8/10 Good
Maureen
Mar 24, 2025
My reservation was not on file even after I presented my itinerary number. This made the check in process long and dragged out. Then I was told that my card was declined....Obviously, this was not accurate and if my card supposedly was declined at the time of booking, the reservation would not have gone through.. I also got a text the day of my check in while I was traveling to be completed to speed up check in...again...no reservation was on file at the actual hotel so that was a waste of my time.. again...if my card was supposedly declined at the time of booking, I would not have gotten a text. In addition, if my card was declined at the time of booking, it wouldnt have booked and I couldve not shown up and nothing would've been charged to my account.?? I doubt that. Not impressed by this whole lost reservation issue.. Would like some type of compensation please. Lucky I was in a smaller town and was still able to stay because they were not full.
Maureen
Stayed 1 night in Mar 2025