Freeport resort, you'll find Port Lucaya Marketplace and Lucaya Beach. Count Basie Square and Port Lucayan Marina are also within half a mile (1 km).

Full-service spa, 24-hour fitness

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. Families will appreciate the playground, onsite laundry facilities, and in-room childcare. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, kitchenettes

The 186 guestrooms feature kitchenettes with refrigerators, as well as free WiFi and furnished balconies. TVs, premium bedding, and free bottled water are also available. Private bathrooms are not ensuite.

Waterside Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Waterside State Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Pelican Bay Resort at Lucaya ratings based on 60 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pelican Bay Resort at Lucaya

Everyone (13) Couples (1)
4 out of 5

Posted by on Aug 11, 2019

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4 out of 5
The Pelican is a unique quiet harbor hotel. It is right next door to UNEXSO divers which was my purpose for the trip. The restaurant is first rate as other travels would come to the Pelican from their hotels just for dinner. If you're a beach lover or want children activities, this is not the place for you as you have to take the water taxi to get to a beach.

Posted by on Apr 21, 2019

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3 out of 5

OK hotel close to everything

Centrally located, decent hotel. Could use a renovation, especially the lobby. Rooms are a little outdated. Every bar/resteraunt is ridiculously over priced. The bad part of the whole stay was the island itself. Since the hurricanes hit, the main hotels and Casinos are still closed. There’s literally nothing to do besides eat, drink, and snorkeling. We were ready to go back home after the 3rd day. Maybe once the government helps get the island back up and running things will be better. Don’t hold your breath though. Locals said the new government is so messed up and corrupted and doesn’t care. People were nice though. Go to Nassau instead if you want to go to the Bahamas.

Posted by , from Virginia Beach on Aug 8, 2018

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2 out of 5
The hotel bed was sagging in the center so we couldn't sleep. I asked for 1 king bed and we had 2 full size. When walking barefoot around the room on the tile, my feet turned black.

Posted by , from Massachusetts on May 21, 2018

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5 out of 5
Property is in good shape and staff is easy to work with. Bar and restaurant on site are convenient and very good.

Posted by on May 4, 2018

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4 out of 5
The A/C in the room wasn’t cooling the room at alll I called the front desk and they sent someone up to fix it . They said it was fixed but it never really did cool the room that well . Didn’t calll the front desk again but I wasn’t in the during the day that much

Posted by , from Great Mills , Md on Apr 24, 2018

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2 out of 5
Place was run down, shower knob just spun, could not adjust temperature, Beds and furniture were uncomfortable

Posted by on Apr 14, 2018

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5 out of 5
Pelican Bay is where we always stay...staff are very nice and helpful. Easy check in!! Recommend to everyone..thank you Pelican Bay!!

Posted by on Mar 1, 2018

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1 out of 5

WORST STAY EVER.

AWFUL. Front desk staff (Stephan) so unfriendly. Didn't go over any of the amenities. OMG the room. Just awful. Rust around the tub, light bulbs out, dust so thick in the room, the curtains old and look like they had water damage, the tv didn't know they still had that kind. It was awful experience. The maintinance guys were more friendly than the front desk staff.

Posted by , from Miami, Fla. on Jul 15, 2017

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4 out of 5

Bahamian style hotel close to activities

Pros: Nice relaxed atmosphere of a smaller resort.
Cons: Office seemed to be under-staffed; needed to be very patient to get any type of service - even a bottle of water.
Location: Great restaurants, three pools, SCUBA diving charters, fishing boat charters, parasailing, and sail boat charters all next door
Location is very convenient and close to Lucaya market and many nice restaurants. Scuba diving, fishing, and other sport activities are an easy walk away. Even though the hotel is not on the beach; the hourly water taxi to Taino Beach is very convenient.

Posted by , from Coventry, Ct on May 23, 2017

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Comment from Hotel Management

May 26, 2017 by Pelican Bay Hotel

Good day Randy, Thank you for your feedback on your experience with us! We are sorry that the service received was not fast enough for you. Some days we find ourselves busier than others which can sometimes result in slower service. We will continue to work on improving our speed of service to better please our guests. We hope to have you with us again in the near future! With happiness, The Happy Team at Pelican Bay

Property Features

Pelican Bay Resort at Lucaya offers its guests 3 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. There are 5 meeting rooms available. Tour/ticket assistance, a vending machine, and a garden are also featured at the family-friendly Pelican Bay Resort at Lucaya. Free self parking is available. This 4-star Freeport resort is smoke free.

  • 186 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Freeport (FPO-Grand Bahama Intl.) (10 km / 6.2 mi)
  • Parking: Free self parking

Room Amenities

Pelican Bay Resort at Lucaya offers 186 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature premium bedding. Accommodations at this 4-star resort have kitchenettes with refrigerators. Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Freeport resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private bathrooms are not in room
  • In-room kitchenette
  • Private balcony (furnished)
  • Television
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Pelican Bay Resort at Lucaya has 2 restaurants on site.

Nearby Activities

3 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Cave exploring/spelunking nearby
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Esthetics Full Day Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Manicures and pedicures
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 9 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Cribs (infant beds) are available for USD 15.0 per stay.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per day (for stays between 1 January - 31 December)
  • Spring Break deposit: USD 1000 per stay for guests under 25 years old staying between 1 March - 30 April

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19 per person (approximately)
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per stay
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pelican Bay Lucaya
  • Pelican Bay Lucaya Freeport
  • Pelican Bay Resort Lucaya
  • Pelican Bay Resort Lucaya Freeport
  • Pelican Bay At Lucaya Bahamas/Freeport, Grand Bahama Island
  • Pelican Bay At Lucaya Freeport
  • Pelican Bay At Lucaya Hotel Freeport
  • Pelican Bay At Lucaya Freeport
  • Pelican Bay Resort at Lucaya Resort
  • Pelican Bay Resort at Lucaya Freeport
  • Pelican Bay Resort at Lucaya Resort Freeport

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Freeport-Hotels-Pelican-Bay-Resort-at-Lucaya.h580913-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.