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Quality Inn & Suites Palm Island Indoor Waterpark

2.5-star property
8250 Park Rd, Batavia, NY 1-855-201-7819
3.2 out of 5
See all 40 travelocity Reviews

"Back Area "B" in bad shape. Ice Machines on 4th and 3rd floor not working, No Ice machine on 2nd floor . Entrance door "B", always wide open " More

By a verified traveler on Sat 28 Aug 2021

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Hotel Description

Family-friendly stay with free continental breakfast in Batavia

In Batavia

You'll be within half a mile (1 km) of Palm Island Indoor Waterpark and 2 miles (3 km) of Batavia Downs Casino with a stay here. Rochester Regional Health and Dwyer Stadium are also within 2 miles (3 km).

Water park, dining

A water park and a gym are featured at this hotel. Bring the family and enjoy the children's pool, waterslide, and arcade/game room. Enjoy a meal from the restaurant and perks like free continental breakfast and free self parking.

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$72* Per night/room Apr 30 - May 1

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn & Suites Palm Island Indoor Waterpark ratings based on 40 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Quality Inn & Suites Palm Island Indoor Waterpark

Everyone (11) Couples (1) Family (2)
2 out of 5

Posted by on Oct 14, 2022

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1 out of 5
Dirty and run down

Posted by on Sep 24, 2022

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1 out of 5
This is a very old hotel. The restaurant is closed permanently. The hallways stink. We stayed in room 305. The bed and linens were clean but the batthroom was a mess. The ceiling was rusting away as well as the metal door jam. There was black mold all over the ceiling and around the door and under the counter top lip around the sink. The frame around the bathroom mirror was also missing a piece. The main window sill was rotting away and also had mold. Luckily we were there just for 1 night and were just traveling through.

Posted by on Jul 11, 2022

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5 out of 5

Posted by on Jun 12, 2022

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2 out of 5
The path to get to the room was disgusting and needing major repairs. I took photos and will send if you request. The room was adequate but I was so upset with the condition of the building, I did not feel comfortable or safe. The door to the adjoining room did not seem substantial enough or have sturdy locks and could have been easily broken through. An elevator to get to 2nd floor not offered nor complimentary breakfast. Really disappointed!

Posted by on Aug 28, 2021

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4 out of 5
Back Area "B" in bad shape. Ice Machines on 4th and 3rd floor not working, No Ice machine on 2nd floor . Entrance door "B", always wide open

Posted by , from STAMFORD on Aug 28, 2021

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1 out of 5
Bones a double bed smoking room through Travelocity abs where arriving at hotel we found that it was a king bed in a non-smoking room. The hotel has no smoking rooms available. It was supposed to have a breakfast and the hotel kitchen has been close for a year. This is false advertising Disappointed in Travelocity

Posted by on Mar 7, 2021

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5 out of 5

Posted by on Aug 27, 2019

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4 out of 5
Property is conveniently located to town and other amenities and for the price a good deal

Posted by on Aug 3, 2019

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2 out of 5
Some of the elevators were not working...Ice machine on my floor was not working... two time's I had to have my keys reactivated and still had difficulty accessing the room... outdoor pool not available, if I wanted to use indoor pool then I had to purchase a water park pass... lights in the room, light bulbs were burnt out...door knob on the bathroom almost falling off... eggs weren't replenished quickly the first morning, same for the coffee, second morning...

Posted by on Jul 19, 2019

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About the Quality Inn & Suites Palm Island Indoor Waterpark

Location 8250 Park Rd, Batavia, NY 14020

Property Features

Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge), a waterslide, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7560 square feet (680 square meters) and includes conference space. A children's pool, an arcade/game room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available. Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • 7560 sq ft of conference space
  • 680 sq m of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast.

Quality Inn & Suites Palm Island Indoor Waterpark has a restaurant on site.

Chasers Lounge - This lobby lounge serves dinner only. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a water park (surcharge), a fitness center, and a children's pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel Palm Island
  • Quality Inn Palm Island Indoor Waterpark
  • Clarion Hotel Palm Island Indoor Waterpark Batavia
  • Clarion Hotel Waterpark
  • Clarion Palm Island Indoor Waterpark
  • Clarion Palm Island Indoor Waterpark Batavia
  • Palm Island Indoor Waterpark
  • Palm Island Waterpark
  • Quality Palm Island Indoor Waterpark
  • Quality Inn & Suites Palm Island Indoor Waterpark Hotel
  • Quality Inn & Suites Palm Island Indoor Waterpark Batavia
  • Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.