4.2 out of 5

"Great hotel - great location - great concierge service " More

By tehrlich, from Atlanta, GA on Tue 30 Jul 2013

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Hotel Description

JW Marriott San Francisco Union Square places you in the center of San Francisco, within just a 15-minute stroll of popular places like Westfield San Francisco Centre and San Francisco Museum of Modern Art. Highlights at this hotel include a restaurant and a bar/lounge.

You can enjoy sitting areas, WiFi, and wired Internet, featured in all 344 rooms. Minibars provide refreshments, and room service is also available. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Additionally, flat-screen TVs, coffee/tea makers, and Netflix are available.

The restaurant, Level III Restaurant, serves Californian cuisine and is open for breakfast, lunch, and dinner. Level III Bar is the hotel's own bar, serving drinks along with lunch and dinner. 12446 square feet (1156 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include a fitness center and WiFi in public areas. Buffet breakfast is available. There's also the convenience of valet parking.

Within a 20-minute walk of this 4-star Downtown San Francisco hotel, attractions include Asian Art Museum of San Francisco and TransAmerica Pyramid.

JW Marriott San Francisco Union Square ratings based on 23 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0
4 out of 5

Great location

Great hotel - great location - great concierge service

Posted by , from Atlanta, GA on Jul 30, 2013

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5 out of 5

No complaints - wonderful!

We have absolutely no complaints.  Great location, friendly service, good breakfast buffet and roll-away actually suited my teen-aged daughter!

Posted by , from Macon, GA on Jul 3, 2013

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4 out of 5

Great location in SF.

Pros: Close restaurants
I loved the location of this hotel. Very close to Union Square and plenty of places to within walking distance. If you want to save a little money on parking there is a parking garage across the street from the hotel. Nice hotel, staff and comfy rooms.

Posted by on Jul 25, 2012

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5 out of 5

The hotel staff made us feel right at home.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
I would like to stay there again. The hotel provides a place to park and is located with walking distance from Union Squaire. A great couples get away!

Posted by , from Santa Rosa,Ca on Feb 4, 2011

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4 out of 5

A great experience you won't regret!

Nestled a few blocks away from Union Square, the JW Marriot was a comfortably luxurious stay. The room itself was well kept, clean, and elegant. With an extremely comfortable bed and a great view, we enjoyed what time we spent there. There are some cable TV channels available if you are feeling lazy, which was great when we were tired after a long day and just needed to relax. The shower, however, was a bit on the small side, which was odd. The dining options at the hotel were delicious, but very expensive for what you get. The fitness center is large and clean, but the business center is way too expensive to really utilize ($0.45/minute just for internet). The elevators are fast and large, so you'll never have to wait long to get to the lobby or ground floor. The staff goes out of their way to help, making you feel like a VIP. Overall, the service was top notch. The location of any hotel in San Francisco is imperative, especially if you don't have a car like us. While it could be closer to Union Square (and thus the Powell St. bart), the walk to the nearest bart is an easy one. In addition, there was usually a cab waiting at the hotel thanks to how slow business in SF is right now. Overall, this hotel was a pleasant one. Though it didn't blow me out of the water, it was a fine stay that I wouldn't mind repeating.

Posted by on Jan 27, 2009

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4 out of 5

Nice but Expensive

Our stay was fine, the room comfortable and clean. The concierge service was excellent--perhaps the highlight of our stay. Our only concern was the price, which we considered a bit high even for downtown San Francisco.

Posted by on Aug 18, 2008

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4 out of 5

Anniversary in San Francisco

Overall, my wife and I liked this hotel. But, for a flagship JW Marriott property, we were not overly impressed. The hotel has a very modern styling with no greenery in sight. The location is 2 blocks from the trolley, and 5 blocks to BART. Shopping at Union Square is 2 blocks away. Parking at the hotel was $45 per night; acroos the street is $15. All restraunt recommendations and tours made by concierge were outstanding. Our room was clean and bed was comfortable. Again, very modern. The seperate shower was very small. Two seperate sinks would be nice.

Posted by on Jul 5, 2008

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5 out of 5

Good hotel, but there is better.

On my last stay in San Francisco I stayed at the Marriot on Market st. and I'd reccomend that hotel over this one. The location and overall hotel was just a little bit better than the JW. The rooms are little bigger, there is a big and beautiful lobby with a starbucks, the muni is right outside the hotel, and the bart and cable car are about a block away. At the JW the complimentary town car is nice, but only available 7-930am and 530-9pm and it's on first come, first serve basis, so don't count on it. The bed was amazing! the tub in the bathroom is nice and big. The nights were quiet, I didn't hear any traffic on the street. The fitness room is a decent size with a variety of equipment. My only complaints are the distance to all the transportation systems (about 4-5 blocks) and I never got the replacement water bottles that I asked for.

Posted by on Apr 14, 2008

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5 out of 5

Wonderful room, view of the city, excellent staff!!!

My husband and I stayed at the JW Marriot for our anniversary and were very pleased. The satff was friendly and V, the desk clerk, upgraded our room when she found out it was our anniversary. We had a fantastic, clean, modern room overlooking the city. Bath robes, and chocolates on the pillow greeted us, as well a great hi-def flat screen tv. The concierge was well informed and booked a tour of the city for us, airport transportation, and the restarant he recommended was exceptional. The hotel was in the perfect location in the city, two blocks from union square, with no outside traffic noises. My husband and I would highly recommend this hotel!!

Posted by on Apr 8, 2008

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5 out of 5

Fabulous Marriot

I thought the hotel was great. I've never stayed in a Marriot, I normally do Hyatt's so I was a little wary. But it was a great stay for me. Great location, transportation is super easy. Some construction going on at the hotel, but other than the tarp on the 4th? floor you'd never know. If you don't want to be disturbed by turn down service or staff offering ice put the "do not disturb" tag on the door, that was the only thing that bugged me. Otherwise fabulous hotel.

Posted by on Feb 18, 2008

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About the JW Marriott San Francisco Union Square

Location 515 Mason Street, San Francisco, CA 94102

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available. Public spaces have WiFi for a fee. Event space at this hotel measures 12446 square feet (1156 square meters) and includes conference space. A fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly JW Marriott San Francisco Union Square. For a fee, parking is available. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 344 guestrooms or units
  • 21 levels
  • 14 conference rooms
  • 12446 sq ft of conference space
  • 1156 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)


Valet parking (surcharge)


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (22.8 km / 14.1 mi)
  • Train station: San Francisco 4th and King Station (2.3 km / 1.4 mi)
  • Metro station: Powell St. Station (0.7 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

JW Marriott San Francisco Union Square offers 344 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with Netflix. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Level III Restaurant - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Level III Bar - This bar serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

JW Marriott San Francisco Union Square offers a 24-hour fitness center with treadmills, stair machines, cross-trainers, stationary bikes, and free weights.

The hotel is a half-mile from the Yerba Buena Gardens, which include a historic carousel, bowling alley, ice-skating rink, and children's play area. Nearby 18-hole golf courses include the Presidio Golf Club and the Lincoln Park Golf Course, both within five miles of the hotel. Golden Gate Park, also five miles away, offers walking and running trails, a children's playground, gardens, and tennis courts.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 4 PM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.


  • Pets: USD 75 per accommodation, per stay, plus a USD 75.00 deposit


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21 per person (approximately)
  • Fee for in-room wireless Internet: USD 17.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 17.95 per day (rates may vary)
  • Valet parking fee: USD 75.24 per night (in/out privileges)
  • Pet deposit: USD 75.00
  • Pet fee: USD 75 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hotel San Francisco Union Square
  • JW Marriott San Francisco Union Square
  • Jw Marriott San Francisco Union Square Hotel San Francisco
  • Marriott San Francisco
  • Pan Pacific Hotel San Francisco
  • San Francisco Jw Marriott
  • JW Marriott San Francisco Union Square Hotel

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.