Explore top 2026 4 Star Hotels in Hot Springs

"My wife and I have been using rentals at Lantern Lodge, formerly Residences at Biltmore, since they opened. This was a top a notch rental property. But it's amazing how some rentals are being neglected. Every time we go back now the rental provided to us lack updates. On this particular visit there were new TVs. There was a large space after closing the door which made you feel unsafe. The easy chair and ottoman needs to be thrown out. It was so nasty, we wouldn't dare sit on them and the sofa need to be replaced or at least replace the cushions. It was very worn out also so we sprayed it with Lysol to have a place to sit. The unit needs to be painted. The tissue holder in the first bathroom and water lines are deteriorating due to moisture or lime build up. The icemaker did not work. Cleanliness of the room was good but more detail should be considered cleaning the appliances. The staff was good. I hate some rental properties are wasting away. They used to be so nice. Don't know if we'll be returning."

"The pictures did not match the actual condo. It was dirty and disheveled. The bookshelf was broken and all of the paintings on the wall were crooked. That wasn’t a huge deal but an indicator that is it not well kept. The carpet was filthy. I found food on the dining room floor and a bloody tissue on the bathroom floor. I can get past most things but a bloody tissue is simply unsanitary. The walls were paper thin. I was kept up literally all night. First, by the upstairs neighbors until 2am, then the wind was so loud outside that it shook the condo. I got zero sleep the second night, which is not normal for me at all. I know there’s nothing to be done about the wind especially when you’re on top of a mountain. But I never would have booked knowing how thin the walls were. I reached out to the host about the noise who said they would “make it right” by talking to the upstairs neighbors. When I informed them of the bloody tissue and uncleanliness of the condo they did not respond. The only good part of this stay was the view of the mountains. I absolutely would not book again, especially considering how they responded to my concerns. This was our 10 year anniversary so we were extremely disappointed it didn’t work out how we wanted. We cannot get that time back. "

"We loved the place for what it was. Small rooms with great decor. Walking distance from where we needed to go. We will definitely keep this place in our thoughts again."

"The hotel is clean, staff is kind and helpful, large rooms and good location. Unfortunately, our room was not ready on time. While the wait was less than 1 hour, we had just arrived in town after a long drive.The room and bathroom lighting is dim."

"Staff was so helpful during this trip. "

"Pristine room, lobby and dining area, and very friendly an accommodating staff. Will stay again!"