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4.4 out of 5

"Property was very nice and room was very clean. The breakfast was very good. I would stay here again. " More

By a verified traveler on Sat 17 Jul 2021

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Hotel Description

West Des Moines guestrooms with free WiFi

In West Des Moines

A stay at this hotel places you within half a mile (1 km) of Jordan Creek Town Center and 3 miles (5 km) of West Glen Town Center. UnityPoint Health - Methodist West Hospital and MercyOne Mills Civic Express Care are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communication)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$123* Per night/room Oct 23 - Oct 24

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Communication)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel

Everyone (9) Couples (3) Family (1)
5 out of 5

Posted by , from wilmington on Jun 20, 2022

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5 out of 5

Posted by on Feb 12, 2022

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5 out of 5

Posted by on Jan 15, 2022

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5 out of 5

Posted by on Jul 26, 2021

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5 out of 5
Property was very nice and room was very clean. The breakfast was very good. I would stay here again.

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 18, 2021 by Holiday Inn Express

Thank you so much for the 5 out of 5! We hope to have you back soon!

3 out of 5
The property was nice, the staff weren’t all that friendly except for the few housekeeping staff I saw. Breakfast again was so-so. They were slow to refill food and again the pancake station was not in use at either property.

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 17, 2021 by Holiday Inn Express

Thank you for the 3 out of 5.

4 out of 5
The area.

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 5, 2021 by Holiday Inn Express

Thank you for the 4 out of 5!

1 out of 5

Posted by on Aug 17, 2020

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Comment from Hotel Management

Aug 17, 2020 by Stephany Gremmer

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Stephany Gremmer General Manager

4 out of 5

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 4, 2020 by Stephany

Thank you for taking the time out of your day to give us your feedback. We hope to welcome you back again soon. Stephany Gremmer General Manager

5 out of 5
Check in was friendly and effortless. The room was clean and very spacious. The bathroom was spacious and the shower was great and didn’t feel like one of those cramped hotel showers. Overall a great experience and would definitely return and recommend to friends!

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 17, 2020 by Luke

Katlyn, Thank you so much for all the kind words about your stay. We hope to have you back any time you're visiting the area!

About the Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel

Location 240 Jordan Creek Pkwy, West Des Moines, IA 50266

Property Features

Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel also features coffee/tea in a common area, laundry facilities, and an elevator. Free self parking is available. This West Des Moines hotel is smoke free.

  • 99 guestrooms or units
  • 4 levels
  • Built in 2018
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel offers 99 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express West Moines Jordan Creek Hotel
  • Holiday Inn Express West Moines Jordan Creek Hotel
  • Holiday Inn Express West Moines Jordan Creek West Des Moines
  • Holiday Inn Express West Moines Jordan Creek
  • Holiday Inn Express Suites West Des Moines Jordan Creek
  • Holiday Inn Express West Moines Jordan Creek Hotel
  • Holiday Inn Express West Moines Jordan Creek West Des Moines
  • Holiday Inn Express West Moines Jordan Creek
  • Holiday Inn Express Suites West Des Moines Jordan Creek

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.