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"Hotel looks like a bigno-tell motel. Cleaning staff didn't bother to clean the bathtub. Hotel didn't offer any breakfast at all. " More

By a verified traveler on Thu 22 Jul 2021

Hotel Description

Hotel near Allstate Arena in Rosemont

Close to airport

Your stay at this O'Hare hotel places you within 2 miles (3 km) of Allstate Arena and Rivers Casino. Donald E. Stephens Convention Center and Rosemont Theatre are also within 3 miles (5 km).

Free perks

This hotel features a fitness center and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 138 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and free newspapers are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$106* Per night/room Aug 5 - Aug 6

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible, Bathtub

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western At O'Hare ratings based on 61 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western At O'Hare

Everyone (29) Couples (7) Family (18)
2 out of 5
Close to O Hare airport, but could not provide shuttle for late arrivals or to rental car pickup. Front desk apathetic for the most part.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Jul 29, 2021 by Best Western Management

Sorry for not meeting your expectations. We will share this review with staff so they are aware of how you feel. If you would like to discuss this further please reach out to the property and ask for a manager.

1 out of 5
Travelocity is terrible, they didn’t refund my money back while the property tried to. Didn’t even try to change the date for me. I will never go through Travelocity again.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 29, 2021 by Best Western Management

We apologize for what you went through but you have left a negative review about travelocity on our properties page. Can you please reach out to them regarding your concerns.

3 out of 5
Hotel looks like a bigno-tell motel. Cleaning staff didn't bother to clean the bathtub. Hotel didn't offer any breakfast at all.

Posted by on Jul 22, 2021

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5 out of 5
Clean n easy to get to

Posted by on Jul 19, 2021

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2 out of 5
The carpet around the walls was filthy

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 19, 2021 by Management

Sorry for not meeting your expectations. We will share this review with staff so they are aware of how you feel. If you would like to discuss this further please reach out to the property and ask for a manager.

5 out of 5

Posted by on Jul 10, 2021

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4 out of 5
The property is as convenient and basic as possible to ORD and the Remote Rental Car lots. The room was clean and the a/c worked. The bathroom was very clean and adequately stocked. The acoustic isolation and insulation worked really well. Neighbors and flights were all but silenced to a hush or woosh. The management was attentive to the friendly and hard-working housekeeping staff. I wish he was as effective on the property. It's not fresh, interesting, clean or welcoming. Every entrance is dirty or grimy. Entry doors don't shine anymore and the litter buckets need tops. My rate was so tempting that I did adjust my expectations. The housekeeping staff and the room itself were the best features and worth the rate.

Posted by on Jul 2, 2021

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5 out of 5

Posted by on Jun 26, 2021

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3 out of 5
It was near the airport.

Posted by on Jun 19, 2021

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1 out of 5

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 21, 2021 by Management

Sorry for not meeting your expectations. We will share this review with staff so they are aware of your review.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. A fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western At O'Hare. A roundtrip airport shuttle is free (available on request). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Rosemont hotel.

  • 138 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Bar or lounge
  • Deli
  • Business facilities
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , Parking (limited spaces)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (5.3 km / 3.3 mi)
  • Train station: Rosemont O'Hare Transfer Station (0.9 km / 0.6 mi)
  • Metro station: Multi-Modal Facility Station (0.8 km / 0.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Best Western At O'Hare offers 138 accommodations with safes and complimentary newspapers. Refrigerators, microwaves, and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rosemont hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 5:30 AM to 9:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 15 per day
  • Late check-out fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel O'Hare
  • Best Western O'Hare
  • O'Hare Best Western
  • Best Western At o`Hare Hotel Rosemont
  • Best Western Hotel Rosemont
  • Best Western Rosemont
  • Rosemont Best Western
  • Best Western O'Hare Hotel Rosemont
  • Best Western O'Hare Hotel
  • Best Western O'Hare Rosemont
  • Best Western At O'Hare Hotel
  • Best Western At O'Hare Rosemont
  • Best Western At O'Hare Hotel Rosemont

You should know

  • Best Western At O'Hare offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.