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"Room really needed remolding. Bathroom tile grout rotting chair ottoman all torn up " More

By a verified traveler on Sat 12 Nov 2022

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Hotel Description

3.5-star hotel in North San Antonio - SAT

North San Antonio - SAT stay

A stay at this North San Antonio - SAT hotel places you within 9 miles (15 km) of San Antonio River and 12 miles (20 km) of Alamo. Henry B. González Convention Center and Market Square are within 12 miles (20 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$102* Per night/room Feb 13 - Feb 14

Room, 1 Double Bed, Accessible (Roll-In Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton San Antonio Airport ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton San Antonio Airport

Everyone (14) Couples (1) Family (4)
4 out of 5
Room really needed remolding. Bathroom tile grout rotting chair ottoman all torn up

Posted by on Nov 12, 2022

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5 out of 5

Posted by on Oct 30, 2022

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5 out of 5

Posted by on Oct 2, 2022

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4 out of 5
Mattresses should be updated. The memory foam on top of the bed I slept in. Was a little shabby.

Posted by on Nov 29, 2021

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Comment from Hotel Management

Nov 29, 2021 by Danielle

I'm sorry that your stay with us did not meet your expectations. I hope that you will give us another chance in the future, and we are able to wow you. Thank you so much for your feedback!

3 out of 5

Posted by on Oct 25, 2021

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4 out of 5
Nice comfortable room. A little humid. Inadequate disabled parking. Unlicensed-non tagged vehicles parking in handicapped spots without repercussions. As a disabled vet this is very displeasing.

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 6, 2021 by Adriana

Thank you for your rating! We look forward to seeing you again!

5 out of 5

Posted by on Dec 24, 2020

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Comment from Hotel Management

Dec 29, 2020 by Adriana

Thank you for your rating.

4 out of 5
The 24/7 shuttle service. This was so valuable and the reason why I chose to stay at this property. Also, some of their staff were very friendly. True, in particular, sent me a condolence card when she learned I was in town because my mother passed away. Also, one of the drivers patiently gave me directions, and offered help.

Posted by on Jan 24, 2020

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Comment from Hotel Management

Feb 11, 2020 by Adriana Fuentes

Thank you for your review on your recent stay with us. I am so sorry for your loss. I am happy to hear the staff gave you compassionate and superior service. I will be sure to pass your comments along to the team.

4 out of 5

Posted by on Jul 23, 2019

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5 out of 5
$20 breakfast with no other option is a bummer. I need coffee at least.

Posted by on May 31, 2019

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Comment from Hotel Management

Jun 1, 2019 by dc

Thank you for staying with us.

About the DoubleTree by Hilton San Antonio Airport

Location 611 NW Loop 410, San Antonio, TX 78216

Property Features

DoubleTree by Hilton San Antonio Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. The business-friendly DoubleTree by Hilton San Antonio Airport also features multilingual staff, concierge services, and complimentary newspapers in the lobby. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3.5-star San Antonio hotel is smoke free.

  • 384 guestrooms or units
  • 13 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 1981
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking , Valet parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking; valet parking and extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton San Antonio Airport offers 384 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

DoubleTree by Hilton San Antonio Airport has a restaurant on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 18.95 per person (approximately)
  • Valet parking fee: USD 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and midnight
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Northstar
  • Hilton Northstar Hotel
  • Hilton Northstar Hotel San Antonio Airport
  • Hilton San Antonio Airport Northstar
  • Hilton San Antonio Airport Northstar Hotel
  • Hilton San Antonio Airport Hotel San Antonio

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.