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The Cumberland, London

4.5 star property
4.5-star luxury hotel near Frameless Immersive Art Experience

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Photo gallery for The Cumberland, London

Cocktail bar
Creator video - submitted by Fancy Nanc-ista
Cocktail bar
Executive lounge
Deluxe Twin | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL
  • Place, Marble Arch
    ‪1 min walk‬
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Park Lane
    ‪2 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Classic Single Room

Classic Single Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

9.4 out of 10
Exceptional
(21 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

8.8 out of 10
Excellent
(33 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

8.6 out of 10
Excellent
(49 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King

Deluxe King | Premium bedding, in-room safe, desk, laptop workspace

Deluxe King

8.4 out of 10
Very good
(51 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin

8.2 out of 10
Very good
(16 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Premium bedding, in-room safe, desk, laptop workspace

Family Room

8.8 out of 10
Excellent
(33 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Park View Room

Park View Room | Premium bedding, in-room safe, desk, laptop workspace

Park View Room

9.6 out of 10
Exceptional
(8 reviews)
  • Park view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive King Room (With Executive VIP Lounge Access)

Executive King Room (With Executive VIP Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive King Room (With Executive VIP Lounge Access)

9.4 out of 10
Exceptional
(6 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite (With Executive VIP Lounge Access)

Studio Suite (With Executive VIP Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite (With Executive VIP Lounge Access)

7.4 out of 10
Good
(8 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Star Suite (With Executive VIP Lounge Access)

Star Suite (With Executive VIP Lounge Access) | Living area | 40-inch LCD TV with digital channels

Star Suite (With Executive VIP Lounge Access)

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Accessible Double

Classic Accessible Double | Premium bedding, in-room safe, desk, laptop workspace

Classic Accessible Double

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

8.8 out of 10
Excellent
(6 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

  • Sleeps 1

View all photos for Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • Sleeps 2

View all photos for Classic Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

  • Sleeps 2

View all photos for Deluxe King

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2

View all photos for Family Room

Premium bedding, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 4

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 3

View all photos for Executive King Room

Premium bedding, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 3

View all photos for Studio Suite

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite

  • Sleeps 3

View all photos for Star Suite

Premium bedding, in-room safe, desk, laptop workspace

Star Suite

  • Sleeps 3

View all photos for Park View Room

Premium bedding, in-room safe, desk, laptop workspace

Park View Room

  • Sleeps 2

View all photos for Deluxe Twin

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

  • Sleeps 2

View all photos for Accessible Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Accessible Classic Double Room

  • Sleeps 2

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Property entrance

The Marble Arch Hotel, by Thistle

London City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.1 out of 5, Very Good, 1,901 reviews
$179 nightly
The price is $215
Apr 5 - Apr 6
Total with taxes and fees
The Marble Arch Hotel, by Thistle

About the neighborhood

London

Heart of London.A stay at this London City Centre hotel places you steps from Frameless Immersive Art Experience and within a 5-minute walk of Hyde Park. Piccadilly Circus and Buckingham Palace are also within 2 miles (3 km).

What's nearby

  • Marble Arch - 1 min walk - 0.0 miles
  • Hyde Park - 2 min walk - 0.1 miles
  • Park Lane - 2 min walk - 0.1 miles
  • Selfridges - 4 min walk - 0.3 miles
  • Oxford Street - 12 min walk - 0.7 miles

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London City Airport (LCY) - 59 min drive

Restaurants

  • ‪Zula Burger - ‬2 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪SOUND Cafe - ‬1 min walk
  • ‪Basta London - ‬3 min walk
  • ‪Pret a Manger - ‬1 min walk

About this property

The Cumberland, London

4.5-star luxury hotel near Frameless Immersive Art Experience
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury The Cumberland, London. The hotel can provide concierge services and wedding services.

This 4.5-star London hotel is smoke free.

  • 900 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Built in 1929
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Property entrance
The Marble Arch Hotel, by Thistle
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.1 out of 5, Very Good, 1,901 reviews
$179 nightly
The price is $215
Apr 5 - Apr 6
Total with taxes and fees
The Marble Arch Hotel, by Thistle

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (24 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 40-inch LCD TV with digital channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 100 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

Frequently asked questions

How close is The Cumberland, London to the airport?

The Cumberland, London is 11.8 mi (59-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at The Cumberland, London?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at The Cumberland, London on Apr 9, 2026 start from $249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Cumberland, London have an airport shuttle?

The Cumberland, London offers an airport shuttle 24 hours a day, at scheduled times, for a charge of GBP 130 per vehicle, one-way.

Does The Cumberland, London offer free breakfast?

Free breakfast isn’t provided at The Cumberland, London, but buffet breakfast is offered for a fee of GBP 21.50 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7:30 AM to 11:30 AM.

Is there a casino at The Cumberland, London?

No, there is no casino at this hotel.

What time is check-in at The Cumberland, London?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. A fee applies for early check-in.

Is there free parking at The Cumberland, London?

Free parking is not available at this hotel.

Does The Cumberland, London have a pool?

The Cumberland, London does not have a pool.

Does The Cumberland, London have a restaurant?

The Cumberland, London is home to Lirica, which features Spanish cuisine and light fare.

Does The Cumberland, London have a spa?

There are no spa services available at this hotel.

How close is The Cumberland, London to downtown London?

The Cumberland, London is 1.4 mi away from London.

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 935 out of 1655 reviews
Rating 8 - Good. 439 out of 1655 reviews
Rating 6 - Okay. 176 out of 1655 reviews
Rating 4 - Poor. 48 out of 1655 reviews
Rating 2 - Terrible. 57 out of 1655 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Kelly

We stayed at The Cumberland as it was described as pet friendly and the location is ideal. After booking, I emailed them to tell them I was bringing a dog. I had checked their website beforehand. I received an email back from them 2 hours after my free cancellation period ended, informing me that there is a £100 charge for bringing dogs. This is to cover a specialist team deep cleaning the room. Whilst I understand this, I have a 4.5kg, non-shedding Labradoodle. Once we left, you couldn't tell she had been there. I have knocked a star off for the lack of transparency surrounding this. I don't think you can call yourself pet friendly and charge such an amount and not be very open about this i.e on the website. Next, none of the staff seemed to have a clue about where the dog was allowed or not. I was told by "star services" (reception) that I could not eat in the hotel with my dog. You definitely can't describe yourself as pet friendly and not allow pets with their owners to eat. We were allowed in the sports bar for food, and the staff at the restaurant area were very friendly about this but did tuck as away in the furtherest end of the sports bar and at breakfast (which pets are allowed at). I have also knocked another star off for the lack of staff knowledge about this, I feel you should be pet friendly or not and your staff should know what's allowed or not. I didn't enjoy trying to hide my pet in a pet friendly hotel.
Stayed 1 night in Dec 2025

8/10 Good

Cerie

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t have breakfast as thought was too expensive Room was spotless Staff very polite and helpful Mattress lumpy Air conditioning fine Would be nice if drinking water was available
Stayed 1 night in Dec 2025

6/10 Okay

khalid

Room not like picture bed too small for 2
Stayed 3 nights in Dec 2025

8/10 Good

Joanne

Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel. Great location by Marble Arch so 2 min walk to selfridges and 19-15 min walk Marylebone station if travelling via that station otherwise 5 min walk to tube station. Gorgeous hotel and spotless with great staff
Stayed 1 night in Dec 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Nice room and hotel facilities and all the staff we dealt with were friendly and couldn’t do enough for you. Thank you, we’ll be back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sinead

Traveled with family
Liked: Cleanliness, staff & service, amenities
Harry and Jordan at Concierge were absolutely amazing! They made a total difference to our stay and couldn't have done more for us.
Stayed 1 night in Dec 2025

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great music themed hotel next to Marble Arch.
Stayed 2 nights in Dec 2025

10/10 Excellent

Menai

Liked: Cleanliness, staff & service
We’ve stayed here before when it was the Hard Rock Cafe Hotel. A little disappointed
Stayed 1 night in Dec 2025

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, very clean, great view. Excellent facilities and very helpful staff
Stayed 1 night in Dec 2025

10/10 Excellent

ziad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are great room is clean
Stayed 1 night in Dec 2025

8/10 Good

CLIVE

Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Clean, friendly staff great location
Stayed 2 nights in Dec 2025

8/10 Good

Roger Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2025

6/10 Okay

Eugene

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location. Nice staff. Decent room. Small bathroom with ridiculous half glass bathtub/shower combo. Water all over the floor. Elevators slow.
Stayed 2 nights in Dec 2025

6/10 Okay

JD

Traveled with family
The hotel itself is fine and benefits from a good location, which made it convenient for our stay. Unfortunately, the check-in experience significantly detracted from what could have been a positive visit. We had prepaid for the stay via Expedia; however, at check-in the hotel insisted that no payment had been received and proceeded to charge our card again. The following day, after contacting Expedia and providing clear proof of payment, the hotel reluctantly refunded the duplicate charge. We subsequently emailed hotel management to express our disappointment and to seek clarification, but we received no response. The lack of communication and accountability was disappointing and left a poor final impression. It is a real shame, as the hotel itself is perfectly adequate, but the handling of the check-in process and the absence of follow-up from management fell well below expectations.
Stayed 1 night in Dec 2025

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very busy but decent hotel at the end of Oxford street
Stayed 1 night in Dec 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities
Lovely hotel great staff
Stayed 1 night in Dec 2025

2/10 Terrible

sonny

Business traveler
The hotel had a fire drill at 5am
Stayed 1 night in Dec 2025

8/10 Good

Home

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed over the busy Christmas period, everything was excellent especially the VIP Lounge. Only gripe was that the windows were very draughty
Stayed 1 night in Dec 2025

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is great. In Zone 1 and the Marble Arch underground is only a minute walk from the hotel. Easy to get around via the Central line. Room is generally clean but a bit dated. Carpet is worn, stained and have a slight musky smell. Bathroom is also dated.
Stayed 4 nights in Nov 2025

6/10 Okay

Deborah

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunately we had issues checking in, which made us late for our dinner reservation. I don’t feel it was handled particularly well, as it took 3 people to eventually find us a room. We booked my daughter in earlier, with no problems, in fact they let her have her room early, which was great, & we were told we would be on the same floor 7 when we check in later (no deluxe king rooms available at that time) iit was 6.45 by the time we returned, to be told we could have a room on the 1st floor or wait 40 minutes for another room, as they were still cleaning, we thought this was poor. Having booked back in January, to be told that was irrelevant, we didn’t feel that was the level of service we expected from The Cumberland (previously The Hard Rock Hotel) The gentleman who finally found us a room, after 40 minutes at the desk, did actually add on breakfast, as a gesture of good will Friends we were with, also had issues checking in too On the positive side, we did have lovely cocktails at the bar, & the room was nice & clean
Stayed 1 night in Nov 2025

10/10 Excellent

Maryam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in any aspect you can imagine!!!
Stayed 1 night in Nov 2025

8/10 Good

Richard

Stayed 1 night in Nov 2025