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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly stay with free breakfast in Batavia

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

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Restaurant
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Interior
Lobby

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

View in a map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Holland Land Office Museum
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Batavia

In Batavia .You'll be within half a mile (1 km) of Palm Island Indoor Waterpark and 2 miles (3 km) of Batavia Downs Casino with a stay here. Centennial Park and Holland Land Office Museum are also within 2 miles (3 km).

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.3 miles
  • Batavia Downs Casino - 18 min walk - 1.0 mile
  • Dwyer Stadium - 2 min drive - 1.4 miles
  • Summit Medical Center - 3 min drive - 1.6 miles
  • Horseshoe Lake - 7 min drive - 7.6 miles

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Burger King - ‬3 min drive
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬10 min walk

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly stay with free breakfast in Batavia
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 7319 sq ft of conference space
  • 680 sq m of conference space
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Pet friendly
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Total with taxes and fees
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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

How close is Quality Inn & Suites Palm Island Indoor Waterpark to the airport?

Quality Inn & Suites Palm Island Indoor Waterpark is 31.5 mi (36-min drive) away from the Buffalo Niagara Intl. Airport (BUF) airport, the closest popular airport to the property.

Does Quality Inn & Suites Palm Island Indoor Waterpark have an airport shuttle?

Airport shuttle services are not available at Quality Inn & Suites Palm Island Indoor Waterpark.

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free breakfast?

Quality Inn & Suites Palm Island Indoor Waterpark offers free on-the-go breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there is no casino at this hotel, but Batavia Downs Casino (16-min walk) is nearby.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM.

Is there free parking at Quality Inn & Suites Palm Island Indoor Waterpark?

This hotel offers free self parking.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a pool?

Quality Inn & Suites Palm Island Indoor Waterpark does not have a pool.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a spa?

There are no spa services available at this hotel.

How close is Quality Inn & Suites Palm Island Indoor Waterpark to downtown Batavia?

Quality Inn & Suites Palm Island Indoor Waterpark is 1.3 mi away from Batavia.

Reviews

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

4.8

4.8/10

Cleanliness

6.4/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness
Rating 10 - Excellent. 104 out of 1003 reviews
Rating 8 - Good. 133 out of 1003 reviews
Rating 6 - Okay. 161 out of 1003 reviews
Rating 4 - Poor. 213 out of 1003 reviews
Rating 2 - Terrible. 392 out of 1003 reviews

Reviews

2/10 Terrible

Helen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The guest room was worn and tattered, cushions were stained and nasty. Peeling paint, hole in the wall water/mold stains. Beds were lumpy. There is no security, no card needed to enter thru unlocked back door. People hanging out and smoking weed. HVAC was loud. TV remote did not work. Room was clean. Carpet is new. I saw no evidence of bug infestation
Stayed 1 night in Oct 2025

6/10 Okay

Debra

Traveled with family
Disliked: Cleanliness, amenities
Room smelled like stale cigarettes, wash cloth over the smoke alarm and vent falling off wall . We switched rooms the second room smelled musty and the toilet didn’t stop running I paid 200 for a room I was not okay sleeping in the blankets were dirty I had to use my own bedding and pillows
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. We had no ceiling tiles
Stayed 1 night in Aug 2025

4/10 Poor

Louis

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The back entrance had a broken glass door and the room had a broken closet glass door. It’s dangerous. Someone can get injured. The floor I was on had a section that was dark. Looked creepy. The water from the bathroom sink had a distinct smell, not good. People smoking in front of the entrance, not a good look. Staff was friendly.
Stayed 2 nights in Aug 2025

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was less than favorable. Room was dirty and smelled heavily of cigarette smoke. Pool, bar and restaurant are all closed. There are people living there and have bikes chained up in the hallways. They were cooking in the parking lot on a gas grill less than a foot from the building. It was a girls trip with my 11 and 12 year old daughters and anytime we left our room we were followed by the male staff down the hallways.
Stayed 1 night in Aug 2025

2/10 Terrible

Dawn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service awesome, pool or hot tub not available during week!!, no prices on vending machines except ice cream. Also ice-cream did not accept coins.
Stayed 1 night in Aug 2025

2/10 Terrible

Mabel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, had to cancel reservation due to unsafe and filthy conditions.
Stayed 2 nights in Aug 2025

6/10 Okay

Theodore

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property needs some serious renovations. One elevator was not working. One ice machine was removed for not working. Rugs were worn. Hallways need updating. But the room was very good except a painting missing from the wall. Beds were excellent. Fridge and other amenities were operating. It was quiet. The smoking floor had a very strong smoke smell but the non-smoking floor where we stayed was fine. The value was good as it was inexpensive but be prepared for overlooking the general state of disrepair of the overall facilites. Breakfast was simple but fine with cereals, hot oatmeal, juice and doughnuts.
Stayed 1 night in Aug 2025

2/10 Terrible

Mackenzie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a very old, outdated, and dirty hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Wayne

Stayed 2 nights in Aug 2025

2/10 Terrible

Janice

Unfortunately, my husband had to have unexpected surgery the day we were supposed to stay. When I booked, I paid for whatever type of trip insurance they offered. Weeks before our intended stay I tried to cancel and was told hotel would not honor the cancelation insurance. Needless to say, we were ripped off!
Stayed 1 night in Aug 2025

2/10 Terrible

Kevin

Liked: Cleanliness, staff & service

Not a good look at Quality Inn in Batavia, NY

The only thing that was good about your Hotel was that it was close to Batavia Downs. The rooms air conditioning barely kept the room cool, the elevator wasn't working, smoking was permitted too close to the entrance doors. Not enough handicapped parking, The breakfast in the morning was a joke and for that low level of Hotel, the price was way too high. This Hotel was the worse hotel I have stayed in, in quite some time!!!
Stayed 1 night in Aug 2025

8/10 Good

Rebecca

Stayed 1 night in Jul 2025

2/10 Terrible

Amy

Disliked: Cleanliness, amenities
Upon entering, the hotel smelled awful. One set of doors didn’t have locks or shut completely. The bottom pain of glass was shattered. The floors were dingy and in several spots, ripped or ripped up. We got to our room and couldn’t even open the door. The whole thing was sketchy. We decided to leave and not go back. Would definitely NOT recommend this property. Stay away
Stayed 1 night in Aug 2025

4/10 Poor

John

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Everything looked as though it had a quick renovation some time ago and now the cheap is wearing through. Drapes that dont fit the windows. Windows that lost their seal some time ago. Common areas in desperate need of a deep clean. Painted bathtubs starting to chip. Carpets pulled up and restretched so many times they appear thin. Just too many signs that the management no longer cares.
Stayed 1 night in Aug 2025

2/10 Terrible

Danielle

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't even stay at the property,it was gross the door didn't lock outside,the lobby was gross and the elevator was broke and they put us on the 4th floor!! I want a refund!!!
Stayed 1 night in Aug 2025

2/10 Terrible

Nathan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The elevator broke but otherwise good experience
Stayed 2 nights in Aug 2025

2/10 Terrible

Bayleigh

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this hotel TO ANYONE. This hotel is absolutely disgusting.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Patricia

Traveled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Liam

Disliked: Cleanliness, staff & service, property conditions & facilities
The plug in the room kept exploding and the floor was moldy lol..
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Traveled with partner
Disliked: Amenities
Old property with a huge lobby area but few seating options. Free breakfast was terrible with only 4 cereal choices two fruit options and the “main course “ of glazed donuts. No orange juice (just tang) and poor tasting coffee. Most hotels offer bread/ toast or bagels , OJ, and a waffle maker. Room was fine and clean but ac was blowing on the bed all night and there was no phone in the room or ice bucket. Toilet was very low to ground and round not oblong making use very uncomfortable. For what we paid we will not return.
Stayed 1 night in Aug 2025

2/10 Terrible

James

Bathroom was not suitable for use Door stuck Sink broken black mold Tub broken in use Did not drain Toilet seat not secured not safe to use Refrigerator froze our food Had to throw out all items Room had a strong musty smell With over use of cleaner to cover this smell
Stayed 2 nights in Jul 2025

4/10 Poor

Leslie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was great.. very attentive. The building was old and outdated and in serious need of repair. The elevator did not work. The outside pool was not functioning and the indoor water park appeared to be dirty. They have not done a good job maintaining the property.
Stayed 1 night in Aug 2025