6/10 Aceptable
tiffany m.
21 jun. 2024
Le gustó: Limpieza
Disappointed
First off- Sterling Shores as a whole is fantastic. You truly cannot ask for a better location. I hate negative reviews and I truly want people to understand that I don’t think this is a true reflection of how things typically go for guests but our experience was subpar at best.
We arrived at 4:20 for a 4:00 check in. They were still cleaning our room so we didn’t get in till 5. I can give a lot of grace for this because those ladies were working so hard I knew they felt stretched thin. The unit was clean but there was a mildew smell immediately when we entered.
Our first full day we noticed water on the carpet in the master bedroom- we wrongly assumed our kids had come in the room after leaving the pool area and just got the floor wet. By 6 AM the next morning when I got up I stepped out of bed to water coming up between my toes through the carpet below. No signs of water damage or leaks on walls or ceilings so we immediately followed the “contact us” instructions provided. They said they would send someone and asked for photos. We never heard from anyone till 2 PM when they showed up- looked at the carpet and said someone must have spilled something next door. Left and never heard back.
That afternoon the water spot/ puddle had doubled and the smell of the condo had worsened. We had to keep the balcony door open. I text and called and sent more photos with no response.
We are pretty disappointed.
tiffany m.
Se hospedó 4 noches en junio de 2024