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citizenM London Bankside

4.0 star property
4-star boutique hotel near Tate Modern

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Photo gallery for citizenM London Bankside

Meeting facility
King Room | Premium bedding, pillowtop beds, in-room safe, desk
Front of property
Lobby sitting area
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • London Bridge
    ‪12 min walk‬
  • St. Paul's Cathedral
    ‪14 min walk‬
  • London Eye
    ‪3 min drive‬
  • London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for King Room

King Room | Premium bedding, pillowtop beds, in-room safe, desk

King Room

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Tate Modern and Borough Market. Also, The Shard is within half a mile (1 km) and London Bridge is within 2 miles (3 km).

What's nearby

  • The Shard - 10 min walk - 0.6 miles
  • London Bridge - 12 min walk - 0.7 miles
  • St. Paul's Cathedral - 14 min walk - 0.8 miles
  • London Eye - 3 min drive - 1.0 mile
  • Tower of London - 5 min drive - 1.5 miles

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪The White Hart, Southwark - ‬3 min walk
  • ‪Caravan London Bridge - ‬2 min walk
  • ‪Joe & the Juice - ‬1 min walk
  • ‪Leon - ‬3 min walk
  • ‪The Distillery - ‬3 min walk

About this property

citizenM London Bankside

4-star boutique hotel near Tate Modern
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in a common area, and express check-in.

This 4-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 5 levels
  • Built in 2012
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided on request.

Languages

Arabic, Catalan, English, Greek, Polish, Turkish, Ukrainian

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Property amenities

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is 136.0572.29. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

No visitors or unregistered guests are allowed at the property after midnight.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

How close is citizenM London Bankside to the airport?

CitizenM London Bankside is 8.7 mi (32-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM London Bankside?

As of May 29, 2025, prices found for a 1-night stay for 2 adults at citizenM London Bankside on Jun 15, 2025 start from $156.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM London Bankside have an airport shuttle?

Airport shuttle services are not available at citizenM London Bankside.

Does citizenM London Bankside offer free breakfast?

Free breakfast isn’t provided at citizenM London Bankside, but buffet breakfast is offered for a fee of GBP 20 per person. It's available every day from 6 AM to 11 AM.

Is there a casino at citizenM London Bankside?

No, there is no casino at this hotel.

What time is check-in at citizenM London Bankside?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at citizenM London Bankside?

Free parking is not available at this hotel.

Does citizenM London Bankside have a pool?

CitizenM London Bankside does not have a pool.

Does citizenM London Bankside have a restaurant?

Yes, there is a restaurant on site.

Does citizenM London Bankside have a spa?

There are no spa services available at this hotel.

How close is citizenM London Bankside to downtown London?

CitizenM London Bankside is 1.3 mi away from London.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1008 reviews
Rating 8 - Good. 203 out of 1008 reviews
Rating 6 - Okay. 52 out of 1008 reviews
Rating 4 - Poor. 19 out of 1008 reviews
Rating 2 - Terrible. 19 out of 1008 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet even though a busy hotel. Clean too
Stayed 2 nights in Feb 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Jane

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Adesegun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and convenient location
Stayed 1 night in Feb 2025

10/10 Excellent

Vikash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2025

10/10 Excellent

Lucas

Stayed 2 nights in Feb 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern
Stayed 3 nights in Feb 2025

8/10 Good

Emilija

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

A

Stayed 1 night in Jan 2025

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position

Perfect position for visiting borough market or Tate. Easy access to underground
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo
Stayed 1 night in Jan 2025

6/10 Okay

Erlinda

Stayed 2 nights in Oct 2024

8/10 Good

David

Stayed 1 night in Dec 2024

10/10 Excellent

Fobella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

HEO

Stayed 3 nights in Jan 2025

8/10 Good

Sheetal

Stayed 1 night in Jan 2025

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find for our trip to London. good location for exploring and in walking distance to many bars cafes and resurants. funky hotel and while the rooms are small, they fullfill everything you need and some clever tech to control everything in the room via the hotley iPad. will be retunring on our next trip to the smoke....
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Noah

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Absolutely NOT a four star hotel

Absolutely NOT a four star hotel. Should be two at most. Don’t get fooled by the lobby. No reception, very small room made of plastic. Toilets are basically in the shower, with the lavatory in the middle of the room (you read that right). Bottled water: in your dreams. Instead two plastic cup with a note telling you to sort yourself with the tape. The bed is literally wall to wall to window, which means that if your spouse has to wake up or go to the toilets, they have to go over you. Floor made of cheap linoleum. Check in, no early options, won’t even give you the keys before. And you better be there in person for the keys, otherwise your spouse is not getting the room, even with booking receipt and ID showing the same family name and the baggage receipt tag from checking in earlier. Had to argue for 20mn. No bathrobes provided, or anything. Never booking again.
Stayed 2 nights in Jan 2025