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"Dirty. Bath tub too high. Hard to take a shower for an old person since the bath tub is too high. Needs more Updates’. Positive, close to Legoland " More

By a verified traveler on Sun 21 Apr 2019

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Hotel Description

Hotel near LEGOLAND® Florida, connected to the convention center in Winter Haven

Convention convenience

You'll be within half a mile (1 km) of LEGOLAND® Florida and 2 miles (3 km) of Chain Of Wakes with a stay here. Also, Baytree Golf Club is within 2 miles (3 km) and Northgate Shopping Center is within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a gym. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. A business center, a terrace, and a picnic area are also on offer.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room Feb 27 - Feb 28

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quality Inn & Suites Conference Center ratings based on 6 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Quality Inn & Suites Conference Center

Everyone (3) Family (3)
1 out of 5
First room I tried was dirty. Dirt swept into the corners and pieces of food under the cabinets. The second room was cleaner but shower handle was falling off, took 10 minutes to get hot water to the shower, shower curtain rod was about to fall off, door to room and bathroom hard to open, and the bed skirts were disgustingly dirty.

Posted by on Dec 7, 2022

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Comment from Hotel Management

Dec 8, 2022 by General Manager

Dear Jason,Our team endeavors to provide clean and comfortable accommodations at all times, and we are sorry to hear of any ways that you feel we may have missed the mark this time around. You can rest assured that our housekeeping and maintenance staff have been made aware of your concerns and will be giving your room the attention it deserves. Thank you for sharing your insights, and we hope that you will give us another chance to provide you with the quality experience that we know we are capable of. Best Regards,Dee ChristleGeneral Manager

5 out of 5

Posted by on Aug 8, 2020

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Comment from Hotel Management

Aug 17, 2020 by Debbie N

Thank you for your review of Quality Inn & Suites Conference Center. We appreciate all reviews and feedback. Hope to see you again soon!

1 out of 5
Dirty floors and the heat and air do NOT WORK correctly and NO ONE to fix it.

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 16, 2020 by SM

Thank you for your rating and review of the Quality Inn & Suites. We are very sorry to hear that you did not enjoy your stay. Please note that your comments are important to us and we will be addressing with our staff to make improvements. Thank you!

3 out of 5
Dirty. Bath tub too high. Hard to take a shower for an old person since the bath tub is too high. Needs more Updates’. Positive, close to Legoland

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by SM

Hi, Thank you for your rating and review. We are so pleased to hear your stay was enjoyable and we will be sharing your comments with our housekeeping staff. We do hope you will stay with us again on your next visit. Thank you!

1 out of 5
Bathtub filthiest. Water came brown from faucet. A lot dust on curtains. No warm linens and my husband called for a warm blanket and they brought another thing blanket. Air heater never worked. Too cold to have a shower there. We got out that room asap. Never again.

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 31, 2019 by SM

Hi, Thank you for your comments and review. We are sorry to hear you did not enjoy your stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you.

1 out of 5
Old hotel in need of major modernization, ac did not work, elevator service failed, no one on staff was willing to own the problems to get them fixed, carpeting throughout the hotel was dirty and stained, breakfast was a joke, offerings were not replenished regularly, staff not paying attention or didn't care. This is my second stay at this hotel, will be my last, next year I'll be at the Courtyard.

Posted by on Dec 27, 2018

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Comment from Hotel Management

Dec 28, 2018 by SM

Hi, Thank you for your comments. We deeply apologize for any inconvenience you experienced. Housekeeping and customer service are our top priorities and a situation like this is unacceptable. We will be taking your comments into consideration for improvements. Thank you.

About the Quality Inn & Suites Conference Center

Location 5665 Cypress Gardens Boulevard, Winter Haven, FL 33884

Property Features

Quality Inn & Suites Conference Center offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. Quality Inn & Suites Conference Center also features a terrace, a picnic area, and coffee/tea in a common area. Free self parking is available. This Winter Haven hotel is smoke free.

  • 121 guestrooms or units
  • Buffet breakfast (free)
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Winter Haven Station (5.6 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Conference Center offers 121 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Winter Haven hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Children stay free - maximum age 0
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.