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El Embajador, a Royal Hideaway Hotel

5-star property
Ave Sarasota 65, Santo Domingo, Distrito Nacional 1-855-201-7819
4.7 out of 5
Exceptional!
See all 10 travelocity Reviews

"Very spacious room, comfortable and clean " More

By a verified traveler on Thu 02 Dec 2021

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Hotel Description

5-star luxury resort near Malecon

City center stay

You'll find Malecon and Blue Mall within 2 miles (3 km) of this Santo Domingo resort. Bella Vista Mall and Acropolis Center are also within 2 miles (3 km).

Poolside dining

This luxury resort features a casino, a full-service spa, and 2 restaurants. Traveling on business? Take advantage of the 5 conference rooms, business center, and airport shuttle. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, comfy beds

The 298 soundproofed guestrooms offer free WiFi and comfy beds. LED TVs come with cable channels, and other amenities include iPod docks and sitting areas.

Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$96* Per night/room May 22 - May 23

Ambassador Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Suite (Ambassador)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Ocean View (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ambassador Royal Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

El Embajador, a Royal Hideaway Hotel ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for El Embajador, a Royal Hideaway Hotel

Everyone (5) Family (3)
5 out of 5
Very spacious room, comfortable and clean

Posted by on Dec 2, 2021

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Comment from Hotel Management

Dec 2, 2021 by Guest Experience Manager

Dear Mrs. Gabriela: It is a pleasure for us to receive such a positive comment regarding your recent visit, from all the staff that makes up El Embajador, a Royal Hideaway Hotel we thank you for valuing the attention we provide to each of our guests with professionalism , kindness and excellence, since, as you very well said, they contribute to making your stay a memorable and pleasant moment in every way. We are very happy that you have felt very comfortable in our facilities, we work very hard every day to ensure that our guests feel well cared for at all times. We will forward your comments to the entire team and we assure you that they will be delighted to hear that their efforts have been appreciated. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve it. It is our satisfaction to assist you. Sincerely, El Embajador, A Royal Hideaway Hotel.

4 out of 5

Posted by on Nov 16, 2021

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5 out of 5
the garden

Posted by on Sep 19, 2021

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Comment from Hotel Management

Sep 19, 2021 by Guest Experience Manager

Dear Phillipe: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent score to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,

3 out of 5

Posted by on Sep 19, 2021

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5 out of 5

Posted by on Sep 9, 2021

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5 out of 5
Very nice property!

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 26, 2021 by El Embajador, A Royal Hideaway Hotel

Thank you for your feedback!

5 out of 5

Posted by on May 3, 2021

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Comment from Hotel Management

May 13, 2021 by Hotel El Embajador.

It is a pleasure for us to receive such a positive comment regarding your recent visit, from all the staff that is part of El Embajador, a Royal Hideaway Hotel thanks you for appreciating the attention we give to each of our guests with professionalism, kindness and excellence, since as you very well said, they contribute to make your stay a memorable and pleasant one in every way. It makes us feel very happy that you have felt very comfortable in our facilities, we work very hard every day to ensure that our guests feel well cared for at all times. We will pass on your comments to the entire team and I assure you that they will be pleased to know that your efforts have been appreciated. We look forward to welcoming you back very soon to provide you with another memorable experience, just as you deserve. It is our pleasure to serve you. Very sincerely, El Embajador, A Royal Hideaway Hotel"

5 out of 5
Lobby carpet...need to be replaced.....................................................

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 21, 2019 by Patricia Santana Guest Experience Manager

Dear guest, We are pleased to have been able to meet your expectations during your stay at El Embajador, a Royal Hideaway Hotel. Thank you very much for taking the time to evaluate your visit. Regarding your comment about our lobby carpet, we greatly appreciate your opinion and we assure this will be taking into account for future considerations. However, we would like to inform you that the carpet where the piano is located, it was recently changed (september 15th). The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We hope to receive you again in the near future. We remain at your disposal, Best Regards,

5 out of 5
Room was pretty neat and very confortable. I only stayed for one night but definitely will recommend the hotel to friends and family.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 7, 2019 by Patricia Santana Guest Experience Manager

Dear guest, We are pleased to have been able to meet your expectations during your stay at El Embajador, a Royal Hideaway Hotel. Thank you very much for taking the time to evaluate your visit. We hope to receive you again in the near future. We remain at your disposal, Best Regards,

5 out of 5
The hotel was very modern the amenities and the gardens were beautiful the staff were attentive and courteous and the food was amazing

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by Patricia Santana Guest Experience Manager

Dear guest, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

About the El Embajador, a Royal Hideaway Hotel

Location Ave Sarasota 65, Santo Domingo, Distrito Nacional 10110

Property Features

El Embajador, a Royal Hideaway Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 26308 square feet (2444 square meters) and includes conference space. A casino, a sauna, and spa services are also featured at the luxury El Embajador, a Royal Hideaway Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of El Embajador, a Royal Hideaway Hotel was completed in 2017. Smoking is allowed in designated areas at this 5-star Santo Domingo resort.

  • 1 building
  • 298 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 3 bars or lounges
  • 26308 sq ft of conference space
  • 2444 sq m of conference space
  • Built in 1956
  • Casino
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

El Embajador, a Royal Hideaway Hotel offers 298 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate sitting areas and include day beds. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Santo Domingo resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Minibar
  • IPod dock
  • Day bed
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

El Jardin del Embajador - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner.

Cru Tapas & Wine Bar - This tapas bar specializes in Spanish cuisine and serves light fare only. Open daily.

Lobby Bar - This lobby lounge serves light fare only. Open daily.

Las Cotorras Garden Bar - This cocktail bar is located by the pool. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Bi Wellness & Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at El Embajador, a Royal Hideaway Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Ecolab (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • Car recommended
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22 per person (approximately)
  • Airport shuttle fee: USD 50 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Embajador
  • Embajador
  • RENOVATED El Embajador Royal Hideaway Hotel Santo Domingo
  • Occidental El Embajador Hotel
  • Occidental El Embajador Hotel Santo Domingo
  • Occidental El Embajador Santo Domingo
  • Occidental Embajador
  • El Embajador Royal Hideaway Hotel Santo Domingo
  • El Embajador Royal Hideaway Hotel
  • El Embajador Royal Hideaway Santo Domingo
  • El Embajador Royal Hideaway
  • RENOVATED El Embajador Royal Hideaway Hotel
  • RENOVATED El Embajador Royal Hideaway Santo Domingo
  • RENOVATED El Embajador Royal Hideaway
  • RENOVATED El Embajador a Royal Hideaway Hotel
  • El Embajador a Royal Hideaway Hotel
  • Occidental El Embajador
  • Occidental El Embajador Santo Domingo
  • El Embajador, A Royal Hideaway
  • El Embajador, a Royal Hideaway Hotel Resort
  • El Embajador, a Royal Hideaway Hotel Santo Domingo
  • El Embajador, a Royal Hideaway Hotel Resort Santo Domingo

You should know

  • Pool access available from 7:30 AM to 7:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.