2/10 Terrible
Leah D., Bellingham Wa
Apr 21, 2024
Horrible customer service though the house itself was okay.
The hot tub was listed as an amenity, when i got there it was cold and full of leaves and clearly not clean, when I reached out to the chat it was unhelpful it just kept saying that they would get back to me. I was on the phone several times and when I finally was told to call verbo rather than vacasa they tried to cover their tracks by taking the hot tub off of the amenities list. I luckily took pictures of every place that it said it was listed the day I arrived just to make sure, and im glad i did. I could not believe that I had to send the proof via email that it was on the listing when they had just removed it hours prior in order to get a refund for the amenity. If I hadn't thought ahead they very well could have gotten away with saying I was the one who was lying. This house itself was not too bad, the beds were clean and the house looked like the pictures. As far as other issues, There were so many dead flies on the floor, a stink bug problem and a finicky shower nob, the basement smelled like cats.There was no privacy to the porch from the main bedroom or the bathroom as both had large windows with no blinds, so people could fully see half your body in the shower if they were on the porch.
If you are fine with all that, give it a stay I suppose.
Leah D.
Stayed 4 nights in Mar 2024