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Castaways Resort and Suites

2.5-star property
42629 East Mall Drive, Freeport, Grand Bahama 1-855-201-7819
4.6 out of 5
Wonderful!
See all 7 travelocity Reviews

"The hotel was clean, but didn't have much more going for it. We missed our cruise out of Miami and had to fly to Freeport Bahamas to catch up with the ... " More

By a verified traveler on Fri 19 Mar 2010

Points Of Interest

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Hotel Description

Enjoy the outdoor pool at this Freeport resort

Near the airport

You'll find Perfume Factory of Fragrances and Ruby Golf Course within 2 miles (3 km) of this resort. Cooper's Castle and Rand Nature Center are also within 2 miles (3 km).

Business services

This resort features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free WiFi, balconies

Featuring conveniences like refrigerators and coffee/tea makers, the 118 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include balconies, room service, and safes.

Standard Room 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$65* Per night/room May 21 - May 22

King Room 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Room 1 king Bed + Parlor Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Castaways Resort and Suites ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Castaways Resort and Suites

3 out of 5

Just OK

The hotel was clean, but didn't have much more going for it. We missed our cruise out of Miami and had to fly to Freeport Bahamas to catch up with the boat. It was fine for an overnight, but I wouldn't have wanted to stay there any longer. The restaurant was fair to bad - all fried food, no fresh veggies or fruit, the coffee in the morning was terrible and the English muffin was inedible. The staff at the front desk was very friendly and helpful, the waitress in the restaurant, not so much. The hotel isn't close to anything but a few fast food restaurants. There is a shuttle to the beach, but we didn't go there.

Posted by on Mar 19, 2010

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Comment from Hotel Management

Mar 1, 2016 by Vernon

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

4 out of 5

wuold stay again

clean, staff helpful, close to restaurants

Posted by on Jan 16, 2010

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Comment from Hotel Management

Mar 1, 2016 by Vernon

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

5 out of 5

Excellant

Staff and Security were absolutely amazing. I had an excellant stay.

Posted by on Oct 26, 2009

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Comment from Hotel Management

Mar 1, 2016 by Vernon

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

5 out of 5

Excellant

Staff and Security were absolutely amazing. I had an excellant stay.

Posted by on Oct 26, 2009

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Comment from Hotel Management

Mar 1, 2016 by v

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

5 out of 5

Looking forward to coming again

I was pleased by the security measures taken(security card) to safegaurd guests. The staff members, that I spoke with were pleasant and the food at the Flamingo Resteraunt was a feast. Overall I enjoyed everything at this resort and am looking forward to my next visit.

Posted by on Oct 26, 2009

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Comment from Hotel Management

Mar 1, 2016 by vernon

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

5 out of 5

No Complaints

I have no complaints. I felt as if I was at home, the staff did everything to make my stay excellant. It was a pleasure staying at your hotel keep up the good work.

Posted by on Oct 26, 2009

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Comment from Hotel Management

Mar 1, 2016 by Vernon

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

5 out of 5

Im Thankfull

Exellant performance to all. I appreciate the way hortel personnel, so polite as well as out agent and airport personnels. Nice place, clean hotel, very perfession attitude toward us.

Posted by on Oct 26, 2009

Was this review helpful to you?
Comment from Hotel Management

Mar 1, 2016 by Vernon

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

About the Castaways Resort and Suites

Location 42629 East Mall Drive, Freeport, Grand Bahama

Property Features

Castaways Resort and Suites offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A free manager's reception is offered. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this resort measures 580 square feet (54 square meters). A library, tour/ticket assistance, and a garden are also featured at the business-friendly Castaways Resort and Suites. Smoking is allowed in designated areas at this Freeport resort.

  • 118 guestrooms or units
  • 4 levels
  • 580 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1990
  • Manager's reception (free)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Area shuttle

Room Amenities

Castaways Resort and Suites offers 118 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Freeport resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony
  • In-room dining
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The resort hosts a free manager's reception on select days.

Castaways Resort and Suites has a restaurant serving breakfast and dinner.

Room service is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM

Special check-in instructions:

Guests must transfer via airplane and boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

To get to the property, guests need to transfer by airplane and boat. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Castaways Resort and Suites

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it adheres to the cleaning and disinfection practices of: SGS (3rd party expert - Global); Safe Travels (WTTC - Global); COVID-19 Guidelines (CDC); GBAC STAR Facility Accreditation (global expert); Intertek Cristal (3rd party expert - Global); WELL Health-Safety Rating (IWBI); COVID-19 Guidelines (WHO).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 100 per day for guests under 21 years old staying between 2 March - 31 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.99 and USD 18.99 for adults, USD 6.99 and USD 8.99 for children (approximately)
  • In-room safe fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castaways Freeport
  • Castaways And Suites Freeport
  • Castaways Resort Freeport
  • Castaways Resort Suites
  • Castaways Resort and Suites Resort
  • Castaways Resort and Suites Freeport
  • Castaways Resort and Suites Resort Freeport

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.