Book Hotels in Spring Rises

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"The staff were the absolute best part of this trip! Travis with guest experience was the absolute best, but I have to say they were all great and amazing. I would come back for that reason. I wish there were more restaurants and bars open but I know it will get better in the future as I just went when they just opened. I would definitely go back. Food and beach and the pool were all amazing "

"The property was in great shape considering the hurricane that hit the island in October 2025. There were a few areas of maintenance going on but otherwise the property looked great! The food was only average. Some staff were so so nice while others were just meh. They tried to do the sales pitch for a time share and tell you it was mandatory. They said it was mandatory to see the transportation services desk the day after we arrived but that was just to try and sell tours and excursions. I read horror stories from other Iberostar properties so thankfully the sales pressure here was not as bad. It still overshadowed the whole experience though."

"The property has alot of activities for kids ( pools, water park and lazy river). Also, our room (jr. Ocean view suite) was very nice and with great view. However, the service was not very good. My son fell and got a bad cut and there was no first aid kit available. We were told that we had to pay the nurse $150usd to get antibacterial oinment and a bandaid. After asking for the manager, guest services said the hotel would cover the fee for the nurse. Also, their was no cocktail menus and the bartenders didn't make good cocktails other than frozen drinks and the drinks were weak. We also had to wait amount an hour for food at the restaurant. Also, it was supposed to be all inclusive but alot wasn't included ( ex. Modelo/Heineken beer etc) and they had room service from 10am to 10pm, but when I called they said only burgers, sandwiches and quesedillas were available and the pasta was available after 10 and I would have to pay for it. The buffets were good with variety and we enjoyed the Red Snapper restaurant which had great views of the beach. So overall that's why I give the resort a 3 star rating. But we still had a good time just know this is not a luxury/five star resort."

"The pool was great the staff by the pool was really entertaining and fun "

"The breakfast was awesome. The room was clean, Hope, the person who cleaned my room was very thorough."