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Extended Stay America - Cleveland - Westlake

2.5-star property
30360 Clemens Rd, Westlake, OH 1-855-201-7819

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3.3 out of 5
See all 12 Travelocity Reviews

"this was the nicest hotel i have stayed in, for the price. " More

By a verified traveler on Wed 27 Jul 2016

Points Of Interest

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Hotel Description

Hotel near Crocker Park in Westlake

In Westlake

You'll find Crocker Park and Lake Erie within 3 miles (5 km) of this hotel. Lake Erie Nature & Science Center and Huntington Beach are also within 3 miles (5 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 73 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, DVD players, and coffee/tea makers. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$54* Per night/room Nov 11 - Nov 12

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America - Cleveland - Westlake ratings based on 12 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America - Cleveland - Westlake

Everyone (8) Couples (1) Family (2)
5 out of 5
I just liked that they would help you with all your needs

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 27, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management

4 out of 5

Posted by on Aug 13, 2019

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5 out of 5

Posted by on May 14, 2019

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3 out of 5
Very dreary and tired. Nothing special. Good location Front desk clerk kind of scary, hard to understand.

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 16, 2019 by Hotel Management

Thank you for being our guest. Although you like our location and had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management

5 out of 5
Very nice front desk receptionist. He also did well by encouraging to me come back and helpful in providing kitchen items for use during stay. Deluxe suite really was deluxe and the room was great and clean!

Posted by on Dec 30, 2018

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Comment from Hotel Management

Dec 31, 2018 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know you were so impressed with our courteous associates and also loved your accommodations. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management

1 out of 5
This place was ghetto city! The guy at the front desk was very rude and the room was the worst one I ever stayed in...ever!

Posted by on Jun 28, 2018

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Comment from Hotel Management

Jun 29, 2018 by Hotel Management

Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management

1 out of 5

Stayed at hotel for Luke Bryan Concert

Pros: Nothing
Cons: Everything
Location: Luke Bryan Concert at Progressive Stadium
Staff was very unprofessional. No pillows, sheets or blankets for the extra hide away bed. Both beds were very uncomfortable. The room smelled of smoke and marijuana. The refridgerator smelled of mildew. The bathtub had soap scum. The concierage made me bring my own moving cart up rather than bringing it up for me. And the coffee was terrible. I would not recommend this particular hotel to anybody!!!! I have stayed in other Extended Stay America hotels and they were very nice. This particular hotel's management was just absolute horrible!

Posted by , from Detroit, Mi on Jul 18, 2017

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Comment from Hotel Management

Jul 20, 2017 by General Manager

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

5 out of 5

driving through

Pros: up to date and clean, inside and out.
Location: close to good dining.
this was the nicest hotel i have stayed in, for the price.

Posted by , from houston on Jul 27, 2016

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1 out of 5

gross

Pros: nothing
Cons: clean the rooms
I checked into the hotel and was given a room. upon getting into the room I did an cleanliness overview. my initial first opinion was that it did look relatively clean until I went into the bathroom. It looked like the sink hadn't even been cleaned and clearly had someone else's hair still inhabiting the sink. I was so grossed out I grabbed my bag and went right back downstairs to check out. they offered me another but after that first impression I wasn't taking my chances. I went down the street to another hotel that was clean.

Posted by on Dec 7, 2015

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3 out of 5

OK for the price

Pros: Travelocity
Cons: cleanliness of bathroom
Location: Easy access to major freeway to zoo, aquarium, sports arenas, Playhouse Square just 15-20 minutes away, restaurants and grocery stores within 1-2 mile
This facility was OK for the price . . . nothing fancy, staff was nice but spread too thin - the guy at the front desk had to meet other needs elsewhere in the building and was not available to check out - had to wait 15 minutes. Breakfast convenient but limited- appreciated that coffee was made available after breakfast closed. Room was comfortable and had a kitchen - nice if you need to stay more than one night. Close to grocery stores and wide price range of restaurants. However, bathroom was not clean and I really like a clean bathroom when I travel.

Posted by , from Detroit MI on Jun 23, 2015

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About the Extended Stay America - Cleveland - Westlake

Location 30360 Clemens Rd, Westlake, OH 44145

Property Features

Free breakfast is served daily. Public spaces have free WiFi. A fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Extended Stay America - Cleveland - Westlake. Self parking is free. This Westlake hotel is smoke free.

  • 73 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cleveland, OH (CLE-Hopkins Intl.) (22.7 km / 14.1 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Cleveland - Westlake offers 73 air-conditioned accommodations with DVD players and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay), plus a one-time cleaning fee of USD 25
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay) plus USD 25 one-time cleaning fee
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Cleveland Hotel Westlake
  • Extended Stay America Cleveland Westlake
  • Extended Stay America Westlake
  • Extended Stay America - Cleveland - Westlake Ohio
  • Extended Stay Westlake
  • Westlake Extended Stay
  • Extended Stay America Cleveland Westlake Hotel
  • Extended Stay America Cleveland Hotel
  • Extended Stay America Cleveland
  • Extended Stay America - Cleveland - Westlake Hotel
  • Extended Stay America - Cleveland - Westlake Westlake
  • Extended Stay America - Cleveland - Westlake Hotel Westlake

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.