2/10 Terrible
Renee B.
5 abr. 2021
No le gustó: Limpieza
Worst experience I have ever had
We could not get into the unit and one of the teenagers had to crawl in through a window. I received an email a few days before saying what the code to the door was and that I would get another email on the day of check in with further instructions. I never got another email and had no contact phone number. It was filthy and was not cleaned from the last group that had checked out that morning. All the beds had dirty sheets on them and there were wet dirty towels everyone. There was dirty dishes in the sink. Considering we are in the middle of a worldwide pandemic, we were absolutely horrified. Did I mention it was midnight and we had 5 teenagers with us?? We eventually found her phone number in the house and called. She said the place was supposed to be cleaned that day. But clearly she never followed up to make sure it was. She agreed to pay for us to stay in a hotel but it was Easter break and all the hotels in Sarasota were booked. We eventually found a hotel in Venice (20 minutes away) and had to stay there for the two nights that we were supposed to be in this place. The owner paid for the hotel but is giving us a hard time about refunding our money for the VRBO. Very very very unhappy with this whole situation
Renee B.
Se hospedó 2 noches en abril de 2021