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Crossroads Inn & Suites

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Interior
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(143 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

Downtown Gatlinburg stay.Within a 10-minute walk of this Downtown Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Traffic Light #3 and Historic Ogle Log Cabin are also within half a mile (1 km).

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Historic Ogle Log Cabin - 5 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Pancake Pantry - ‬8 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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  • Free WiFi
  • Air conditioning
  • 24/7 front desk
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Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

How close is Crossroads Inn & Suites to the airport?

Crossroads Inn & Suites is 43.7 mi (67-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Crossroads Inn & Suites?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on May 3, 2026 start from $73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crossroads Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Crossroads Inn & Suites.

Does Crossroads Inn & Suites offer free breakfast?

Crossroads Inn & Suites does not offer free breakfast.

Is there a casino at Crossroads Inn & Suites?

No, there is no casino at this hotel.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Crossroads Inn & Suites?

This hotel offers free self parking.

Does Crossroads Inn & Suites have a pool?

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool.

Does Crossroads Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Crossroads Inn & Suites to downtown Gatlinburg?

Crossroads Inn & Suites is 0.4 mi away from Gatlinburg.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 820 out of 1535 reviews
Rating 8 - Good. 425 out of 1535 reviews
Rating 6 - Okay. 174 out of 1535 reviews
Rating 4 - Poor. 61 out of 1535 reviews
Rating 2 - Terrible. 55 out of 1535 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

SHAUN, Fountain City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms compared to others I've stayed at in Gatlinburg
Stayed 1 night in Mar 2026

2/10 Terrible

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
I chose this hotel because it had good reviews and because it included breakfast. My goal for this stay was a solo quilting weekend. Check in was quick and painless, but both beds in my room were dirty, one had been slept in and the other had a blood stain on the mattress pad that you could see through the sheet. There was no housekeeping on staff so I was placed in a second room. The bed was clean so I accepted the room. I went to get dinner and returned and decided to shower before bed and was met with a dirty Band-Aid and long black hairs in my tub. The next morning I learned that the hairdryer was broken and the electrical outlets in the room also did not work. The phone in neither room was connected so to contact the front desk. I had to go outside and walk across the parking lot to do it in person. That's when I learned they no longer served breakfast. I went to get ice for water and found the only ice maker onsite not working. They installed a new hair dryer and fixed the electrical outlets, but did not clean my room for the duration of my stay, so I couldn't shower. I spoke to the manager again at checkout and explained that I had not been able to use the amenities that I had paid for and he told me he would request a partial refund of $30 from Expedia, which I have not gotten. The good things were a great location and a fairly comfortable bed. But the lack of advertised amenities by far out, weighed the only two positives from this booking. Book at your own risk!
Stayed 2 nights in Feb 2026

2/10 Terrible

Alexis

Stayed 5 nights in Dec 2025

10/10 Excellent

Rick

Stayed 2 nights in Jan 2026

8/10 Good

Jessy, Graham

Stayed 2 nights in Dec 2025

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was
Stayed 2 nights in Jan 2026

8/10 Good

JOSE

Stayed 4 nights in Dec 2025

6/10 Okay

Carol

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not worth $200 per night. The cleaning people made a lot of noise outside the room pretty early in the morning. The room itself was clean but the rest of the property was kind of seedy looking.
Stayed 2 nights in Dec 2025

4/10 Poor

Merilitza

Disliked: Staff & service
I made a reservation that included breakfast from 12/31/25 to 1/4/26 and on the 3rd and 4th day breakfast has been closed.
Stayed 4 nights in Dec 2025

6/10 Okay

Regan

Liked: Staff & service
Disliked: Room comfort
Location was great! The beds were very firm. Cleanliness was okay. Could’ve been better. You can hear everything that goes on outside your room. Again, the location made it a good stay. We were able to walk everywhere avoiding having to pay for parking.
Stayed 2 nights in Jan 2026

8/10 Good

Cathrine

Traveled with family
Disliked: Amenities
Convenience to downtown. Bathrooms need to be upgraded. Couldn't get the fireplace to work, but didn't bother to ask the front desk.
Stayed 2 nights in Jan 2026

2/10 Terrible

stephen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty had not been swept found trash in a nite stand was supposed to have a walk in shower it didn’t
Stayed 2 nights in Jan 2026

10/10 Excellent

Ilham

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel👍👍👍
Stayed 1 night in Jan 2026

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Friendly staff. Room was clean.
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and polite. The room was very clean. The only issue hotel advertised no pets. There was a very large dog a few rooms down that barked loud and disturbed our peace. He was outside the room unattended by his owners. When he barked when someone tried to pass the owner called him in thd room.
Stayed 1 night in Jan 2026

8/10 Good

Christina

Stayed 4 nights in Dec 2025

4/10 Poor

Deana, Thurmond

Traveled with group
Disliked: Amenities, property conditions & facilities
The lobby reeked of marijuana. The next morning at breakfast we found a bug in the bacon pan. There was too many hands (kids) picking through the breakfast. The room above us had an animal that would start first thing in the morning (early) rolling a ball of some type of object across the floor. After telling us that room service was only at request, they entered our room anyway. There was not a Do Not Disturb plaque available for us to hang on the door.
Stayed 2 nights in Nov 2025

4/10 Poor

Rosemargaret

Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Room big and clean
Stayed 1 night in Dec 2025

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Dec 2025

10/10 Excellent

DAISYLEE

Liked: Cleanliness, staff & service, amenities
the tub was so clean!
Stayed 2 nights in Dec 2025

8/10 Good

Dana

Stayed 1 night in Dec 2025

8/10 Good

Katherine

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was nice
Stayed 1 night in Dec 2025

2/10 Terrible

cheryl

Traveled with partner
Disliked: Property conditions & facilities
Room quality, carpet in need of replacement, stepped on exposed nails. Tube/shower faucet leaked constantly . Based on advertisements and online pictures there were deception in appearance. The ceiling had water stains and the walls had excess chipped paint. Some of the light fixtures did not work, and the TV internet was weak, unable to watch a show without it freezing multiple times.
Stayed 4 nights in Dec 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was very nice. The room was large and very clean. Front desk check in was easy and so was check out!! Would highly recommend place.
Stayed 2 nights in Dec 2025