City center stay
Within 3 miles (5 km) of this resort, you'll find Blue Mall and Agora Mall. Acropolis Center and Convention Center Ministry of Foreign Affairs are also within 2 miles (3 km).
This luxury resort features a casino, a full-service spa, and 2 restaurants. Traveling on business? Take advantage of the 5 conference rooms, business center, and airport shuttle. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.
Free WiFi, iPod docks
The 298 soundproofed guestrooms offer free WiFi and iPod docks. LED TVs come with cable channels, and other amenities include 24-hour room service and minibars.
Nov 21, 2019 by Patricia Santana Guest Experience Manager
Dear guest, We are pleased to have been able to meet your expectations during your stay at El Embajador, a Royal Hideaway Hotel. Thank you very much for taking the time to evaluate your visit. Regarding your comment about our lobby carpet, we greatly appreciate your opinion and we assure this will be taking into account for future considerations. However, we would like to inform you that the carpet where the piano is located, it was recently changed (september 15th). The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We hope to receive you again in the near future. We remain at your disposal, Best Regards,
Nov 7, 2019 by Patricia Santana Guest Experience Manager
Dear guest, We are pleased to have been able to meet your expectations during your stay at El Embajador, a Royal Hideaway Hotel. Thank you very much for taking the time to evaluate your visit. We hope to receive you again in the near future. We remain at your disposal, Best Regards,
Oct 1, 2019 by Patricia Santana Guest Experience Manager
Dear guest, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager
Mar 13, 2019 by Anais G. Peron Guest Experience Manager
Dear Mr. Edgar, Thanks for your evaluation and your comment. We would like to know what happened with the front desk staff and the security guard in order to solve this problem. Please send us an email with the details. We hope to see you soon with us at the hotel. We remain at your disposal, Best Regards Anais G. Peron Guest Experience Manager
Aug 11, 2017 by Jhomercy García Báez
Dear Rene, We would like to thank you for the lovely review you shared following your recent visit to El Embajador hotel and are delighted to read that we were able to match your holiday expectations. We look forward to have the opportunity to serve you again in the future. Kind Regards, Jhomercy García Báez Guest Experience Manager
Jan 6, 2017 by GEM
Dear Wilfredo, thank you for taking the time to review your stay with us. There's nothing better than reading your comment and learn that you had a lovely stay in our elegant property and appreciated our impeccable garden, new rooms and central location. Your kind words are our best reward and tool of motivation to continue offering high standards of service. We look forward to welcome you back soon. Sincerely. Montserrat Grifol - Guest Experience Manager
May 3, 2019 by Anais G. Peron Guest Experience Manager
Thanks for your evaluation! We hope to see you soon with us at the hotel. We remain at your disposal, Best Regards Anais G. Peron Guest Experience Manager
Apr 14, 2016 by Montserrat Grifol - Guest Experience Manager
Dear Guest, Thank you for taking the time to review our property. I am glad to hear that you enjoyed your stay with us and you were pampered with extraordinary staff service. We hope to welcome you back to the hotel in the near future.
Dec 17, 2015 by Guest Experience Manager
Dear Wilson, Thank you for choosing Hotel El Embajador for your recent visit to Santo Domingo. We are glad to know that you were pleased with our service and property. Comments like yours push us to keep excelling in our service for our guests. We hope you come back soon!
Sep 4, 2015 by Guest Experience Manager
Dear Violet, Thank you for commenting about your extraordinary stay in El Embajador. We are delighted to know that you enjoyed your stay and that you enjoyed the hospitality of our team members. We hope you visit us again soon on your next trip to Santo Domingo!
The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change):
El Embajador, a Royal Hideaway Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 26308 square feet (2444 square meters) and includes conference space. A casino, a sauna, and spa services are also featured at the luxury El Embajador, a Royal Hideaway Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of El Embajador, a Royal Hideaway Hotel was completed in 2017. Smoking is allowed in designated areas at this 5-star Santo Domingo resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
El Embajador, a Royal Hideaway Hotel offers 298 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
El Jardin del Embajador - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner.
Cru Tapas & Wine Bar - This tapas bar specializes in Spanish cuisine and serves light fare only. Open daily.
Lobby Bar - This lobby lounge serves light fare only. Open daily.
Las Cotorras Garden Bar - This cocktail bar is located by the pool. Open daily.
Late night fare is available from 24-hour room service.
Recreational amenities at the resort include an outdoor pool, a 24-hour health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bi Wellness & Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.
The spa is open select days. Guests under 12 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the Ecolab (3rd party expert - Global) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.