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"The food was amazing! The shower was a little messy bc we had the one with the handicap chair. Water was going everywhere. " More

By a verified traveler on Sun 08 Sep 2019

Hotel Description

3-star hotel in Far North Central

In shopping district

Your stay at this Far North Central hotel places you within 2 miles (3 km) of Texas Med Clinic and Methodist Hospital Stone Oak. American Headache Institute and Fresenius Medical Care at North Central Baptist Hospital are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. There's an indoor pool on site, and laundry facilities and free newspapers are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 111 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, coffee/tea makers, and pillow menus are also available.

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max
$90* Per night/room Jun 27 - Jun 28

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Whirlpool)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn San Antonio N - Stone Oak Area, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn San Antonio N - Stone Oak Area, an IHG Hotel

Everyone (6) Couples (2) Family (1)
2 out of 5
I requested a king size bed and down alternative pillows and neither were available when I checked in. I called the hotel earlier in the day to let them know that my flight would be arriving late and to make sure my room was available as requested and it was not.

Posted by on Jun 3, 2021

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5 out of 5

Posted by on Feb 25, 2021

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Comment from Hotel Management

Mar 17, 2021 by Bianca Sanchez Operations Manager

Thank you for staying with us! :)

5 out of 5

Posted by on Dec 9, 2019

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5 out of 5
The food was amazing! The shower was a little messy bc we had the one with the handicap chair. Water was going everywhere.

Posted by on Sep 8, 2019

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4 out of 5

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 1, 2019 by SalesLady

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Feb 13, 2019

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Comment from Hotel Management

Apr 1, 2019 by SalesLady

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Feb 13, 2019

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Comment from Hotel Management

Apr 1, 2019 by SalesLady

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Fungus & Mildew visible in Hot tub walls

Pros: The location of the hotel was convenient for us, but SOOOOO not worth it. We will drive farther next time to AVOID this hotel.
Cons: Clean the HVAC system to not spew out fungus and illness. Clean the hot tub and pool - remove fungus and slime. fire entire food services staff.
Got completely into the Hot Tub before turning around and seeing one whole corner was green & slimy. Also, I realize the heat is not often used in San Antonio, but it happened to be 30 degrees when I was there, so I turned on the heat in my room. Within 20 minutes, the air smelled badly like must & mildew. I immediately turned it off, but the damage was done - both me and my grand daughter got very sick in the following days. We were the only ones to get sick the entire time. Both of us were in hotel when I turned the heat on. Whatever we had, was not caught by anyone else in our party, though we were with them the entire following 10 days. Finally, breakfast... awful. The weekend buffet had items that I showed the waitress were hard as a rock and would not even BREAK when she could see I was really trying to break it - I hit it on the table really hard and her eyes got really big and she didn't know what to say. I let her know the coffee was ice cold also. We were down there just before 9am. Since I complained politely, I though perhaps day 2 there might be improvement, and I foolishly gave breakfast a try the second day, but ordered off the menu. Better than the buffet, but coffee was still ice cold, and again, waitress only came over ONCE, so no refills of water or could not tell her about coffee. Needless to say, after 3rd night, we changed hotels. Oh... I forgot that the fire alarm went off at 5am and we all had to evacuate - apparently smoke in service elevator shaft.

Posted by on Jan 7, 2017

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2 out of 5

Three stars is a stretch

Access to this hotel is a little difficult. If you are coming from the North, you have to go past to a turnaround. Also, if you leave wanting to head South, you need to cross 3 lanes of heavy traffic to get to the turnaround. OUr first night, the smoke alarm started beeping around 3 am. They had no maintenance on site to change the battery. When we mentioned it to the front desk in the morning, they asked if it had been fixed overnight. Requested 3 times for caffeinated coffee in the room, but only got decaf. Front desk did not greet us in the morning as we walked by, nor did they ask how our stay was. Overall, a nice facility, but management needs to improve guest relations.

Posted by , from Tyler, TX on Aug 14, 2013

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About the Holiday Inn San Antonio N - Stone Oak Area, an IHG Hotel

Location 19280 Redland Rd, San Antonio, TX 78259

Property Features

There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 2800 square feet (252 square meters) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn San Antonio N - Stone Oak Area, an IHG Hotel. Free self parking is available. This 3-star San Antonio hotel is smoke free.

  • 1 building
  • 111 guestrooms or units
  • 4 levels
  • 2800 sq ft of conference space
  • 252 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: San Antonio International Airport (SAT) (14.7 km / 9.1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn San Antonio N - Stone Oak Area, an IHG Hotel offers 111 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Holiday Inn N Hill
  • Holiday Inn N Hill Hotel
  • Holiday Inn N Hill Hotel San Antonio Country
  • Holiday Inn San Antonio N Hill Country
  • Holiday Inn San Antonio N Stone Oak Area Hotel
  • Holiday Inn N Stone Oak Area Hotel
  • Holiday Inn San Antonio N Stone Oak Area
  • Holiday Inn N Stone Oak Area
  • Holiday Inn San Antonio North-Hill Country Hotel San Antonio
  • Holiday Inn San Antonio N Stone Oak Area
  • Holiday Inn San Antonio N - Stone Oak Area, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.