4.4 out of 5

"Great service, excellent staff Old historic hotel with MI6 history " More

By a verified traveler on Thu 10 May 2018

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Hotel Description

4-star hotel near Big Ben

City center retreat

Within a 10-minute walk of this London City Centre hotel, you'll find Big Ben and Buckingham Palace. St. James Park and Westminster Abbey are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, limo/town car service, and a garden are also offered.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 331 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. 24-hour room service, minibars, and free newspapers are also available.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$183 per night

Standard Room, 2 Queen Beds, 2 Bathrooms

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Double Guest Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

St. Ermins Hotel, Autograph Collection ratings based on 22 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for St. Ermins Hotel, Autograph Collection

Everyone (9)
5 out of 5
Great service, excellent staff Old historic hotel with MI6 history

Posted by on May 10, 2018

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Comment from Hotel Management

May 11, 2018 by Saleh

Dear guest, Thank you for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha / Reception Manager

5 out of 5

St Ermin's is a lovely hotel

My daughter and I stayed at St Ermin's for five days and it was great! The hotel itself is gorgeous and the room was very nice. One of the best things about the hotel is its location. Steps from the underground and a couple of blocks from Westminster Abbey. You couldn't ask for better!

Posted by , from Colorado USA on May 30, 2017

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Comment from Hotel Management

Jun 1, 2017 by Saleh

Dear Lynne, Thank you for your feedback and we hope to see you again. Kind regards, Saleh Samaha/ Reception Manager

3 out of 5

Quiet, small rooms

The hotel is exactly as expected for the price. Pros: Clean, very nice hotel staff, quiet, in a safe part of town. Beds were comfortable. Concierge was helpful. Cons: Hopefully you like the color pea-green. The walls are pea-green, the bathrooms dark brown. If you don't mind pea-green, or you are not sensitive to your surroundings, then this will be fine. We didn't try the food, the latte I ordered at the bar was not as good as what you can buy at a coffee cafe.

Posted by , from California on May 8, 2017

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Comment from Hotel Management

May 11, 2017 by Marta - Duty Manager

Dear Annie, It's great to read that you found the hotel very quiet and the staff was nice. That is exactly what we aim to achieve. Thank you for you feedback. Hope to see you again soon.

5 out of 5
Pros: The staff is extremely friendly and helpful.
Location: Hotel is located steps off the St. James's Park tube stop.
Beautiful old renovated hotel, with amazing friendly staff.

Posted by on Mar 12, 2017

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2 out of 5

Beautiful hotel with problems !

When you arrive to the beautiful foyer you are assaulted with a popouri scent that smells like expensive perfume! It's chockingly strong ! When you get in your room, you discover why...there is a very unpleasant odor that permeates the hotel, like bad water or mold. It caused my allergies to flare up. The bathrooms lack any ledges to put your toiletries on while getting ready and you cannot plug the blow dryer into the bathroom sockets leaving you to do makeup and hair in the dimly lit room. The bath/shower is not for tall people and the narrow width causes a slipping danger as you struggle to make room under the flow . The hotel is beautiful just not user friendly!

Posted by , from v on Jan 1, 2017

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5 out of 5

Lovely neighborhood feel

Quiet, quaint hotel. Great location. Clean rooms, friendly staff. Hotel bar was great. Beautiful garden in the courtyard. We will stay here again if ever in London.

Posted by on Sep 28, 2016

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5 out of 5

Nice hotel for sightseeing close to Big Ben

Lovely historic hotel close to Westminister and Parliament that is good for sightseeing. Has a good breakfast and nice bar but the neighborhood lacks any type of nightlife, good restaurants or shopping. It is surrounded by government buildings that empty out at 5 pm. It is right on the St James underground stop so that is convenient for exploring the rest of London. The staff was wonderful and our rooms were nice. It is an older hotel that has character but the trade off is slow/small lifts and our rooms smelled a little musty.

Posted by , from Washington DC on Aug 28, 2016

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5 out of 5

Beautiful hotel

Location: Very close to everything you need, restaurants, shopping, underground, and St. James Park.
Staff were wonder and very accommodating . The hotel is beautiful, so glad we stayed at hotel.

Posted by , from NJ on Aug 17, 2016

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Comment from Hotel Management

Aug 24, 2016 by Douglas

Hi There, Thank you for taking the time to write your review. I am delighted that you had good stay with us and enjoyed your time in London. Warm regards Douglas Douglas McHugh General Manager

5 out of 5

Amazing hotel

The hotel is beautiful and perfectly situated near everything. The tube is right outside, and the doorman is adorable in his hat willing to help you with whatever you need. The rooms are nice, and the shower is huge. We enjoyed our stay.

Posted by on Jul 19, 2016

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Comment from Hotel Management

Sep 15, 2016 by Tina Larsen

Thank you for your comments - we hope to be able to welcome you back to St. Ermin's Hotel in the near future.

5 out of 5

2nd Time Round

They upgraded us to a smqll suite from deluxe, and had the most delicious birthday cake waiting for me personalized! Love this hotel. Tips: make ure your room is high uo and facing the court yard. Have tea at the hotel. It is much better than many of the more touristy places,a nd the atmosphere is fantastic, 

Posted by , from Boston, NY & LA on Oct 2, 2013

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Comment from Hotel Management

Sep 15, 2016 by Tina Larsen

Thank you for your comments - we hope to be able to welcome you back to St. Ermin's Hotel in the near future.

About the St. Ermins Hotel, Autograph Collection

Location Caxton Street 2, London, England SW1H 0QW

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness center, a library, and tour/ticket assistance are also featured at the business-friendly St. Ermins Hotel, Autograph Collection. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 331 guestrooms or units
  • 6 levels
  • Built in 1912
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (26.5 km / 16.5 mi)
  • Train station: London Victoria Rail Station (0.9 km / 0.5 mi)
  • Metro station: St. James's Park Underground Station (0.1 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

St. Ermins Hotel, Autograph Collection offers 331 air-conditioned accommodations with minibars and video-game consoles. LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Caxton Grill - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 1:00 AM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 60 per pet, per stay
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 21 for adults and GBP 12.00 for children (approximately)
  • Self parking fee: GBP 55 per night
  • Valet parking fee: GBP 55.00 per night
  • Pet fee: GBP 60 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ermins
  • Ermins Hotel
  • Hotel St. Ermins
  • St. Ermins
  • St. Ermins Autograph Collection
  • St. Ermins Autograph Collection London
  • St. Ermins Hotel
  • St. Ermins Hotel Autograph Collection
  • St. Ermins Hotel Autograph Collection London
  • Jolly St Ermins Hotel
  • Jolly St Ermins London
  • St. Ermin's Hotel - Autograph Collection London, England

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of the World.