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"Stayed 4 nights. Enjoyed comfortable room, ideal place to walk around.! " More

By a verified traveler on Fri 06 Jul 2018

Hotel Description

4-star historic hotel near Westfield San Francisco Centre

In San Francisco

A stay at this Downtown San Francisco hotel places you steps from SHN Curran Theatre and within a 10-minute walk of Westfield San Francisco Centre. Golden Gate Theatre and Warfield Theater are also within half a mile (1 km).

Business services

This hotel features a restaurant, a health club, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Express check-out, dry cleaning, and luggage storage are also on offer.

Settle in

Along with room service, the 372 guestrooms offer premium bedding and TVs. Other amenities include hair dryers, safes, and phones.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Clift Royal Sonesta Hotel ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Clift Royal Sonesta Hotel

Everyone (12) Couples (2) Family (2)
2 out of 5
Extremely overpriced and overrated. This property is undergoing renovations without any warning when booking whatsoever. The entire thing is covered in scaffolding, super hard to find because you can’t even tell what kind of building it is, and absolutely zero views from the room because all you see is metal outside your windows. They also put a $150 charge on your card for incidentals without telling you, so when I got a $500 charge immediately after checking in, I had to call and ask why my $350 one night stay was charged for $500. This is just bad customer service. The room I was given is ridiculously outdated and tiny....the bathroom is literally the smallest space I’ve ever seen (my body touches the tub and the sink on either side when using the toilet...it’s SUPER uncomfortable). The TV is hardly a flat screen, and maybe 30 inches at best? The room service menu is weak and costs a fortune...I have no problem paying for room service but why is $20 worth of fruit practically the only thing on the menu? Beds are uncomfortable. Giant mirrors everywhere in the room, normally I wouldn’t complain about too many mirrors but this is just weird. Why do we need the entire length and height of the wall covered in a mirror behind and in front of the bed? For reasons I don’t even want to know. The front desk check in was nice, and the 12pm check out is also convenient. But other than that...not even close to being worth the money.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 10, 2019 by Guest Services

Dear Guest, We appreciate you choosing our hotel while in San Francisco and sharing your feedback about the experience. We’re sorry to see that our incidentals deposit came as a surprise to you. You’ll find that this practice is common among most U.S. hotels, and we do our best to ensure that our visitors are informed at the time of booking and again upon arrival. We are excited to share that The Clift Royal Sonesta Hotel will be reimagined between mid-September and late March of 2020, which will include dramatically updated guest rooms. We hope you’ll visit us again next year, and we’re sure you’ll love the updates! Best, The Clift

4 out of 5
The interior was a bit outdated. Carpets were stained in several areas on my floor. Room was comfortable & my time there was relatively quite.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 19, 2019 by Guest Services

Dear Guest, It was a pleasure to welcome you to The Clift and to find your positive feedback and helpful suggestions. We continually strive to elevate the visitor experience and we hope to fully win you over on your next stay. Kind regards, The Clift

5 out of 5
Staff was very friendly from the minute we walked in. They checked me in early because my room was available. The day we checked out, bell service was attentive and kept our luggage until nighttime. Extremely pleased with everything and will definitely return.

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 9, 2019 by Guest Services

Dear Guest, We strive to ensure that our visitors are made to feel welcome and right at home from the moment they walk through our doors, and we’re thrilled that our reception team took such great care of you! Come back again soon for another convenient stay in the heart of downtown San Francisco! Warm regards, The Clift

5 out of 5
Every staff member we dealt with was beyond professional,friendly and helpful. It was the first time my young teen daughters had an overnight trip with me to shop Union square and this hotel helped make it a perfect,special trip we’ll never forget! Thank you!

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 9, 2019 by Guest Services

Dear Ann-Marie, Thank you for the honor of hosting your first Mother/Daughter getaway! We couldn’t be happier to know that you young ladies had an unforgettable time, and we hope you’ll make visiting The Clift a part of your annual tradition! Best wishes, The Clift

4 out of 5
Great location, close to lots of good restaurants and shops.

Posted by on Dec 21, 2018

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Comment from Hotel Management

Dec 27, 2018 by Guest Services

Dear Guest, It was a pleasure to welcome you to our amazing city and to The Clift. We trust that our central location allowed you to get the most out of your time here in San Francisco, and we hope you’ll be back to see us again at your soonest opportunity! Take care, The Clift

5 out of 5
Stayed 4 nights. Enjoyed comfortable room, ideal place to walk around.!

Posted by , from Mississippi on Jul 6, 2018

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Comment from Hotel Management

Jul 8, 2018 by Clift Front Desk Manager

We are glad to know that you enjoyed your stay, we appreciate you taking the time to give us some feedback from your stay. We are looking forward to your next visit.

4 out of 5

Lets Go Into the City and See a Play!

Cons: Staffing
Location: Location was excellent if you were interested in plays, musicals and other fun productions. Restaurants galore and just two blocks from Union Square.
Then right before we leave the house, the Mrs. says, "let's see if we can get a good hotel, as well?" Since living in Oakland, it was the first time we did such a fun thing. Just go across the bay waters (with Bart) and spend a fun evening with good friends, an excellent meal at Marines Memorial Restaurant and the musical, "The Color Purple", then spend the night spoiling ourselves at the Clift Hotel. The Clift Hotel is in many ways a new adventure in a great hotel. Staffing was short by one person at the hotel desk but other than that they registered us and off we went to our beautiful room. My wife was ecstatic when she saw the closet and her very own "powder room". Couldn't hear sounds that would be typically in a city, horns, vehicles, etc. The pillows and bed were to die for in terms of comfort. We will be back there one day again this year.

Posted by , from Oakland CA on May 7, 2018

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Comment from Hotel Management

May 15, 2018 by Cliftmanager

We are thrilled you had such an adventure on your weekend getaway. Thank you for choosing to stay at the Clift while in San Francisco. Thank you for taking the time to give us some feedback and review of your stay. We are certainly looking forward to your return.

2 out of 5
Outdated room and very thin walls filthy windows. Lobby and bar are great, staff was excellent, but rooms need renovating.

Posted by on Dec 23, 2016

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Comment from Hotel Management

Dec 27, 2016 by Hotel Manager

Thank you you for taking the time to share comments about your recent stay. We are sorry to hear that your stay did not meet your expectations. Rest assured that your experience does not reflect our commitment to providing guests to providing each and every guest with a memorable visit from arrival to departure. Your feedback is appreciated and we hope you will consider staying with us in the future, so we may showcase the experience for which Clift is known.

4 out of 5

1st time in San Francisco

The hotel was very clean and the staff was very friendly. We were surprised to be able to check in early! The only disappointment was the mattress felt like we were sleeping on springs.

Posted by on Jul 27, 2016

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Comment from Hotel Management

by Raleigh

Thank you for taking the time to leave us your feedback, we are glad to hear you enjoyed your stay as well as our team! I was wondering what room you were staying in per your feedback of a springy mattress?

5 out of 5

Beautiful rooms very clean.

Pros: Son in-law loved the night club.
Cons: Check on tub draining. Slow going down. Otherwise everything great.
Location: located close to everything.
No problem with this hotel easy to find. Valet right there, luggage handling great. Would stay again.

Posted by , from Hawaii on Dec 28, 2015

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About the The Clift Royal Sonesta Hotel

Location 495 Geary St, San Francisco, CA 94102

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. The eco-friendly The Clift Royal Sonesta Hotel also features a health club, coffee/tea in a common area, and concierge services. You'll have access to the indoor pool and health club at a partner property. For a fee, parking is available. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 372 guestrooms or units
  • 16 levels
  • Built in 1915
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (23.9 km / 14.8 mi)
  • Train station: San Francisco 4th and King Station (2.4 km / 1.5 mi)
  • Metro station: Powell St. Station (0.7 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Clift Royal Sonesta Hotel offers 372 accommodations with safes and bathrobes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The Clift Royal Sonesta Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 03:00 PM

Special check-in instructions:

For guests with pets, a pet indemnity form must be filled out at the Front Desk when checking-in. An additional cleaning fee may be applied after check-out, if necessary. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 12:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.00.
  • Free cribs (infant beds)!

Pets

  • Weight limit: 20 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 31.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 59 per night (in/out privileges)
  • Facilities fee: USD 0 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clift
  • Clift Hotel
  • Clift Hotel San Francisco
  • Clift San Francisco
  • San Francisco Clift Hotel
  • Clift Royal Sonesta Hotel San Francisco
  • Clift Royal Sonesta Hotel
  • Clift Royal Sonesta San Francisco
  • Clift Royal Sonesta
  • The Clift Royal Sonesta
  • The Clift Royal Sonesta Hotel Hotel
  • The Clift Royal Sonesta Hotel San Francisco
  • The Clift Royal Sonesta Hotel Hotel San Francisco

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.