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"When checking In the staff was great! The next morning the restraint staff had breakfast put away around 10 when breakfast lasted until 10:30. The Lad ... " More

By a verified traveler on Mon 18 Nov 2019

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Hotel Description

3.5-star hotel near Palm Beach County Convention Center

Oceanside stay

You'll find Palm Beach County Convention Center and Rosemary Square within 2 miles (3 km) of this West Palm Beach hotel. Antique Row and Palm Beach Kennel Club are also within 2 miles (3 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 199 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Premium bedding, hair dryers, and phones are also available. Housekeeping is available on request.

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$143* Per night/room Dec 19 - Dec 20

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible (Communication, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Pet Friendly, Low Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Palm Beach - Airport Conf Ctr, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Palm Beach - Airport Conf Ctr, an IHG Hotel

Everyone (11) Couples (2) Family (4)
5 out of 5
Nothing to comment

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 19, 2021 by General Manager

Thank you for staying at Holiday Inn Palm Beach-Airport Conference Center and for leaving a review. We are glad you enjoyed your stay with us and hope you come back and see us again soon.

2 out of 5
The front desk staff is very under staffed and not able to effectively serve incoming guests.

Posted by on May 21, 2021

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Comment from Hotel Management

May 24, 2021 by General Manager

Thank you for choosing us to host you during your recent travels. We aim to always deliver exceptional hospitality, even during times of understaffing, so we're disappointed to hear your feedback. Please accept our apologies for any lapse in service. Your concerns will be discussed internally to ensure our high standards are upheld moving forward. We hope you had a safe trip home; please consider allowing us another opportunity to impress you.

1 out of 5
The carpet was filthy and the towels were spotty. The snacks were expired and service was below standard. There were people partying for hours in the room next door, had to change room 2hrs after checking in. This facility is going in the wrong direction.

Posted by on Apr 9, 2021

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Comment from Hotel Management

Apr 10, 2021 by General Manager

It saddens us to know your visit was not excellent. We are sorry for any lapse in cleaning that occurred and for any disturbance. Rest assured, your experience will be addressed. We hope to have another chance to wow you, and we wish you the best.

1 out of 5
The bathroom, albeit new, had wallpaper peeling off & covered in BLACK MOLD. Also, one live baby cockroch. Mold not discovered until next morning and prevented use shower...danger to health. Showed photos to manager and was not charged for the night. DO NOT STAY HERE. Even with a free night, not worth my death.

Posted by on Feb 6, 2021

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Comment from Hotel Management

Feb 8, 2021 by General Manager

The issues you raise are important to us. Please accept our apologies for any issues with the bathroom. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members. Best wishes on your next trip.

1 out of 5
This Hotel was horrid. I stayed there due to the closeness of the airport and to my sisters Hospice facility. The cleaning staff and the maintenance engineer were outstanding. The place is unsafe due to prostitution that was encouraged by the concierge, Matt, Verified by several groups of prositutes, who stated they gave Matt $ kickbacks for looking the other way. There were three drug deals going on at the same time (parking lot), I witnessed 2 physical fights in the parking lot. The hotel is in the vicinity of many hospitals and the other out of state families were as scared as I was. People came up to me numerous times who appeared to be intoxicated or on drugs (staying at the hotel) asking for money or cigarettes!?! The manager, Matt actually walked out a prostitution and her pimp to evict for non- payment and waited until one of the witnessed drug dealer drove up and gave them a thousand dollars! The manager escorted them back in. I complained along with others without any response. My sister passed away and upon checkout demanded the Regional Manager and the Corporate office, the Regional Manager was very nice and concerned, unfortunately I lost his card...

Posted by , from Columbus OH on Oct 2, 2020

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5 out of 5
When checking In the staff was great! The next morning the restraint staff had breakfast put away around 10 when breakfast lasted until 10:30. The Lady working the front desk was incredibly rude but the staff working the previous night was so great it made the experience great!

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 19, 2019 by General Manager

Thank you for highlighting our seamless check-in procedures at Holiday Inn Palm Beach-Airport Conference Center. We're sorry that the service you had during the morning and at breakfast were not as friendly. Your feedback has been forwarded to the team for review. Nonetheless, it's a delight to hear that such aspects did not remove your positive overall experience with us. We can't wait to see you again!

5 out of 5
Free drinks on the house! Overall, great service. Shuttle ran on time and had me to the airport in less than five minutes!

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 14, 2019 by General Manager

Timely transportation is often crucial to many guests, and we're glad that the available shuttle was able to assist you in keeping all of your appointments. Our team appreciates you highlighting their commitment to exceptional service and we look forward to your return visit to Holiday Inn Palm Beach-Airport Conference Center.

4 out of 5
When our room was not available when we arrived we were give breakfast vouchers for our inconvenience

Posted by on Oct 24, 2019

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Comment from Hotel Management

Oct 25, 2019 by General Manager

Thank you for taking the time to write us a review! We're happy you appreciated the breakfast vouchers to compensate for the inconvenience of your delayed check-in. Your satisfaction is our top priority, so we hope the rest of your visit was comfortable. For another memorable experience, we hope you choose to stay with us at Holiday Inn Palm Beach-Airport Conference Center again!

4 out of 5

Posted by on Oct 7, 2019

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3 out of 5

Posted by on Aug 21, 2019

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About the Holiday Inn Palm Beach - Airport Conf Ctr, an IHG Hotel

Location 1301 Belvedere Rd, West Palm Beach, FL 33405

Property Features

Holiday Inn Palm Beach - Airport Conf Ctr, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 7 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Palm Beach - Airport Conf Ctr, an IHG Hotel. A free area shuttle within 3 miles is available. Self parking is free. This 3.5-star West Palm Beach hotel is smoke free.

  • 199 guestrooms or units
  • 11 levels
  • 7000 sq ft of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: West Palm Beach Station (3.3 km / 2.1 mi)
  • Property shuttles: Free area shuttle within 3 miles
  • Parking: Free self parking

Room Amenities

Holiday Inn Palm Beach - Airport Conf Ctr, an IHG Hotel offers 199 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This West Palm Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 9:00 AM.

The Spot - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 10 for adults, USD 0 and USD 0 for children (approximately)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Conf Hotel Palm Beach Airport Ctr
  • Holiday Inn Palm Beach Airport Conf Ctr
  • Holiday Inn Palm Beach Airport Conf Ctr Hotel
  • Holiday Inn Conf Ctr Hotel
  • Holiday Inn Conf Ctr
  • Palm Airport Conf Ctr, An Ihg
  • Holiday Inn Palm Beach Airport Conf Ctr
  • Holiday Inn Palm Beach - Airport Conf Ctr, an IHG Hotel Hotel

You should know

  • Pool access available from 6:30 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.