"Amazing experience for my first time staying in the hotel, everything from the premium room I booked on the 7th floor to the staff, to the delicious r ... " More

By a verified traveler on Wed 29 Mar 2017

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Hotel Description

Barceló Santo Domingo puts you in the center of Santo Domingo, 1.8 km (1.1 mi) from National Palace and 2 km (1.2 mi) from Centro Olimpico. Highlights at this hotel include 2 restaurants, a casino, and an outdoor swimming pool.

You can enjoy WiFi, cable TV, and coffee/tea makers, featured in all 217 rooms. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Minibars, free newspapers, and safes are also available.

A day of pampering can include massages, facials, and mani/pedis. The restaurant, Kyoto, is open for lunch and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the nightclub and fitness center. Conference space and a business center are among the business amenities offered. Additionally, you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free valet parking.

This 3.5-star Downtown Santo Domingo hotel is 3.6 km (2.2 mi) from Alcazar de Colon and 3.6 km (2.2 mi) from Parque Colon.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$82 per night

Superior Room (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room (Superior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Santo Domingo ratings based on 25 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
5 out of 5

Awesome!

Pros: Everything
Cons: Nothing
Location: Central location next to many landmarks and metro stop
Amazing experience for my first time staying in the hotel, everything from the premium room I booked on the 7th floor to the staff, to the delicious room service at affordable prices. I love it here and will definitely be back. Joel from the lobby area who checked me out was super helpful in answering all my questions as well.

Posted by on Mar 29, 2017

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Comment from Hotel Management

Apr 5, 2017 by Departamento Comercial

Dear Customer, Many thanks for your comments and your kind words, We are very pleased to know that you have a wonderful stay with us and that our personnel covered your needs at every moment, without any doubt we will extend your congratulations to the team members. Thank you again for consider our hotel as you home and we hope to have you here again with us and always serve you with professionalism and respect. If there is any other aspect that we could colaborated with you, please do not hesitate to contact us, Kind Regards, Cesarina Rizik

2 out of 5

Dirty..Room not ready

Check in at the Barcelo at Santo Domingo. got to the room and it was dirty..after a long trip all we wanted was shower and crash...well it didn't happen the room was not ready had to wait for another 30 minutes to get a room with two twin beds.. imagine that our first day on vacation and we get two twin beds..it was very uncomfortable the only thing the hotel offer us was free WiFi. and only for one person very dissatisfied I'm not the one to take time and write review but this time I made an exception .Hotel Manager try to make it better the next day but it was to late the impression of the Hotel was destroyed by our first experience..

Posted by , from Georgia on May 13, 2016

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Comment from Hotel Management

May 18, 2016 by sdh

Dear Guest, Thank you for taking the time to share your experience with other travelers. We apologize for the inconvenience during your stay with us. We regret any misunderstanding occurred with the staff. Our team is able to offer a high standard of service to all our customers. We hope to have the opportunity to serve you on another occasion and provide a wonderful experience. Best regards, César Güílamo

1 out of 5

Horrible on vacation

Pros: Dissent buffet
Cons: Everything else,staff not very friendly
Location: Better food at vendor right outside
Trying to make money on every thing you do, charge you to bring guest to your room with no all inclusive

Posted by , from new york on Sep 11, 2015

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Comment from Hotel Management

Sep 16, 2015 by cm.santodomingo@barcelo.com

Dear Donte: Thank you for staying with us. We apologize for the inconvenience but the guest can't go up to the room. It’s USD50.00 extra. Sorry again. We hope to have the opportunity to serve you again. Regards,

5 out of 5

Awesome. Disregard the negative reviews

Not sure why the bad reviews the resort was awesome! I had a great time and would recommend the resort to anyone I know. There is a room for your budget a whether be the gardens units, presidential suites or the main building. I had the opportunity to stay in the vip and presidential units and they modern and very clean. The beach was private and very European! I enjoyed everything about this place. I'm sure there is something in of the restaurants for everyone . The staff is great I'm not very fluent in Spanish but, I do know a little and had no problem. The staff and management is very nice/friendly. The resort offers a lot of entertainment although, I decided to go into the colonial zone to enjoy the local nightlife. There is definitely something for everyone. I would recommend the property to everyone. I also put a few pics on Instagram #hamacasuites

Posted by , from New York, NY, USA on Mar 14, 2013

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4 out of 5

I am very grateful to have been stayed there!

Pros: Close restaurants, the food was good specially the breakfast!!!, the best thing that this hotel has is the people
Cons: No free Internet
I stayed at the hotel january 14 to 22. I check in a little bit sick with the flue. All the personal treat me excellent. One day a waiter brought tea and other day a waitress did the same. They give me very good attention and treat in a kindness way. The security guys that are at the entrance all the time showed concern about my health. Because I was most of the time inside my room I tried the food and was great. Also at the laundry they did an excellent job with a Armani Jacket that I send to clean and a for a cheap price. The pool was great but the gym needs a little improvement regarding to the weights. The person in charge of the gym was very kind. At the counter the guys where very professional and the check out was quick. The room was cleaned very acceptable. i wish the internet was free of at least cheaper then $45.00 a week. Could be free at the lobby for example. The best thing that this Hotel has is the personal tgat works there!!! For sure I will stay again in my next trip definitely that will be in a couple of month. HR Room 301

Posted by , from Puerto Rico on Jan 25, 2013

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1 out of 5

This hotel staff is not that friendly.

Cons: No free Internet, Noisy, Poor breakfast
The room air conditioning was very poor. I call the recePtionist and they were very rude. The hall way area was not clean full of dust from a recent construction. They want tO charge you for everything even water. NO free Internet very pricesy

Posted by , from New York, NY, USA on Jul 27, 2012

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5 out of 5

This hotel was peaceful

Pros: Quiet
Cons: No free Internet
I liked everything about the hotel. I wish internet was free. All the employees were very professional, respectful and helped me with everything i needed. I'm glad they spoke english, because my spanish is not good.

Posted by , from Columbus, OH, USA on Jun 28, 2012

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3 out of 5

Unacceptable staff

Cons: Nothing close, No free Internet
Staff in the bar and the pool area were rude and I had to almost beg for service. Just the opposite in the restaurant and the backery. The staff there were very friendly with excellent service. Internet is $10US a day. Do not believe the advertisement that the hotel is within walking distance of nightlife and restaurants. Very unsafe to leave the hotel at night or day walking.

Posted by , from USA on May 3, 2012

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1 out of 5

THIS HOTEL IS A DUMP

Pros: beach is ok
Cons: Nothing close, No free Internet, Poor breakfast, unfriendly staff
this hotel is a dump, the room was awful, bad smell maybe due to humidity, $25.00 for internet service for 6 days $50 for using a hammock bed, at the beach, service is poor, no one at the tennis court to supply rackets or any assisstance, lack of personnell.

Posted by , from Houston, TX, USA on Mar 20, 2012

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4 out of 5

Great Value

Pros: Free breakfast, great value, in room safe, free stocked mini bar, brand new suites
Cons: No free Internet, needs more beach chairs
The room and resort was fantastic for the money. The food was great in the a la carte restaurants and was decent at the buffet as well. The service could have have been better. It did take a couple of hours to check in and we did wait in several lines for about 20 minutes to make restaurant reservations but the good out weighed the bad. We stayed in the presidential suites and they were amazing. Management organization was lacking which trickled down to the rest of the service, but all in all it was a fantastic value and experience. The beach was beautiful, but make sure you secure your beach chairs, they go fast. Also on the website the Hamaca Resort is listed three times. It's actually one big resort divided into sections. The Hamaca Presidential Suites are the very best and newest. If you are the type to roll with the punches and relax in a great setting, this place is for you. If you like to complain about the little things, you should pay more and get more.

Posted by , from Gasport NY on Jan 31, 2012

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Property Features

Barceló Santo Domingo offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee. There's an onsite business center. There are 8 meeting rooms available. A casino, a nightclub, and spa services are also featured at the business-friendly Barceló Santo Domingo. Free self parking and valet parking are available.

  • 1 building
  • 217 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Casino
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator

Family Friendly Amenities

  • Family Hotel
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Santo Domingo (SDQ-Las Americas Intl.) (28.9 km / 17.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Barceló Santo Domingo offers 217 air-conditioned accommodations with minibars and safes. Cable television is provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless high-speed Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Kyoto - This restaurant serves lunch and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Spa Services

  • Manicures and pedicures
  • Massages
  • Facial treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 years old and younger stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at Barceló Santo Domingo

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

The hotel advises that guests will not permitted to check-in without a valid credit card or cash deposit for incidentals and damages.

  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16 per person (approximately)
  • Fee for in-room wireless Internet: USD 12 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Hotel Lina
  • Barceló Hotel Santo Domingo
  • Barceló Santo Domingo
  • Barcelo Santo Domingo Hotel Santo Domingo
  • Hotel Lina Santo Domingo
  • Barceló Santo Domingo Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 1 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

Complimentary Glass of Wine Promotion
Book a stay in a "Superior" or "Superior Club Premium" room category for travel anytime and receive the following:

  • Glass of house wine per adult daily at lunch and dinner when purchasing meals at the hotel
Valid only for adults in the reservation. Must book a "Superior" or "Superior Club Premium" room category to qualify. Offer is valid anytime, subject to availability. Other restrictions may apply.