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El Encanto All Inclusive Resort at Hacienda Encantada

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Private beach, sun loungers, beach umbrellas, beach towels
Property video
5 restaurants, breakfast, dinner served; seafood
5 restaurants, breakfast, dinner served; seafood
Couples treatment rooms, hot tub, steam room, body treatments
Luxury
4.0 star property
8.8

Excellent

Mountainside sanctuary with ocean views

Dramatic cliffside architecture frames breathtaking ocean vistas throughout the resort. Infinity pools cascade down the mountainside with attentive servers delivering cocktails. Evenings transform into culinary journeys across six restaurants, offering exceptional Mexican cuisine with sunset views.

Popular amenities

  • On private beach
  • All inclusive
  • Parking included

Explore the area

View in a map
Carr Transpeninsular KM 7.3 Suite A3, Cabo Del Sol, Cabo San Lucas, BCS, 23410
  • Place, Cabo del Sol Golf
    ‪7 min walk‬
  • Place, Medano Beach
    ‪9 min drive‬
  • Place, Marina Del Rey
    ‪15 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪45 min drive‬

Room options

View all photos for Studio, Garden View

Studio, Garden View | Minibar, in-room safe, desk, iron/ironing board

Studio, Garden View

8.6 out of 10
Excellent
(34 reviews)
  • Garden view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Studio, Ocean View

Studio, Ocean View | Minibar, in-room safe, desk, iron/ironing board

Studio, Ocean View

8.8 out of 10
Excellent
(23 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Suite, Private Pool

Minibar, in-room safe, desk, iron/ironing board

Luxury Suite, Private Pool

9.4 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Ocean View

Premium Suite, 1 Bedroom, Ocean View | Minibar, in-room safe, desk, iron/ironing board

Premium Suite, 1 Bedroom, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bedrooms, Ocean View

Minibar, in-room safe, desk, iron/ironing board

Premium Suite, 2 Bedrooms, Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 1347 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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Hacienda Encantada Resort & Residences

Cabo San Lucas
  • Pool
  • Hot tub
  • Spa
  • All inclusive plans available
4.2 out of 5, Very Good, 1,000 reviews
$224 nightly
The price is $269
May 17 - May 18
Total with taxes and fees
Hacienda Encantada Resort & Residences

About the neighborhood

Cabo San Lucas

Beachfront retreat .You'll find Cabo del Sol Golf and Medano Beach within 3 miles (5 km) of this property. Also within 9 miles (15 km) are Puerto Paraiso Mall and Luxury Avenue.

What's nearby

  • Cabo del Sol Golf - 7 min walk - 0.4 miles
  • Medano Beach - 9 min drive - 3.6 miles
  • Santa Maria Beach - 10 min drive - 5.0 miles
  • Cabo San Lucas Bay - 11 min drive - 2.7 miles
  • Marina Del Rey - 15 min drive - 7.4 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 38 min drive

Restaurants

  • ‪Fresko - ‬8 min drive
  • ‪Sunset Da Mona Lisa - ‬12 min drive
  • ‪Lobby Bar - ‬7 min drive
  • ‪Pitahayas Restaurant - ‬7 min drive
  • ‪El Eden Tequila Bar - ‬2 min walk

About this property

El Encanto All Inclusive Resort at Hacienda Encantada

4-star beachfront property near Cabo del Sol Golf
El Encanto All Inclusive Resort at Hacienda Encantada is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At El Encanto All Inclusive Resort at Hacienda Encantada you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 4-star Cabo San Lucas property is smoke free.

  • 72 guestrooms or units
  • 5 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
El Encanto All Inclusive Resort at Hacienda Encantada offers 72 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Crib (surcharge)
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
  • Free secured, uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • 3 poolside bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Optional golf privileges
  • Playground
  • Sauna
  • Stereo
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Encanto All Inclusive Resort at Hacienda Encantada

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (maximum occupancy 6)
  • Uncovered valet parking fee: USD 12 per day (in/out privileges)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

El Encanto All Inclusive Resort Hacienda Encantada
El Encanto All Inclusive Hacienda Encantada Cabo San Lucas
El Encanto All Inclusive Hacienda Encantada
Encanto Inclusive Hacienda En

Frequently asked questions

How close is El Encanto All Inclusive Resort at Hacienda Encantada to the airport?

El Encanto All Inclusive Resort at Hacienda Encantada is 23.8 mi (38-min drive) away from the Los Cabos Intl. Airport (SJD) airport, the closest popular airport to the property.

How much does it cost to stay at El Encanto All Inclusive Resort at Hacienda Encantada?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at El Encanto All Inclusive Resort at Hacienda Encantada on May 17, 2026 start from $479, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Encanto All Inclusive Resort at Hacienda Encantada have an airport shuttle?

El Encanto All Inclusive Resort at Hacienda Encantada offers an airport shuttle from 6 AM to 11 PM, on request, for a charge of USD 120 per vehicle.

How close is El Encanto All Inclusive Resort at Hacienda Encantada to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does El Encanto All Inclusive Resort at Hacienda Encantada offer free breakfast?

El Encanto All Inclusive Resort at Hacienda Encantada offers free buffet breakfast every day from 7:00 AM to noon.

Is there a casino at El Encanto All Inclusive Resort at Hacienda Encantada?

No, there is no casino at this property, but PlayWin Casino (15-min drive) is nearby.

What time is check-in at El Encanto All Inclusive Resort at Hacienda Encantada?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at El Encanto All Inclusive Resort at Hacienda Encantada?

This property offers free self parking. Valet parking is available for USD 12 per day.

Does El Encanto All Inclusive Resort at Hacienda Encantada have a pool?

El Encanto All Inclusive Resort at Hacienda Encantada features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does El Encanto All Inclusive Resort at Hacienda Encantada have a restaurant?

There are 5 onsite restaurants, offering options like seafood, ocean views, and al fresco dining.

Does El Encanto All Inclusive Resort at Hacienda Encantada have a spa?

This property has a spa, which features body scrubs, mani/pedis, and reflexology.

How close is El Encanto All Inclusive Resort at Hacienda Encantada to downtown Cabo San Lucas?

El Encanto All Inclusive Resort at Hacienda Encantada is 4.6 mi away from Cabo San Lucas.

El Encanto All Inclusive Resort at Hacienda Encantada Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1003 reviews
Rating 8 - Good. 190 out of 1003 reviews
Rating 6 - Okay. 97 out of 1003 reviews
Rating 4 - Poor. 48 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would absolutely go back! We went Spring Break 2026 and it was one of the safest resorts that we had been to. Occupancy was down due to fear, but we had a magnificent time. I have to say…the food was our favorite All Inclusive that we have experienced as of yet. Highly Recommend! And if you want to feel even safer book in the residence lodging because you will have to go through two guarded gates to enter. The grounds were so clean and were incredibly authentic. Absolutely beautiful views everywhere you turn. And we got to see whales every day enjoying our coffee right at the room.
Stayed 5 nights in Mar 2026

10/10 Excellent

Elizabeth A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and views!! Excellent Food/Restaurants!!! Amazing staff!! Trinidad, Izabelle, & Kevin to name a few were always welcoming with a smile and ready to assist from drinks to answering questions to transporting you between properties or restaurants!! Love love love this resort!! Would recommend to everyone!!
Stayed 6 nights in Mar 2026

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely with the ocean view and the chairs were great. The food was amazing
Stayed 7 nights in Jan 2026

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An amazing all-inclusive that checked ALL the boxes! Beautiful resort grounds, nice spacious room, friendly and helpful staff, outstanding 5 star dining… Along with incredible views and sunsets. Easily the best all inclusive we have ever stayed at!
Stayed 9 nights in Jan 2026

10/10 Excellent

Tania Laureen, Kamloops

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I visited El Encanto All Inclusive at Hacienda Encantada for the 2nd time in December 2025. We had the best time and definitely preferred 2 weeks over the way too short 1 week stay the 1st time around. The grounds are stunning and so well kept, and we really enjoyed walking all around exploring the hidden fountains and the church. Our room was clean and very comfortable, and we had the best sleeps because this Resort isn’t a party place, so noise wasn’t an issue during the night. And because we are Expedia Members, we were offered an ocean view room at no extra cost which made our trip that much more special. Our meals in all of the à la carte and pool restaurants were very good, but our favourite lunch spot was La Pergola. Some of the best sushi I’ve ever had and my husband really enjoyed their fish tacos. Everyday we were welcomed with huge smiles and greetings from Margarita and Denis. When not dining at an à la carte, we had lovely meals overlooking the ocean at Il Forno. Angel and Noe treated us exceptionally well whether we were just stopping in for a night cap or sitting down for a delicious dinner. Barolo, the Italian restaurant, was exceptional. The host, Gabriel, was always accommodating and made sure we had everything that we needed. Everyday we enjoyed the sun at El Patio. We always found the perfect spot on the sand, and bar none had the best service from Ingrid, Cesar, Omar, and Miguel. We hope to be back again in the near future!
Stayed 14 nights in Nov 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great stay at a beautiful hotel. Amazing food and staff. Loved the rooftop pool
Stayed 9 nights in Jan 2026

4/10 Poor

Jessica

Traveled with partner
Disliked: Cleanliness
The grounds at Hacienda Encantada are beautiful, but unfortunately the facilities and service did not match the setting. Much of the property feels mismanaged and in disrepair. In our room, the towel rack fell off the wall when we hung a towel, and our porch lights never worked despite requesting maintenance. We purchased the premium all-inclusive wristbands and felt misled by what was included. The lobster tail and other “premium” meals were underwhelming and often subpar, and the additional amenities did not justify the cost. We also found one of our razors shattered in the shower. We can only assume this happened during cleaning, yet we were never notified, which was concerning. The pools were not heated and frequently quite cold. When we asked staff for help with various issues, we were repeatedly told it was their first day and they didn’t know how to assist us. One particularly frustrating moment was at breakfast, when we were told the espresso machine was broken—only to hear the same waitress taking espresso orders from another table 15 minutes later. We’ve stayed at Pueblo Bonita properties before and decided to try something new this trip. Unfortunately, we were disappointed and will not be returning. This list could easily be longer, but there is a character limit.
Stayed 4 nights in Jan 2026

6/10 Okay

Casey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was kind of dated and could use some maintenance. The staff was super nice and friendly all over the resort. The resort is a lot of old people
Stayed 4 nights in Jan 2026

10/10 Excellent

Natalie Lauren

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!! Property is so well kept
Stayed 7 nights in Jan 2026

8/10 Good

agnes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was quite dissapinted at first. This property does not have direct access to the beach which I've never seen for any all-inclusive resort which for me was a huge deal breaker and would never book it if I knew that. The second, the all-inclusive program is odd. When we were checking in, the lady told us that we only have standard all-inclusive and there's another all-inclusive so asked him if I want to upgrade for more money and asked if we wanted to upgrade. i have never seen anything like this before. All inclusive is all inclusive and felt deceived and didn't know what I was getting. Everything you eat there you get a billl fir and have to add tip. It's not like you could just walk into breakfast buffet and just leave, they give you a bill with prices (supposedly for the records) for everything, even when you're in the pool, i don't like that and again I've never seen anything like this before. We spoke with a couple other guests who had exactly the same impression. They also add some room charge which I didn't know about.. Also, this property is very spread out, so not really walkable. There are people who drive around in go-cards and drive you from place to place which is OK i guess ..On day 2, I kind of got used to the signing for everything we found our favorite spots to sit each day and we ended having a good time, so I guess it wasn't too bad, but will not choose this resort again. also, the coffee maker in my room was very old and very outdated.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jillene Hope, Iron River

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, amenities and the food was fabulous
Stayed 7 nights in Dec 2025

6/10 Okay

Richard

Stayed 7 nights in Jan 2026

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities
We’ve come here multiple times. The amenities are great and we really enjoy the breakfast buffet. Service for all inclusive members can be on the slower side, but we enjoy the variety and the shuttle to the marina. The rooms are clean and the staff is kind and helpful.
Stayed 6 nights in Dec 2025

8/10 Good

Richard

Stayed 6 nights in Dec 2025

8/10 Good

Rami, Lake forest

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort , very well maintained , staff was very friendly and helpful, a bit understaffed in some areas but the staff available did their absolute best. The food was above average, just make sure you inquire about what’s included in the all inclusive plan when you check in , as we were not informed room service was not included and ended up paying a hefty bill for one the the nights we got room service. In all I highly recommend the resort and would go back in the future.
Stayed 5 nights in Dec 2025

2/10 Terrible

Prashanth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1. Shuttle to marina every 2 hours. 2. Some(not all) waiters and chefs are kind and accommodating. 3. Beautiful views from resort. Cons: 1. Very limited options for all-inclusive 2. Language issues- Most of the waiters/waitresses/cleaners cannot speak or understand English 3. Old buildings, old small rooms, old elevators, low maintenance. Elevators took forever to work. 4. All inclusive does not include 24 hours food availability, or coffee availability, no food available after 10pm as the limited number of restaurants included in the all-inclusive plan are closed after 10pm. 5. Cleaning service is slow and random(repeated requests for cleaning, some days were just missed). 6. Basic toiletries like razor, tooth paster, tooth brush are not provided. You need to pay a ridiculous price to get them. 7. Only breakfast options for vegetarians were potatoes, beans, fruit, yogurts, and different types of bread/pastries. 8. They force you to use their paid(expensive $85 for taxi, $100 for shuttle for family of 4) transportation to airport by not allowing uber/lyft inside their resort. 9. All inclusive is a joke with no food after 10pm, extra payment for room service, no coffee in any restaurant during lunch time, literally no vegetarian options for vegetarians. 10. Improper labeling of food items. Non vegetarian food like caesar salad, rice cooked in chicken broth were labeled vegetarian. 11. Bedding quality was not great, not cotton, making it uncomfortable to sleep in. 12.
Stayed 5 nights in Dec 2025

6/10 Okay

Kevin Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We booked the Luxury Suite with a soaking pool on the balcony but were not given that room, despite booking months in advance. We were told it was unavailable, yet other guests signing for property ownership were shown those rooms while we were told they were occupied. We were not offered a credit due to the wrong room being given. Staff and food were great, but carts were hard to get so we walked a lot. No real entertainment—resort is very quiet after 10pm.”
This is the balcony room we booked
This is the balcony we received
Stayed 8 nights in Dec 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff professional and kind. Food top drawer and great poolside experience. Highly recommend
Stayed 7 nights in Dec 2025

10/10 Excellent

Mary Beth, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff. Great food choices.
Stayed 12 nights in Dec 2025

10/10 Excellent

Anne M.

Stayed 5 nights in Dec 2025

8/10 Good

Yaryna

Stayed 8 nights in Dec 2025

4/10 Poor

Judy

Liked: Cleanliness
Disliked: Amenities
The service was not up to par.
Stayed 3 nights in Dec 2025

4/10 Poor

Kimberly

Traveled with family
Disliked: Staff & service, amenities
Don't recommend. Overbooked and gave away our room then pretended to upgrade us only to give us a horrible room overlooking an active construction site the water in the room was brown and even though we paid for premium all inclusive it took 24 hours to get any water in the fridge then my daughter got food poisoning. The staff is split between management who repeatedly pretend they are going to help you and then never do and some wonderful,really hard working front line staff like Mia who are forced to deal with lots of unhappy guests day in and day out.
Stayed 3 nights in Dec 2025

8/10 Good

Lisa

Stayed 3 nights in Dec 2025

6/10 Okay

Jessie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Starting with the good and ending with the bad. The staff was wonderful from the golf cart drivers to the wait staff they were all excellent. If I were to rate the hotel based only on the staff they would get a 5+ stars. The hotel is beautiful and the grounds are very well maintained. The roof top pool was amazing. The all inclusive is very confusing! Upon arrival they tried to up sale us to the premium all inclusive package!? which was very expensive and frankly you don't need it. They make you sign a bill for everything. Every meal, every drink. they even make you sign a bill every hour if your just sitting at the pool. This is very inconvenient and cumbersome! It seems to slow up everything from the time to get a drink to the time it takes to eat at a restaurant. The food was good but not great. The mini bar and in room coffee was confusing as it is all marked with stickers stating you have to pay for it even though you don't. Our room was beautiful with a amazing view however we had some problems. On the first day the water coming from all the spickets was dark brown but was fixed the next day, the AC went out in our master but was fixed quickly, our front door would not lock it took 3 days to fix with multiple requests. We ended up wedging a chair under the door knob to keep it secure. Upon leaving and checking out they attempt to make you pay extra taxes and what they call ground maintenance fees. This made me feel nickel and dimed and ended the trip on a low note!
Stayed 7 nights in Dec 2025