For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Hotel was quiet and clean. The title of my review about sums it up. There's a nice area outside the bathroom with a counter and good lighting for make
...
"
More
You'll find Clive Aquatic Center and Valley West Mall within 2 miles (3 km) of this hotel. Mercy Medical Center West Lakes and Living History Farms are also within 2 miles (3 km).
Business services
This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.
Free WiFi, cable TV
Along with free WiFi, the 285 guestrooms offer room service and cable TV. Coffee/tea makers, down comforters, and free weekday newspapers are also available.
Sheraton West Des Moines Hotel ratings based on 34 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Sheraton West Des Moines Hotel
Everyone (4)Family (1)
5 out of 5
Posted by a verified traveler on Aug 11, 2019
Was this review helpful to you?
Comment from Hotel Management
Aug 12, 2019
by Laura 2110
5 out of 5 …. Thank you!!
3 out of 5
room not very clean hair in bathroom. Disappointing for the money
Posted by a verified traveler on Jun 23, 2019
Was this review helpful to you?
4 out of 5
Posted by a verified traveler on Apr 30, 2019
Was this review helpful to you?
2 out of 5
Kids only...
We would not stay here again. We were in town for business and there were children running the halls screaming. Police were brought in to try and “control” the kids ages 5-15. When we called the desk their only suggestion was to wait until 11pm for quiet hours. We asked for a discount/refund and management said they would not give us a refund bc we booked thru travelocity. In addition the toilet had a high pitched noise that matienence came and “fixed” and the continued to wake us up both nights. When we reported this management said it had been taken care of when clearly it had not. Don’t ever stay here if you are wanting to sleep or relax after your day. Terrible experience, and disappointed to find that booking thru Travelocity means no refund in this case.
Posted by a verified traveler on Jun 25, 2018
Was this review helpful to you?
4 out of 5
Great location- great beds- great towsls
Hotel was quiet and clean. The title of my review about sums it up. There's a nice area outside the bathroom with a counter and good lighting for makeup/getting ready. Shower is good. Plenty of hot water. check-in staff was courteous. No complaints!
Posted by Renae, from i used to live in Clive! on May 3, 2016
Was this review helpful to you?
4 out of 5
Great hotel!
I found this hotel to have nice amenities: computers in the lobby, good meeting room space, nice guest rooms. I was without a car for two days there attending a convention, and it was no problem to walk to many nearby restaurants. Also, the hotel has a shuttle to take you to nearby places including a major shopping mall.
Posted by fauxpas on Jul 5, 2013
Was this review helpful to you?
Comment from Hotel Management
Jan 10, 2015
by Jeff
Dear fauxpas,
Thank you for the great review of your recent stay. I am glad to know you enjoyed both the hotel and the area. We will hope to see you again during your next visit to Des Moines!
5 out of 5
Great stay
Pros:Quiet
Very nice room. The bed was excellent, not to soft, not to hard. The hotel was very quiet. Loved the waterfall right outside our room.
Posted by NebraskaFan, from Nebraska on Dec 11, 2012
Was this review helpful to you?
3 out of 5
Hotel staff was rude and generally not helpful.
Pros:Close restaurants, Quiet
Cons:No free Internet
I left my cell phone charger in the room, so called the hotel the night I left to ask the hotel staff to hold the item for me. The desk staff told me they would have the cleaning staff call me back. No return call that evening, the following morning, or into the following afternoon. As I was driving back through Des Moines the following day, I stopped by the hotel to pick up the charger and the staff told me that I would have to wait up to an hour for someone to assist me as all the cleaning staff were already working on other projects. They said I would not have had to wait if I had called ahead. I informed them that I had called ahead the evening before and they told me theat the cleaning staff had all gone home by the time I called. I asked if the desk staff would know this, and they confirmed that reception personnel know what time the cleaning staff leave for the day. I then asked why the reception staff would tell me that the staff would call me back if they knew they were already gone for the night. I also aslked why the staff was not given my information to call me the following morning when they arrived. The manager had no answer for these questions, and again rudely informed me that had I called ahead that they could have been better prepared for me. They then could not find my charger, but offered to have me look through other left chargers to see if one would work. I was surprised that they wanted me to take someone elses charger, so I said "no thank you, I will buy a replacement" and left the hotel. Overall it was a nice facility, but the staff needs intensive customer service training.
Posted by NativeGolfer, from Colorado, USA on Sep 27, 2012
Was this review helpful to you?
4 out of 5
Very clean and friendly staff
Pros:Quiet
I am never sure what I will find when I book a hotel without seeing it first, but had to travel to Des Moines for a funeral and did not want to take the chance I would not have a room for the night. My husband and I flew in late to Des Moines and arrived at the hotel close to midnight. Check in went very smoothly. The room smelled clean and the bed was very comfortable. I would recommend this hotel and would stay if I would visit Des Moines again in the future.
Posted by smumau78, from Milwaukee, WI, USA on Jun 15, 2012
Was this review helpful to you?
4 out of 5
Met our needs
Pros:Quiet
Cons:no free breakfast
Hotel was located in the part of town we needed. Hotel staff was very helpful. When we arrived, the tub was draining slowly. The situation was corrected right away. Even though the hotel seemed full of kids, our room was nice and quiet.
Posted by VisitFandF, from Tulsa, OK, USA on Jun 13, 2012
Sheraton West Des Moines Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 23,000 square feet (2 square meters) and includes conference space. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly Sheraton West Des Moines Hotel. A roundtrip airport shuttle (available on request) is available for a fee. For a fee, parking is available. This 3.5-star West Des Moines hotel is smoke free.
285 guestrooms or units
10 levels
23,000 sq ft of conference space
2 sq m of conference space
Dining venue
Bar or lounge
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Terrace
Gift shop
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Laundry facilities
Refrigerator (on request)
Microwave (on request)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Des Moines, IA (DSM-Des Moines Intl.) (18.7 km / 11.6 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Sheraton West Des Moines Hotel offers 285 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. Televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This West Des Moines hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Microwaves and refrigerators can be requested. Housekeeping is provided daily.
Bathrooms are partially open
In-room dining (limited hours)
Cable channels
Premium channels
Movies for purchase
Refrigerator available
Microwave available
Coffee maker
Down blanket
Shower and tub combination
Housekeeping (daily)
Weekday newspapers (free)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Iron and ironing board
Climate control (air conditioning)
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily.
Sheraton West Des Moines Hotel has a restaurant on site.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Hiking/biking trails nearby
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is 21
Special check-in instructions:
Airport shuttle service is available on request from 7:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to get details.
Airport shuttle service is offered on request from 7:00 AM to 10:00 PM. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Cribs (infant beds) are not available.
Pets
Pets: USD 50 per accommodation, per stay
Weight limit: 50 lbs
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Service animals exempt from fees/restrictions
Debit cards not accepted
No cribs (infant beds) available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: USD 14 per person (approximately)
Airport shuttle fee: USD 10 (one-way)
Self parking fee: USD 10.00 per day
Pet fee: USD 50 per accommodation, per stay
An in-room refrigerator is available for an additional fee
An in-room microwave is available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Sheraton West Moines
Sheraton West Moines Hotel
Sheraton West Des Moines
West Des Moines Sheraton
Sheraton West Des Moines
Sheraton West Des Moines Hotel Hotel
Sheraton West Des Moines Hotel West Des Moines
Sheraton West Des Moines Hotel Hotel West Des Moines
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
