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Dominican Fiesta Hotel & Casino

4-star property
Av Anacaona 101, Esquina Cibao Oeste, Santo Domingo, Distrito Nacional 1-855-201-7819
3.8 out of 5
Good!
See all 13 travelocity Reviews

"Average! need to improve on early check in for guests and check out process. Too many moving parts and it should be simple as abc. " More

By a verified traveler on Sat 18 Sep 2021

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Hotel Description

4-star family-friendly hotel near Plaza de la Bandera, connected to the convention center

City center retreat

Your stay at this Los Cacicazgos hotel places you within 2 miles (3 km) of Plaza de la Bandera and Santo Domingo Country Club. Jardin Botanico Nacional and Agora Mall are also within 6 miles (10 km).

Casino, health club

A casino, 2 restaurants, and 2 outdoor pools are all featured at this hotel. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Enjoy the 7 outdoor tennis courts and perks like free self parking and free WiFi.

Free WiFi, comfy beds

The 298 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include iPod docks, 24-hour room service, and flat-screen TVs with cable channels.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$71* Per night/room Jan 23 - Jan 24

Deluxe Single Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Single Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Dominican Fiesta Hotel & Casino ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dominican Fiesta Hotel & Casino

Everyone (4) Couples (2) Family (6)
2 out of 5
This property is in really really bad condition, this hotel is to old, the carpet are in very bad condition and smell really bad. the service is OK but the hotel is very old and in bad condition.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 22, 2021 by Leandro Tajes - Director General

Dear Mr. Miguel F. Thanks for take a time to share your opinion. We are sorry to hear that there were aspects of our establishment that did not show our renowned hospitality, thanks to your opinion we can now create improvement strategies aimed at satisfaction. Best Regards.

3 out of 5
Average! need to improve on early check in for guests and check out process. Too many moving parts and it should be simple as abc.

Posted by on Sep 18, 2021

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Comment from Hotel Management

Sep 20, 2021 by Leandro Tajes - Director General

Dear Mr. Adam, We are grateful to you for valuing our services, now we have the opportunity to know our areas of improvement and focus our efforts on improvement strategies. Best regards.

5 out of 5
Lobby and the pool area were great also hotel neighborhood is uniquely quiet and clean

Posted by on Sep 1, 2021

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Comment from Hotel Management

Sep 1, 2021 by Leandro Tajes - Director General

Dear Richemond, Thank you for taking your time to write a review about the hotel. It´s a pleasure to know you were able to enjoy your stay with us. Best regards

2 out of 5

Posted by on Aug 1, 2021

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3 out of 5
Me gusto mucho el servicio de los empleados, front desk , maleteros el bartender del lobby fue muy amable y prepara bebidas muy ricas los precios del bar y restaurante razonables, pero las habitaciones están en muy mal estado el baño viejo y oxidado, me cambiaron de habitación pero todavia muy viejo el mobiliario, la alfombra de las habitaciones y pasillos están súper viejas sucios manchadas y desprenden un olor muy desagradable aojo y humedad, tiene humidificadores en todos los pasillos, realmente me sentí con que el aire que respiraba no era sano, no volvería a ese hotel a menos que renovaran todos los pisos, el desayuno es bueno y variado

Posted by on Feb 26, 2021

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Comment from Hotel Management

Feb 26, 2021 by Leandro Tajes - Director Gerenal

Estimado huésped, Lamentamos sinceramente no haber estado a la altura de sus expectativas en esta ocasión. Realmente apreciamos cada uno de sus comentarios detallados. Puede estar seguro de que tomamos nota de todos ellos. Trabajaremos para mejorar. Sin embargo, es un placer saber que pudo disfrutar de nuestro desayuno y del servicio de nuestro staff. Saludos Cordiales!

5 out of 5
nice place to stay love it santo domingo greatvplace

Posted by on Dec 16, 2020

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Comment from Hotel Management

Dec 16, 2020 by Leandro Tajes - Director Gerenal

Dear Guest, Thank you very much for taking your time to write a review about your stay. It´s a pleasure to know you were able to enjoy our services. Best regards

5 out of 5
I liked the staff and the overall cleanliness. Very accommodating. Only issue is my bathroom door was broken.

Posted by , from New York, new york on Feb 5, 2020

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Comment from Hotel Management

Feb 5, 2020 by Leandro Tajes - General Manager

Dear Mrs. Henria, Thank you for the time taking to share your experience with us. We are glad to know that you enjoyed the friendliness of our staff and the cleanliness of our facilities. We lament the situation you are reporting us, we will be working hard to improve our services and facilities. Best regards,

5 out of 5
Had a great time everyone was so polite, kind, place was clean and always someone to talk to ! Great service

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Leandro Tajes - General Manager

Dear Guest, We are delighted to know you enjoyed your stay with us and that you enjoy the service of our staff. We hope to see you back soon. Thank you for taking your time to rate us with five stars! Best regards

4 out of 5
Room service was terrible, takes long time, if you really hungry you will die

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Leandro Tajes, General Manager

Dear guest, Thank you very much for sharing your experience in our hotel and contributing to the constant improvement of our service. We apologize if you felt uncomfortable by the issue related to the room service, please take into consideration this situation is not part of our standards; please note that the correct corrective actions were taken in order to avoid similar situations in the future. On behalf of our entire team, we would like to apologize again and we hope that you will honor us a second chance to serve you again in our property and change your impressions about our services, it will be a pleasure to welcome you again. Best Regards, Warmest regards,

2 out of 5
If a friend comes to see me and not staying in the hotel they charged me 45 us dollars for that i never heard such things

Posted by on Aug 21, 2019

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About the Dominican Fiesta Hotel & Casino

Location Av Anacaona 101, Esquina Cibao Oeste, Santo Domingo, Distrito Nacional 10210

Property Features

Dominican Fiesta Hotel & Casino offers its guests 2 outdoor swimming pools, outdoor tennis courts, a health club, and a spa tub. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 18098 square feet (1681 square meters) and includes a conference center. A casino, a children's pool, and a sauna are also featured at the family-friendly Dominican Fiesta Hotel & Casino. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. The property offers extended parking privileges. Smoking is allowed in designated areas at this 4-star Santo Domingo hotel.

  • 1 building
  • 298 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 18098 sq ft of conference space
  • 1681 sq m of conference space
  • Built in 1976
  • Casino
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Dominican Fiesta Hotel & Casino offers 298 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Memory foam beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

El Mercado - This buffet restaurant serves breakfast, lunch, and dinner.

La Azotea - This restaurant serves breakfast only. Open daily.

Lobby Bar - Onsite lobby lounge. Open daily.

La Azotea Bar - Onsite rooftop bar. Open daily.

Pool Bar - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Volleyball on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Dominican Fiesta Hotel & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.