6/10 Aceptable
emily k.
31 jul. 2024
No le gustó: Limpieza
BYO Raid……but Beautiful Property
Upon arrival the house was beautiful. Everything with the check in process went smoothly.
After dinner everyone started moving the pillows/sheets around on the beds, we noticed multiple beds infested with spiders, some dirty bed sheets and multiple dead cockroaches scattered throughout the house.
I spoke to Five Star the following morning to let them know what happened & told them we were able to get a few photos to show. They let me know they would send someone back to the house to change bedding and clean again. They followed up to ask me to send the photos of the bugs we had taken. Over the next day, we began to find live cockroaches in the kitchen cabinets, on the counters, & more dead bugs throughout the house.
Five Star did not follow up with me after I had sent the photos of the bugs over, so I called them again to let them know. They told me the only options they had were to send someone out to clean again & spray for insects. This is where I began to get frustrated, as it is not ideal to have employees coming in and out of the house multiple times while all of our personal belongings are unpacked & we are out of the house. Also, the house should have been thoroughly cleaned and sprayed the first time they were made aware of this. Again, I was told they would look into it but I never received a follow up. It was at this time I reached out again and asked for some type of reimbursement, as we were unable to sleep in some of the beds on the first night, & it just
emily k.
Se hospedó 3 noches en abril de 2024