Book Hotels in El Puente

"the front desk all where so helpful and nice and patient i’ll just recommend a lil american food for people who use to that type food "

"I said that my experience was terrible because my pair of tennis shoes just disappeared when cleaning the room. I went the whole day for work and return to the room by 9pm. I noted that the cloth that I left in the drawer and the shoes next to the drawer wasn't there. I call reception to notify the situation and they said that the room was set for check out that morning and that house keeping have to take and keep any forgotten items. I clarified that my reservation was for three nights and that was just my first night. They say the items would be returned and they was the next morning, but just the cloth without my sport shoes. I asked about the shoes and they replied that they will check with security. Security limited to review the videos from the cameras in the hall and the house keeping areas, and they didn't find any evidence of the extraction of the shoes from the room, just the cloth. After three terrible days of claims, they said they could not validate my allegations and could not compensate me in any way because of lack of evidence. I other words, they thought I was lying or making up a story. They said they will send a claim to their insurance. At the end I have to check out without my tennis shoes. So bad experience. Absolutely won't stay there again, even when that was my second time there because I like the hotel."

"I had a great stay at Catalonia Santo Domingo. From the moment I arrived, the staff were welcoming, professional, and very attentive, which really set the tone for the visit. Check-in was smooth, and I felt well taken care of throughout my stay. The rooms were clean and comfortable, although they did feel a bit outdated. That said, everything was well-maintained, and housekeeping did a great job keeping the space tidy each day. The ocean views were definitely a highlight and made the room experience more enjoyable. The food overall was okay, but the breakfast buffet truly stood out. There was a great variety of options, everything was fresh, and the mimosas at breakfast were exactly the perfect touch; it made mornings feel a little more special. The location is very convenient, making it easy to get around Santo Domingo for both business and leisure. Overall, I would recommend this hotel for its excellent service, cleanliness, and location. With a few updates to the rooms and some improvements to the dining options, it would be even better. I would definitely consider staying here again."

"Yes!"

"Everything"

"I’d like to thank the entire staff, but I want to give a special shout-out to Virgilio at reception for everything he did to ensure we had the best possible experience and accommodations. The greatest asset of this resort is its people—the customer service was outstanding throughout our stay. The food could use some improvement, but it’s fair for the price and still offers a decent variety of options."