El Embajador, a Royal Hideaway Hotel

4.5-star property
Ave Sarasota 65, Santo Domingo, Distrito Nacional 1-855-201-7819
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3.7 out of 5
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See all 15 Travelocity Reviews

"The hotel has been remodel almost completely. There still some construction under way, but when finished it will be awesome. " More

By a verified traveler on Mon 07 Aug 2017

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Hotel Description

El Embajador, a Royal Hideaway Hotel puts you in the center of Santo Domingo, 3.6 km (2.2 mi) from Plaza de la Bandera and 3.7 km (2.3 mi) from Acropolis Center. Highlights at this resort include 2 restaurants, 2 bars/lounges, and a full-service spa.

You can enjoy LED TVs with cable channels, and all 298 rooms feature free WiFi, iPod docks, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium bedding and pillow menus invite a good night's rest. Additionally, separate bathtubs and showers, coffee/tea makers, and free bottled water are available.

A day of pampering at Bi Wellness & Spa can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, El Jardin del Embajador, serves international cuisine and is open for lunch and dinner. Cru Tapas & Wine Bar is the resort's own tapas bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour health club, sauna, and pool loungers. 26308 square feet (2444 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find a casino, free WiFi in public areas, and coffee/tea in a common area. Buffet breakfast is available daily. There's also the convenience of free self parking.

Attractions within a 15-minute drive of this 4.5-star Santo Domingo resort include National Palace and Centro Olimpico.

Executive Suite (Junior)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$116 per night

Junior Suite, Corner (Ambassador Level 1AD)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite, Corner (Ambassador Level)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Corner (Ambassador Level 3AD)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Corner (Ambassador Level 2+1)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Corner (Ambassador Level 1+1)

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Embajador ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0
4 out of 5

Good Location

Location: Some very good restaurants are walking distance from the hotel. The high end shopping at the Blue Mall connecting thru the JW Marriott its worth
The hotel has been remodel almost completely. There still some construction under way, but when finished it will be awesome.

Posted by , from San Juan, PR on Aug 7, 2017

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Comment from Hotel Management

Aug 11, 2017 by Jhomercy García Báez

Dear Rene, We would like to thank you for the lovely review you shared following your recent visit to El Embajador hotel and are delighted to read that we were able to match your holiday expectations. We look forward to have the opportunity to serve you again in the future. Kind Regards, Jhomercy García Báez Guest Experience Manager

5 out of 5

Great hotel for couples and families!

Pros: The location, and a good hotel to relax!
Cons: nothing!
Location: Is in the center of the city, close to the beach, restaurants, malls
A very quiet hotel, good food, near the beach, great pool!

Posted by , from Puerto Rico on Jan 4, 2017

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Comment from Hotel Management

Jan 6, 2017 by GEM

Dear Wilfredo, thank you for taking the time to review your stay with us. There's nothing better than reading your comment and learn that you had a lovely stay in our elegant property and appreciated our impeccable garden, new rooms and central location. Your kind words are our best reward and tool of motivation to continue offering high standards of service. We look forward to welcome you back soon. Sincerely. Montserrat Grifol - Guest Experience Manager

5 out of 5

Amazing place!

I recently attended a wedding here and decided to stay on premises. I was so amazed with the service and the grounds! The service was amazing from beginning to end, and although the rooms are dated they are still functional and the actual hotel grounds are breathtaking. Pros: The staff is wonderful, we attended a wedding on 7/16 at the Garden Tent and our server who's name was very unique (Fabri or Frauly) was very attentive. He came up to us with drinks and whatever we needed the entire night. The next day my family and I were at the pool and when he came in for his next shift he came up to us to say hello and even asked us if we needed anything (look for him at the restaurant near the pool in the evenings). Socrates at the front desk was also extremely helpful, he always made himself available and treated us respectfully. The grounds are a real big treat especially if you are a nature lover. The gardens are beautiful and since the hotel has been around for such a long time the TREES!! OMG the TREES!! they are gorgeous. They are old and very well kept. They even have a habitat of parakeets in this beautiful tree in the front of the hotel. Cons: the rooms are not the nicest but still very functional and the breakfast buffet is not worth the price unless its already included in your stay. All in all, this hotel was more than anything I expected. I can't wait to go back!!

Posted by , from New York, NY on Jul 25, 2016

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Comment from Hotel Management

by GEM

Dear Steffanie, Thank you for sharing your experience with other travelers and recommending El Embajador. We hope to welcome you back to the hotel in the near future. Sincerely. Montserrat Grifol - Guest Experience Manager.

5 out of 5

Really good

Pros: Staff
Cons: Hot water ☺️
Location: Very convinient, close to anything
Excellent staff, great food, beautiful decoration, the best choice for events and vacations, my family and I had an amazing stay, coming back soon, for a longer stay. Gardens are incredible, service couldn't be better, the spa is amazing, the girls treated me as a celebrity.

Posted by on Apr 5, 2016

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Comment from Hotel Management

Apr 14, 2016 by Montserrat Grifol - Guest Experience Manager

Dear Guest, Thank you for taking the time to review our property. I am glad to hear that you enjoyed your stay with us and you were pampered with extraordinary staff service. We hope to welcome you back to the hotel in the near future.

5 out of 5

Nice hotel close to everything

Nice staff and confortable rooms. The housekeeping are nice and helpful they twice a day my room.

Posted by , from naples, fl on Dec 15, 2015

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Comment from Hotel Management

Dec 17, 2015 by Guest Experience Manager

Dear Wilson, Thank you for choosing Hotel El Embajador for your recent visit to Santo Domingo. We are glad to know that you were pleased with our service and property. Comments like yours push us to keep excelling in our service for our guests. We hope you come back soon!

5 out of 5

Extraordinary

They were very understanding. The room service exelentisimoooooo.

Posted by , from New York City on Aug 31, 2015

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Comment from Hotel Management

Sep 4, 2015 by Guest Experience Manager

Dear Violet, Thank you for commenting about your extraordinary stay in El Embajador. We are delighted to know that you enjoyed your stay and that you enjoyed the hospitality of our team members. We hope you visit us again soon on your next trip to Santo Domingo!

5 out of 5

Great Service and Great People

Very Satisfied with the service and the people were nice.

Posted by , from New York, NY on Aug 5, 2013

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Comment from Hotel Management

Apr 4, 2015 by Laura

Dear guest, Thank you a lot for your comments, it is a pleasure with people like you. Hope to see you pretty soon in our hotel. Best regards,

2 out of 5

Amazing staff; however not so amazing accomidations

Pros: great staff
Cons: Noisy
I stayed for 5 days. The staff was amazing, and very helpful; however the room itself was very poor. There was mold in the bathroom on the walls, dust everywhere, and the bed/pillows were extremely uncomfortable. The one night I ate a salad in the restaraunt and became terribly ill.

Posted by , from Sioux City, IA, USA on Nov 27, 2012

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1 out of 5

Don't stay at Embajador

Pros: Close restaurants
The hotel did not have the room ready eventhough I arrived well after the check-in time. They kept me waiting for almost two hours. Beds were unconfortable. Qualiry of the rooms very poor.

Posted by , from Washington DC on Feb 7, 2011

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4 out of 5

Excellent hotel

We had a death in our family and stayed at El Embajador Hotel for couple a days to attend the funeral services. We staff was very professional, respectful, caring and may our stay a comfortable. The rooms are a little outdated but comfortable and spacious. From their amenities the pool will top it all, I believe is the best pool in the area hotels. The gym will need some expansion but must of their customers do not use it anyway. El embajador was a jewel hotel in his glory days. Today, it is a marvelous hotel for business man as well as for family stay. I previously stayed in one of its competition and the stayed was not so pleasant as I was there with my family and lobby was overwhelmed with ladies in the solicitation business. I would highly recommend this hotel.

Posted by on Jan 22, 2011

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About the El Embajador, a Royal Hideaway Hotel

Location Ave Sarasota 65, Santo Domingo, Distrito Nacional 10110

Property Features

El Embajador, a Royal Hideaway Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this resort measures 26308 square feet (2444 square meters) and includes conference space. A casino, a sauna, and spa services are also featured at the business-friendly El Embajador, a Royal Hideaway Hotel. Free self parking is available. A complete renovation of El Embajador, a Royal Hideaway Hotel was completed in 2017. Smoking is allowed in designated areas at this 4.5-star Santo Domingo resort.

  • 1 building
  • 298 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 14 conference rooms
  • 26308 sq ft of conference space
  • 2444 sq m of conference space
  • Built in 1956
  • Casino
  • Bar by the pool
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Santo Domingo (SDQ-Las Americas Intl.) (35 km / 21.7 mi)
  • Parking: Free self parking

Room Amenities

El Embajador, a Royal Hideaway Hotel offers 298 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels, video-game consoles, and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

El Jardin del Embajador - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

Los Porches - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Cru Tapas & Wine Bar - This tapas bar specializes in Spanish cuisine and serves light fare only. Open daily.

Lobby Bar - This lobby lounge serves light fare only. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

A 24-hour health club and outdoor pool provide recreation.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Spa Services

Enter the world of Bi Wellness & Spa, a place to discover the most unique sensations, where the mind, body, and spirit can live the most pleasant and extraordinary experiences. Guests can enjoy the exquisite range of products made from the very best extracts of Mother Nature, in combination with exceptional rituals and massages to attain a distinctive and lasting well-being.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40.00 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Embajador
  • Embajador
  • Occidental El Embajador
  • Occidental El Embajador Hotel
  • Occidental El Embajador Hotel Santo Domingo
  • Occidental El Embajador Santo Domingo
  • Occidental Embajador
  • El Embajador Royal Hideaway Hotel Santo Domingo
  • El Embajador Royal Hideaway Hotel
  • El Embajador Royal Hideaway Santo Domingo
  • El Embajador Royal Hideaway
  • El Embajador a Royal Hideaway Hotel

You should know

  • El Embajador, a Royal Hideaway Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations