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citizenM London Bankside

4.0 star property
4-star boutique hotel near Tate Modern

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Photo gallery for citizenM London Bankside

Garden
Lobby sitting area
Exterior
King Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

View in a map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • The Shard
    ‪10 min walk‬
  • London Bridge
    ‪12 min walk‬
  • St. Paul's Cathedral
    ‪14 min walk‬
  • London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for King Room

King Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

King Room

9.0 out of 10
Wonderful
(158 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Tate Modern and Borough Market. Also, The Shard is within half a mile (1 km) and London Bridge is within 2 miles (3 km).

What's nearby

  • The Shard - 10 min walk - 0.6 miles
  • London Bridge - 12 min walk - 0.7 miles
  • St. Paul's Cathedral - 14 min walk - 0.8 miles
  • London Eye - 3 min drive - 1.0 mile
  • Tower of London - 5 min drive - 1.5 miles

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪LEON Bankside - ‬3 min walk
  • ‪The White Hart - ‬3 min walk
  • ‪Joe & the Juice - ‬1 min walk
  • ‪Miraflores Bar & Lounge - ‬3 min walk
  • ‪Uncommon - ‬3 min walk

About this property

citizenM London Bankside

4-star boutique hotel near Tate Modern
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in a common area, and express check-in.

This 4-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 5 levels
  • Built in 2012
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is 136.0572.29. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

No visitors or unregistered guests are allowed at the property after midnight.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

How close is citizenM London Bankside to the airport?

CitizenM London Bankside is 8.7 mi (32-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM London Bankside?

As of Aug 29, 2025, prices found for a 1-night stay for 2 adults at citizenM London Bankside on Aug 31, 2025 start from $139.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM London Bankside have an airport shuttle?

Airport shuttle services are not available at citizenM London Bankside.

Does citizenM London Bankside offer free breakfast?

Free breakfast isn’t provided at citizenM London Bankside, but buffet breakfast is offered for a fee of GBP 20 per person. It's available every day from 6 AM to 11 AM.

Is there a casino at citizenM London Bankside?

No, there is no casino at this hotel.

What time is check-in at citizenM London Bankside?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at citizenM London Bankside?

Free parking is not available at this hotel.

Does citizenM London Bankside have a pool?

CitizenM London Bankside does not have a pool.

Does citizenM London Bankside have a restaurant?

Yes, there is a restaurant on site.

Does citizenM London Bankside have a spa?

There are no spa services available at this hotel.

How close is citizenM London Bankside to downtown London?

CitizenM London Bankside is 1.3 mi away from London.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1011 reviews
Rating 8 - Good. 208 out of 1011 reviews
Rating 6 - Okay. 54 out of 1011 reviews
Rating 4 - Poor. 23 out of 1011 reviews
Rating 2 - Terrible. 18 out of 1011 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Helpful friendly staff
Stayed 2 nights in May 2025

8/10 Good

PAM, GREEN VALLEY

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient and the room itself was quiet, however, the room itself was so small. We barely had room to put a suitcase on the floor and to walk around it. Also, the bathroom is super small! You have to go over the other person to get in and out of the bed if there’s two of you.
Stayed 4 nights in May 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

Quirky and lovely, but maybe not for all

This is a lovely hotel with a beautiful lobby and quirky room features. The location was fabulous. The room temperature was very warm. We had the thermostat on the very lowest temp, but did not feel it ever reached the stated temp, nor felt any air flow the duration of our 3-night stay despite the fan on the highest setting. The toilet is visually private - you can see a shadow at most - but it is not sound-private. There is no vent/noise of any kind, so be very comfortable hearing even the slightest sound made at the toilet. No problem here with a small room but no option for the suitcase except the middle of the floor and moving it around the room throughout the day. Otherwise, we loved the lighting options, and the big bed was very comfortable. The service chat was unable to help us get the mobile app to work, and I think that would have been helpful.
Stayed 3 nights in May 2025

8/10 Good

Muhammad, Twinsburg

Traveled with partner
Liked: Amenities
Our room was not cleaned properly and there were hair all over (our own) which were not removed. Rooms are high tech and we liked that part a lot. Bed was comfy but only one way to get out of it because other 3 sides were next to the walls, which you don’t expect at this price.
Stayed 4 nights in May 2025

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Juke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is over-designed to the point of being counterintuitive. Signage is too clever for its own good and thereby confusing. The room had a very comfortable bed, but everything was controlled by an iPad - that didn't work. Breakfast offers a buffet with a good selection.
Stayed 2 nights in May 2025

10/10 Excellent

Stephen Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The CitizenM experience perfectly suits my needs as an independent traveller looking for a great sleep, a fun and creative environment, and comfortable, unobtrusive service.
Stayed 5 nights in May 2025

10/10 Excellent

Kevin

Stayed 1 night in May 2025

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Yariannis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Other than the fact that it was a bit removed from central London given that it is located on the Southbank, it was a good bank for your buck.
Stayed 4 nights in May 2025

10/10 Excellent

Duc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient location, close to many great tourist sites. On the weekends, there is not much open around the area in terms of food. But aside from that - we highly recommend this hotel and location, especially for the room size, comfort and staff. All of the staff were excellent, extremely knowledgeable, efficient and helpful. Thank you for a wonderful stay!!
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Citizen M Banksdie thumbs up

a great budget hotel well located for tube transportation and several high profile arts organisations. Well catered for with bars and restaurants . Great welcome by staff and once I had mastered the iPad controlled features in the room, it was easy. Will definitely book again for a short stay
Stayed 1 night in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent for me, easy to access all locations from.
Stayed 3 nights in May 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - was able to check in early
Stayed 2 nights in Apr 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 3 nights in Apr 2025

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely however it would be nice if the cleaners didn’t start cleaning rooms over a weekend at 7:30am and onwards as it’s very disruptive when trying to sleep - especially considering you’ve paid for this. This happened both mornings to us and we struggled to sleep past as they were making a lot of noise and doors were slamming.
Stayed 2 nights in May 2025

10/10 Excellent

Alazar

Stayed 2 nights in May 2025

2/10 Terrible

Karen

Stayed 1 night in May 2025

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay in London

Great, modern hotel. For a European hotel, the bed was AMAZING. Very big and comfortable room. Would stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean high tech room. Nice staff.
Stayed 2 nights in Apr 2025

10/10 Excellent

FESTUS

Stayed 1 night in Apr 2025

6/10 Okay

Katy

Liked: Cleanliness, property conditions & facilities, room comfort
Positives: + Very large and comfortable bed. + Quiet room. + Good size television, with chromecast capabilities. We had a minor issue that required a staff member to enter our room to fix it (I blame Google and not the hotel for that issue!), but it only took a few minutes, and they compensated us for the inconvenience with free drinks at the bar. + The TV, lights, blinds, aircon and cleaning schedule are all easy to control from an ipad in the room. + Clean shower with good water pressure and temperature. + 24/7 bar, which serves food at all hours as well. + Nice cocktails! + Very close to the Tate Modern. Negatives: - The side of the bed near the window had no plug sockets, which was inconvenient and unexpected given how modern the rest of the hotel looks. We ended up sleeping on it sideways so that we could both reach our phone chargers. - At about 6 pm every day, the ventilation suddenly filled the room with the smell of weed for about 10 minutes. - The bathroom walls are translucent - creepy. - There was a book in the room called "Why You Will Marry The Wrong Person", which I found off-putting since I was travelling with my husband! - On check-in, we were able to choose which part of the hotel to stay in, e.g. high or low floor, quiet area, etc. Why isn't this done at booking instead? What if the room I wanted was taken by a walk-in when I'd booked in advance? And it just makes the check-in process take longer. - There was one staff member who was really over the top
Stayed 3 nights in Apr 2025