4/10 Poor
Dylan
Traveled with partner
Mar 22, 2024
Liked: Cleanliness
Disliked: Staff & service
Upon entering Hotel Ann in the evening after a long international flight ready to get some rest there were no staff at the front desk, only a sign saying they would be back shortly with no indication on when, We waited almost an hour in the lobby for staff to come out so we could check in to the room before some previous guests had come in to collect their luggage and simply called out to which the staff immediately popped out from the room just behind the front desk. This was frustrating and unusual to say the least as every previous hotel in Japan we have been to always has someone at the front desk ready to check in and be ready to assist with guest requests as needed, during our two night stay we did not see anyone at the front in the morning, afternoon, or night even while guest continued to arrive until the morning of check out when I called for help at the front desk to return the room key.
The room while clean was small but the bed was uncomfortably hard to the point of painful causing tossing and turning all night with few hours of sleep and almost to exhausted to go out to see the city.
The location is okay but I wouldn't mind the longer train or bus ride if it means staying at a nicer hotel.
I would not stay here again just because of the bed is hard as a rock, I have constant back pain issues and it was intensified by the bed by 3x at least.