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4.9 out of 5

"Lobby carpet...need to be replaced..................................................... " More

By a verified traveler on Thu 21 Nov 2019

Hotel Description

5-star luxury resort near Blue Mall

City center stay

Within 3 miles (5 km) of this resort, you'll find Blue Mall and Agora Mall. Acropolis Center and Convention Center Ministry of Foreign Affairs are also within 2 miles (3 km).

Poolside dining

This luxury resort features a casino, a full-service spa, and 2 restaurants. Traveling on business? Take advantage of the 5 conference rooms, business center, and airport shuttle. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, iPod docks

The 298 soundproofed guestrooms offer free WiFi and iPod docks. LED TVs come with cable channels, and other amenities include 24-hour room service and minibars.

Royal Suite (Ambassador)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ambassador Royal Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ambassador Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

El Embajador, a Royal Hideaway Hotel ratings based on 10 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for El Embajador, a Royal Hideaway Hotel

Everyone (5) Couples (2) Family (1)
5 out of 5
Lobby carpet...need to be replaced.....................................................

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 21, 2019 by Patricia Santana Guest Experience Manager

Dear guest, We are pleased to have been able to meet your expectations during your stay at El Embajador, a Royal Hideaway Hotel. Thank you very much for taking the time to evaluate your visit. Regarding your comment about our lobby carpet, we greatly appreciate your opinion and we assure this will be taking into account for future considerations. However, we would like to inform you that the carpet where the piano is located, it was recently changed (september 15th). The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We hope to receive you again in the near future. We remain at your disposal, Best Regards,

5 out of 5
Room was pretty neat and very confortable. I only stayed for one night but definitely will recommend the hotel to friends and family.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 7, 2019 by Patricia Santana Guest Experience Manager

Dear guest, We are pleased to have been able to meet your expectations during your stay at El Embajador, a Royal Hideaway Hotel. Thank you very much for taking the time to evaluate your visit. We hope to receive you again in the near future. We remain at your disposal, Best Regards,

5 out of 5
The hotel was very modern the amenities and the gardens were beautiful the staff were attentive and courteous and the food was amazing

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by Patricia Santana Guest Experience Manager

Dear guest, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

5 out of 5
Poor communication between the front desk and the staff and the security guards.

Posted by , from New York on Mar 10, 2019

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Comment from Hotel Management

Mar 13, 2019 by Anais G. Peron Guest Experience Manager

Dear Mr. Edgar, Thanks for your evaluation and your comment. We would like to know what happened with the front desk staff and the security guard in order to solve this problem. Please send us an email with the details. We hope to see you soon with us at the hotel. We remain at your disposal, Best Regards Anais G. Peron Guest Experience Manager

4 out of 5

Good Location

Location: Some very good restaurants are walking distance from the hotel. The high end shopping at the Blue Mall connecting thru the JW Marriott its worth
The hotel has been remodel almost completely. There still some construction under way, but when finished it will be awesome.

Posted by , from San Juan, PR on Aug 7, 2017

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Comment from Hotel Management

Aug 11, 2017 by Jhomercy García Báez

Dear Rene, We would like to thank you for the lovely review you shared following your recent visit to El Embajador hotel and are delighted to read that we were able to match your holiday expectations. We look forward to have the opportunity to serve you again in the future. Kind Regards, Jhomercy García Báez Guest Experience Manager

5 out of 5

Great hotel for couples and families!

Pros: The location, and a good hotel to relax!
Cons: nothing!
Location: Is in the center of the city, close to the beach, restaurants, malls
A very quiet hotel, good food, near the beach, great pool!

Posted by , from Puerto Rico on Jan 4, 2017

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Comment from Hotel Management

Jan 6, 2017 by GEM

Dear Wilfredo, thank you for taking the time to review your stay with us. There's nothing better than reading your comment and learn that you had a lovely stay in our elegant property and appreciated our impeccable garden, new rooms and central location. Your kind words are our best reward and tool of motivation to continue offering high standards of service. We look forward to welcome you back soon. Sincerely. Montserrat Grifol - Guest Experience Manager

5 out of 5

Amazing place!

I recently attended a wedding here and decided to stay on premises. I was so amazed with the service and the grounds! The service was amazing from beginning to end, and although the rooms are dated they are still functional and the actual hotel grounds are breathtaking. Pros: The staff is wonderful, we attended a wedding on 7/16 at the Garden Tent and our server who's name was very unique (Fabri or Frauly) was very attentive. He came up to us with drinks and whatever we needed the entire night. The next day my family and I were at the pool and when he came in for his next shift he came up to us to say hello and even asked us if we needed anything (look for him at the restaurant near the pool in the evenings). Socrates at the front desk was also extremely helpful, he always made himself available and treated us respectfully. The grounds are a real big treat especially if you are a nature lover. The gardens are beautiful and since the hotel has been around for such a long time the TREES!! OMG the TREES!! they are gorgeous. They are old and very well kept. They even have a habitat of parakeets in this beautiful tree in the front of the hotel. Cons: the rooms are not the nicest but still very functional and the breakfast buffet is not worth the price unless its already included in your stay. All in all, this hotel was more than anything I expected. I can't wait to go back!!

Posted by , from New York, NY on Jul 25, 2016

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Comment from Hotel Management

May 3, 2019 by Anais G. Peron Guest Experience Manager

Thanks for your evaluation! We hope to see you soon with us at the hotel. We remain at your disposal, Best Regards Anais G. Peron Guest Experience Manager

5 out of 5

Really good

Pros: Staff
Cons: Hot water ☺️
Location: Very convinient, close to anything
Excellent staff, great food, beautiful decoration, the best choice for events and vacations, my family and I had an amazing stay, coming back soon, for a longer stay. Gardens are incredible, service couldn't be better, the spa is amazing, the girls treated me as a celebrity.

Posted by on Apr 5, 2016

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Comment from Hotel Management

Apr 14, 2016 by Montserrat Grifol - Guest Experience Manager

Dear Guest, Thank you for taking the time to review our property. I am glad to hear that you enjoyed your stay with us and you were pampered with extraordinary staff service. We hope to welcome you back to the hotel in the near future.

5 out of 5

Nice hotel close to everything

Nice staff and confortable rooms. The housekeeping are nice and helpful they twice a day my room.

Posted by , from naples, fl on Dec 15, 2015

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Comment from Hotel Management

Dec 17, 2015 by Guest Experience Manager

Dear Wilson, Thank you for choosing Hotel El Embajador for your recent visit to Santo Domingo. We are glad to know that you were pleased with our service and property. Comments like yours push us to keep excelling in our service for our guests. We hope you come back soon!

5 out of 5

Extraordinary

They were very understanding. The room service exelentisimoooooo.

Posted by , from New York City on Aug 31, 2015

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Comment from Hotel Management

Sep 4, 2015 by Guest Experience Manager

Dear Violet, Thank you for commenting about your extraordinary stay in El Embajador. We are delighted to know that you enjoyed your stay and that you enjoyed the hospitality of our team members. We hope you visit us again soon on your next trip to Santo Domingo!

About the El Embajador, a Royal Hideaway Hotel

Location Ave Sarasota 65, Santo Domingo, Distrito Nacional 10110

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change):

  • Dining venue(s)
  • Sauna
  • Spa

Property Features

El Embajador, a Royal Hideaway Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 26308 square feet (2444 square meters) and includes conference space. A casino, a sauna, and spa services are also featured at the luxury El Embajador, a Royal Hideaway Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of El Embajador, a Royal Hideaway Hotel was completed in 2017. Smoking is allowed in designated areas at this 5-star Santo Domingo resort.

  • 1 building
  • 298 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 3 bars or lounges
  • 26308 sq ft of conference space
  • 2444 sq m of conference space
  • Built in 1956
  • Casino
  • Bar by the pool
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Las Americas Intl. Airport (SDQ) (32.2 km / 20 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

El Embajador, a Royal Hideaway Hotel offers 298 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

El Jardin del Embajador - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner.

Cru Tapas & Wine Bar - This tapas bar specializes in Spanish cuisine and serves light fare only. Open daily.

Lobby Bar - This lobby lounge serves light fare only. Open daily.

Las Cotorras Garden Bar - This cocktail bar is located by the pool. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Spa Services

Bi Wellness & Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at El Embajador, a Royal Hideaway Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the Ecolab (3rd party expert - Global) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines.

  • Car recommended
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15 per person (approximately)
  • Airport shuttle fee: USD 50 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Embajador
  • Embajador
  • RENOVATED El Embajador Royal Hideaway Hotel Santo Domingo
  • Occidental El Embajador Hotel
  • Occidental El Embajador Hotel Santo Domingo
  • Occidental El Embajador Santo Domingo
  • Occidental Embajador
  • El Embajador Royal Hideaway Hotel Santo Domingo
  • El Embajador Royal Hideaway Hotel
  • El Embajador Royal Hideaway Santo Domingo
  • El Embajador Royal Hideaway
  • RENOVATED El Embajador Royal Hideaway Hotel
  • RENOVATED El Embajador Royal Hideaway Santo Domingo
  • RENOVATED El Embajador Royal Hideaway
  • RENOVATED El Embajador a Royal Hideaway Hotel
  • El Embajador a Royal Hideaway Hotel
  • Occidental El Embajador
  • Occidental El Embajador Santo Domingo
  • El Embajador, A Royal Hideaway
  • El Embajador, a Royal Hideaway Hotel Resort
  • El Embajador, a Royal Hideaway Hotel Santo Domingo
  • El Embajador, a Royal Hideaway Hotel Resort Santo Domingo

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.