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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly stay with free breakfast in Batavia

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

View from property
Lobby
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Interior
Restaurant

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

View in a map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, United Memorial Medical Center
    ‪4 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Batavia

In Batavia .You'll be within half a mile (1 km) of Palm Island Indoor Waterpark and 2 miles (3 km) of Batavia Downs Casino with a stay here. Centennial Park and Holland Land Office Museum are also within 2 miles (3 km).

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.3 miles
  • Batavia Downs Casino - 18 min walk - 1.0 mile
  • United Memorial Medical Center - 4 min drive - 1.8 miles
  • Rochester Regional Health - 4 min drive - 1.8 miles
  • Horseshoe Lake - 9 min drive - 7.6 miles

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Burger King - ‬3 min drive
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬10 min walk

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly stay with free breakfast in Batavia
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 7319 sq ft of conference space
  • 680 sq m of conference space
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

In-room safe, desk, iron/ironing board, free WiFi
FairBridge Inn & Suites Batavia - Darien Amusement Park
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.3 out of 5, 1,014 reviews
$71 nightly
The price is $78
Nov 2 - Nov 3
Total with taxes and fees
FairBridge Inn & Suites Batavia - Darien Amusement Park

Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

How close is Quality Inn & Suites Palm Island Indoor Waterpark to the airport?

Quality Inn & Suites Palm Island Indoor Waterpark is 31.5 mi (36-min drive) away from the Buffalo Niagara Intl. Airport (BUF) airport, the closest popular airport to the property.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of Oct 20, 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Nov 18, 2025 start from $68.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Quality Inn & Suites Palm Island Indoor Waterpark have an airport shuttle?

Airport shuttle services are not available at Quality Inn & Suites Palm Island Indoor Waterpark.

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free breakfast?

Quality Inn & Suites Palm Island Indoor Waterpark offers free on-the-go breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there is no casino at this hotel, but Batavia Downs Casino (16-min walk) is nearby.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM.

Is there free parking at Quality Inn & Suites Palm Island Indoor Waterpark?

This hotel offers free self parking.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a pool?

Quality Inn & Suites Palm Island Indoor Waterpark does not have a pool.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a spa?

There are no spa services available at this hotel.

How close is Quality Inn & Suites Palm Island Indoor Waterpark to downtown Batavia?

Quality Inn & Suites Palm Island Indoor Waterpark is 1.3 mi away from Batavia.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 104 out of 1014 reviews
Rating 8 - Good. 137 out of 1014 reviews
Rating 6 - Okay. 165 out of 1014 reviews
Rating 4 - Poor. 220 out of 1014 reviews
Rating 2 - Terrible. 388 out of 1014 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Helen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The guest room was worn and tattered, cushions were stained and nasty. Peeling paint, hole in the wall water/mold stains. Beds were lumpy. There is no security, no card needed to enter thru unlocked back door. People hanging out and smoking weed. HVAC was loud. TV remote did not work. Room was clean. Carpet is new. I saw no evidence of bug infestation
Stayed 1 night in Oct 2025

10/10 Excellent

Wayne

Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lobby was nice and desk staff was very friendly. The room was disgusting! Patched wall. The curtain didn’t close and has hanging half off and couldn’t be fixed…. Had street light shining in face all night long. The floors were so nasty and didn’t dare touch the air conditioner, it looked like it hasn’t been cleaned in years☹️
Stayed 1 night in Jul 2025

2/10 Terrible

Vignanapriya

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Bathroom fan is not working and bowl water is not draining
Stayed 1 night in Jul 2025

2/10 Terrible

Erik

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very worn down, nothing like the photos. Smelled funny, not clean, had used shampoo and conditioner in our bathroom!
Stayed 1 night in Jul 2025

2/10 Terrible

Jim

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

John

Stayed 1 night in Jul 2025

4/10 Poor

David

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The whole building is in desperate need of some TLC, probably even a renovation.
Stayed 3 nights in Jul 2025

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Restaurant and bar closed, entrance door left open, a/c not working, overall very poor and old furnishings and upkeep
Stayed 3 nights in Jul 2025

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Katrina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cockroaches, poorly maintained property.
Stayed 2 nights in Jul 2025

2/10 Terrible

Alana

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property has been poorly maintained. The room smelt like they dumped a gallon of cleaning solutions in the room. We had to leave after 30 min because the smell was causing a migraine. There were holes in the sheets. 0/10 do NOT recommend.
Stayed 1 night in Jul 2025

2/10 Terrible

Marjorie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awfil

This hotel is a total dump. It is disgusting and run down. We stayed here solely for our special needs 5 year old to get to play at the water park. The water park is closed Monday-Friday and only open weekends. This is not listed anywhere on the website. Our daughter was devastated.
Stayed 1 night in Jul 2025

2/10 Terrible

Charles

Stayed 1 night in Jul 2025

2/10 Terrible

Kyondra

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel 2 months in advance as it had a waterpark for our sons birthday and easy access to Darien Lake for the concert. Upon arrival, the reservation was wrong. I requested two rooms side by side, but they gave away the conjoined room to my room to random people. They said because of the concert at Darien Lake there was no extra rooms and wanted half of our party to go to the 4th floor. We asked for a closer room- they had one down the hall... 3 hot corridors with different urine and other smells accumulating the further you went in. Doors were open with holes in walls. There were holes in our bathroom door, air vent ripped off the ceiling & covered in dust. Blood stain on the ground in the haway. Centipede or something equally creepy in one of the beds. My moms sink was broken & toilet wouldnt flush- inconvenient especially when she was babysitting her grandkids for the night. The water park was closed- which was our plan- so we rearranged and left to Darien Lake. Honestly, it was probably for the better. Their breakfast was cereal, muffins, and apples/bananas. Nothing "hot," except the pitcher of orange juice with no ice. Would not recommend to stay, especially with children.
Stayed 1 night in Jul 2025

2/10 Terrible

Casey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would not recommend

Disgusting.
Stayed 2 nights in Jul 2025

4/10 Poor

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is in poor shape with some dilapidated attributes. Room smelled strongly of cleaning agent as though a whole bottle of concentrated detergent had been used.
Stayed 1 night in Jul 2025

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service

It did the job

We stopped just overnight to sleep, so I can't comment on everything. But for just sleeping it was fine enough besides our room never cooled down, would probably not return though, was absolutely nothing wrong with the place but can definitely get nicer for the money
Stayed 1 night in Jul 2025

6/10 Okay

Linda

Stayed 1 night in Jun 2025

6/10 Okay

patrick, Kitchener

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It looked poorly maintained. Many things in need of repair.
Stayed 1 night in Jun 2025

2/10 Terrible

Dina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was filthy, we didn’t even stay. Holes in the walls. Furniture all stained, horrible smell. Staff did not care at all. We left and they didn’t even ask why.
Stains on the furnitire
Torn, stained and sticky furniture
Holes in the walls
Sticky carpeting, horrible stains
Stayed 1 night in Jun 2025

4/10 Poor

Jeff

Stayed 1 night in Jun 2025

2/10 Terrible

Sheri

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. Falsly advertised pool and water park. Smelled rooms were not private but had adjoning doors on both sides. Questionable activities in parking lot. Other guest and staff were hostile. We did nor stay but went to another hotel. Very disappointing.
Stayed 2 nights in Jun 2025

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let me start by saying the staff were quite nice so this review is in no way a reflection on them. The only positive thing I can say is the bed was clean, not comfortable, but clean. The room was stuffy and the AC only went to 74 and leaked onto the carpet so of course all you smell is damp carpet. Only two lamps in the whole room so it was dark. Bathroom layout was TIGHT! Had to straddle the toilet if I wanted to close the door. Rust stain in tub, no stopper in tub(had my grandchildren so need to be able to do a bath) and no washcloths at all. Cracked walls and stucco ceilings that have seen better days. Breakfast was seriously lacking. Cold cereal and breakfast bars served on a counter in the lobby. Some attention to the basic needs of this hotel are needed. I’ve been here before for conferences so I know it can be better, someone just has to care.
Stayed 1 night in Jun 2025