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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Enjoy free breakfast at this Batavia hotel

Choose dates to view prices

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

An indoor water park with slides, a wave pool, and a play area with a thatched-roof structure.
A restaurant with wooden chairs and tables, a central island, and a decorative palm tree.
A spacious lobby with a central seating area, columns, a chandelier, and potted plants.
A bar area with multiple seating arrangements, a television, and a variety of bottles on the counter.
View from property

Reviews

4.6 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Batavia Downs
    ‪2 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, cribs (free)

2 Double Beds, Smoking

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 2 Double Beds, Nonsmoking, Accessible

Premium bedding, desk, iron/ironing board, cribs (free)

2 Double Beds, Nonsmoking, Accessible

  • 344 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

DOUBLE Accessible

  • Sleeps 4
  • Free WiFi

About the neighborhood

Batavia

In Batavia .You'll be within half a mile (1 km) of Palm Island Indoor Waterpark and 2 miles (3 km) of Batavia Downs Casino with a stay here. Centennial Park and Batavia Downs are also within 2 miles (3 km).

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.3 miles
  • Batavia Downs Casino - 18 min walk - 1.0 mile
  • Batavia Downs - 2 min drive - 1.2 miles
  • Centennial Park - 2 min drive - 1.4 miles
  • Holland Land Office Museum - 3 min drive - 1.6 miles

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Subway - ‬4 min drive
  • ‪34 Rush - ‬17 min walk

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Enjoy free breakfast at this Batavia hotel
WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 7319 square feet (680 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the business-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 7319 sq ft of conference space
  • 680 sq m of conference space
  • To-go breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Pet friendly
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Aug 4 - Aug 5
Total with taxes and fees
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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

How close is Quality Inn & Suites Palm Island Indoor Waterpark to the airport?

Quality Inn & Suites Palm Island Indoor Waterpark is 31.5 mi (36-min drive) away from the Buffalo Niagara Intl. Airport (BUF) airport, the closest popular airport to the property.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of Aug 1, 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Aug 4, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Quality Inn & Suites Palm Island Indoor Waterpark have an airport shuttle?

Airport shuttle services are not available at Quality Inn & Suites Palm Island Indoor Waterpark.

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free breakfast?

Quality Inn & Suites Palm Island Indoor Waterpark offers free on-the-go breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there is no casino at this hotel, but Batavia Downs Casino (16-min walk) is nearby.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM.

Is there free parking at Quality Inn & Suites Palm Island Indoor Waterpark?

This hotel offers free self parking.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a pool?

Quality Inn & Suites Palm Island Indoor Waterpark does not have a pool.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a spa?

There are no spa services available at this hotel.

How close is Quality Inn & Suites Palm Island Indoor Waterpark to downtown Batavia?

Quality Inn & Suites Palm Island Indoor Waterpark is 1.3 mi away from Batavia.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.6
Rating 10 - Excellent. 106 out of 1008 reviews
Rating 8 - Good. 108 out of 1008 reviews
Rating 6 - Okay. 145 out of 1008 reviews
Rating 4 - Poor. 207 out of 1008 reviews
Rating 2 - Terrible. 442 out of 1008 reviews

4.4/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Blanca

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
That’s the only one it’s good
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Ann-Sophie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty room and hotel, non safe. Will not recommend.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Gilbert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on Expedia are borderline false advertisement. This place is rundown, smelly and outdated. I dont believe the water park was open and there were stains everywhere you look. Cheap rooms though, and my dogs stayed free so if your looking for something cheap and pet friendly, this might work for you.
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Herb

Disliked: Cleanliness, amenities, property conditions & facilities
old motel with all kinds of problems. Dirty and broken elevator
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025
Verified review

2/10 Terrible

Doreen

Liked: Cleanliness, staff & service, amenities
The pool was closed and it was the reason I booked this hotel. The curtain in our room would not shut so we had a street light shining in our room all night.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

mathew

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was fairly clean but very outdated and. Broken down
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Elliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are accommodating and friendly.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great stay
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Isaac

Disliked: Cleanliness, amenities, property conditions & facilities
Every room from the lobby to our suite smelled like a different shade of feet and cheese. The bathroom door was being held together with scotch tape. Mold on the sink. Didn't feel comfortable staying, honestly don't know how this building hasn't been condemned.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even stay because was so dirty was old blood on the bed and mold everywhere I have pictures I need a refund
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I We went for the first time to celebrate my son's birthday and went to sleep at the house. We couldn't stay there; people had big, smelly dogs. The room was filthy, the alarm detector was hanging from the ceiling and didn't even work. There was no phone, the internet didn't work, and the TV was awful.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Kat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t even stay at this location when I was checking my in I was told the water park is separate completely and have to pay on top of paying for the room which the website has no information on that ! And they don’t have a pool for the hotel and they don’t have the park open only Saturday and Sundays ! Which again is not posted online. After trying to check in walking to the room they rushed after us telling us the room I booked and paid for already has a broken toliet and I will not be accommodated with the same kind of room I already paid for !!
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

William

The hotel indoor water park is not open. It should list that before booking. The whole point is the water park not being stuck in a room.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Dan

Disliked: Cleanliness, staff & service, amenities
You get EXACTLY what you pay for.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Omar

Good experience
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, amenities
Web page advertisement looked nice and said there was a water park. It was nonexistent. Facilities needed upgrades, bed was old and saw bugs in bathroom and by coffee maker.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Shaun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room specifically was
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Michele

Disliked: Cleanliness, property conditions & facilities
We did not complete our stay. The staff was pleasant and agreed to provide a refund. The third floor where our room was located had a terrible smell. The room had wallpaper pealing, broken dresser and damaged ceiling tiles and did not appear clean. The side doors are not secure.
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and convenient location, but the premises need TLC!
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
Extremely terrible experience. Had to leave at midnight. Hotel was unsafe, dirty, gross, and smelled. DO NOT STAY HERE! On top of that, after fighting with Choice Hotels, I did not get any money back.
Stayed 1 night in May 2025

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